Condo Media - October 2019 - 72

Ask a Busy Person
What led you to a career in condominium association management?
Northeastern University, where I
went to school, had a co-op program
in which students worked full-time for
six months, while taking classes. I was
majoring in economics and thinking
about a stereotypical banking and
finance career, but when I realized how
much desk time that involved, I quickly
changed my mind. The co-op opportunity with Brigs interested me because
it didn't require me to sit behind a
desk all day staring at a computer and
reading Excel spread sheets. It drew
on what I was learning in my economics classes, but it also allowed me to
get out and meet people and work
on projects that made a difference to
them. I liked
the hands-on
dimension.
I liked helping
people solve
problems, and
I decided condominium management was what I
wanted to do. When Brigs offered me a
job after I graduated, I didn't hesitate.
What do you like most about your
work? I really enjoy the capital planning-not only working on projects that
improve buildings or increase their value
today, but also helping boards think longterm about the association's needs and
guiding them to make decisions that will
benefit the community in the future.
Are there any aspects of your work
you don't like? I wouldn't say these
are things I don't like, but juggling the
demands of many different people-
board members and owners-can be
challenging. Mediating between different
personalities and different views is also
challenging-probably the toughest part
of the job. But it can also be extremely rewarding when you manage to get people
who don't agree on the same page.
Colleagues who nominated you for
CAI-NE's Rising Star Award, which

72

CONDOMEDIA October 2019

projects that I could handle better
today because of the experience I've
gained. One of the things I like most
about Brigs is, if I'm not sure how to
handle something, I can always ask
my co-workers for advice.

ANDREW CAMERON
PORTFOLIO MANAGER
BRIGS, LLC, AAMC
you won this year, noted the
skills you've developed after
a relatively short time as an
association manager. What is
the most important thing you've
learned thus far? The need
to listen to people who want to share
their ideas or concerns. Sometimes
residents don't have a specific issue
they want management to
address; they just want
someone to talk to. But
these conversations can also
provide important information about
what is going on in a community. One
owner's casual complaint about a dog
won't necessarily require any action, but
it may make you explore whether other
owners are concerned about that pet, or
about the association's pet policies. In
order to be a good manager, you have to
listen carefully to what people say.
What's the biggest mistake you've
made-anything you wish you could
do over or do differently? Nothing
specifically comes to mind, but in
general, I think there have been times
when I haven't understood an issue well
enough or responded to it with enough
compassion. I'm sure there are questions
I wish I had answered differently and

Manager burnout is a major concern
for the industry. Is it a concern for
you? It's definitely a risk, given the
24/7-always-connected world that
technology creates. It comes down to
setting expectations for clients-helping
them understand that non-emergencies
don't have to be handled at night or on the
weekends. It also means setting expectations for myself, recognizing that there
are times when I have to disconnect from
my job. I'm working on that.
What do you do in your spare time?
Spare time? What's that? I enjoy going to musicals and I enjoy being on the
water. I was a competitive swimmer in
high school, and I love kayaking on the
Charles. I'm also learning to scuba dive
and that is a lot of fun. I like traveling
to new places-Thailand,
Greece and Portugal are
on my list-and I enjoy
trying new foods.
What would it surprise
people to know about
you? I was bitten by a
rabid dog when I was in high
school. I didn't get rabies, in case you
were wondering, but I did have to go
through that horrible series of shots to
prevent it. I remember missing a swim
meet because of the experience. I also
remember that my swim coach wasn't
happy with me.
What's the best advice you ever got?
It came from my supervisor in the
admissions office, where I worked when
I was a student at Northeastern. He told
me that I was going to make mistakes in
life and I shouldn't worry about them.
"You're not a doctor, and what you do or
don't do isn't going to be a matter of life
or death for anyone."



Condo Media - October 2019

Table of Contents for the Digital Edition of Condo Media - October 2019

Contents
Condo Media - October 2019 - Intro
Condo Media - October 2019 - Cover1
Condo Media - October 2019 - Cover2
Condo Media - October 2019 - Contents
Condo Media - October 2019 - 2
Condo Media - October 2019 - 3
Condo Media - October 2019 - 4
Condo Media - October 2019 - 5
Condo Media - October 2019 - 6
Condo Media - October 2019 - 7
Condo Media - October 2019 - 8
Condo Media - October 2019 - CT1
Condo Media - October 2019 - CT2
Condo Media - October 2019 - 9
Condo Media - October 2019 - 10
Condo Media - October 2019 - 11
Condo Media - October 2019 - 12
Condo Media - October 2019 - 13
Condo Media - October 2019 - 14
Condo Media - October 2019 - 15
Condo Media - October 2019 - 16
Condo Media - October 2019 - 17
Condo Media - October 2019 - 18
Condo Media - October 2019 - 19
Condo Media - October 2019 - 20
Condo Media - October 2019 - 21
Condo Media - October 2019 - 22
Condo Media - October 2019 - 23
Condo Media - October 2019 - 24
Condo Media - October 2019 - 25
Condo Media - October 2019 - 26
Condo Media - October 2019 - 27
Condo Media - October 2019 - 28
Condo Media - October 2019 - 29
Condo Media - October 2019 - 30
Condo Media - October 2019 - 31
Condo Media - October 2019 - 32
Condo Media - October 2019 - 33
Condo Media - October 2019 - 34
Condo Media - October 2019 - 35
Condo Media - October 2019 - 36
Condo Media - October 2019 - 37
Condo Media - October 2019 - 38
Condo Media - October 2019 - 39
Condo Media - October 2019 - 40
Condo Media - October 2019 - 41
Condo Media - October 2019 - 42
Condo Media - October 2019 - 43
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Condo Media - October 2019 - 46
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Condo Media - October 2019 - 49
Condo Media - October 2019 - 50
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Condo Media - October 2019 - 53
Condo Media - October 2019 - 54
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Condo Media - October 2019 - 57
Condo Media - October 2019 - 58
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Condo Media - October 2019 - 60
Condo Media - October 2019 - 61
Condo Media - October 2019 - 62
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Condo Media - October 2019 - 70
Condo Media - October 2019 - 71
Condo Media - October 2019 - 72
Condo Media - October 2019 - Cover3
Condo Media - October 2019 - Cover4
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_202012
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