Condo Media - November 2019 - v2 - 6

Industry Perspective

PROFESSIONAL
QUALITIES
Identifying Important Skills for Managers

What qualities are most important in a community association manager?
We assumed the industry professionals who interact with managers might have
different perspectives-and we were right.

l INSURANCE

l ENGINEER

GREGORY PIERCE, CPA, LIA

JACK CARR, P.E., RS, LEED-AP

SENIOR VICE PRESIDENT
NORTHSTAR INSURANCE SERVICES, INC.

SENIOR VICE PRESIDENT
CRITERIUM ENGINEERS

"Communication skills." Pierce
doesn't hesitate in offering that
response.
"Many different people are
involved in the operation of a
community association," he explains.
"Board members, owners, attorneys,
accountants, contractors and
vendors have ongoing relationships with the association.
All have a role to play and the manager must be able to
communicate effectively with all of them. Managers are
like the quarterback on a football team," Pierce continues.
"They hold everything together, collecting information,
organizing it, disseminating it, making sure everyone
is on the same page and keeping them there." Good
communication makes everything operate smoothly,
Pierce emphasizes. Without it, "you could have some
serious fractures that create problems for the community."

The skills required for a manager will
vary, Carr says, depending on what a
condominium community needs. "The
board defines the manager's role," he
explains. "Some want a manager who
carries out the board's orders and
coordinates services; others want a full
range of comprehensive, financial and
administrative services." On-site and portfolio managers also
require different skills, Carr suggests. The on-site manager
is an integral part of the community. He or she "should know
every owner and every dog by name." For the portfolio manager, who must juggle the demands of multiple communities,
"organizational skills" are paramount. But all managers must
be able to educate board members, Carr emphasizes. "They
have to provide the guidance boards need to ensure that they
meet their fiduciary obligations to the community."

"Association managers need the patience of a saint. They have to juggle the
unending demands from board members and owners, who think their issues
are most important and the only ones the manager needs to address."
6

2019/2020 // GUIDE TO MANAGEMENT SERVICES



Condo Media - November 2019 - v2

Table of Contents for the Digital Edition of Condo Media - November 2019 - v2

Contents
Condo Media - November 2019 - v2 - Cover1
Condo Media - November 2019 - v2 - Cover2
Condo Media - November 2019 - v2 - Contents
Condo Media - November 2019 - v2 - 2
Condo Media - November 2019 - v2 - 3
Condo Media - November 2019 - v2 - 4
Condo Media - November 2019 - v2 - 5
Condo Media - November 2019 - v2 - 6
Condo Media - November 2019 - v2 - 7
Condo Media - November 2019 - v2 - 8
Condo Media - November 2019 - v2 - 9
Condo Media - November 2019 - v2 - 10
Condo Media - November 2019 - v2 - 11
Condo Media - November 2019 - v2 - 12
Condo Media - November 2019 - v2 - 13
Condo Media - November 2019 - v2 - 14
Condo Media - November 2019 - v2 - 15
Condo Media - November 2019 - v2 - 16
Condo Media - November 2019 - v2 - Cover3
Condo Media - November 2019 - v2 - Cover4
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