Condo Media - February 2020 - 29

that the small leak could create a huge
mold problem, and if it does, they won't
just be fixing a leak-they'll be tearing out
cabinets and floors to get rid of the mold."
DEALING WITH IT
Stuff happens, of course. Even the
most conscientious maintenance and
risk mitigation efforts won't prevent
all water damage. When dealing with
a water emergency, Solemina says, the
first step, always, is to find the water
source and shut it off. To that end,
she notes, "all the water shutoffs in
the community and the water main
should be tagged, and someone should
know where they are located." In a
condominium, she suggests, you want
more than one person to have that
information, avoiding the possibility
that the only person who knows where
to find the shut-off valve is on vacation
when a pipe bursts.
Equally important, Solemina says,
condominium boards should develop

a list of "qualified" vendors-and more
than one in each major trade. "You need
to know who you're going to call," she
says, "and you need backups" in case
one vendor isn't available.
A relocation plan for residents is
also important, she says. If a flood or
other disaster forces people out of their
homes, "you need some idea of where
they will go in the short-term." Some
associations work out mutual assistance
arrangements with other nearby
condominiums or hotels. You don't
want to be trying to figure out these
logistics, Solemina says, when people
are standing on the street in the middle
of the night during a blizzard.
That list of preferred vendors boards
compile should include disaster
remediation companies that can deal
immediately with a water emergency,
or any other emergency, in which
a quick response is essential. The
biggest problem her company faces in
condominiums, Solemina says, is not

the remediation work itself, but dealing
with owners who don't understand how
condominium insurance works.
"They don't want to authorize the
work in their unit, because they think
the association's master policy should
cover the cost and they don't want to
file their own claim. The billing end
becomes a nightmare," she says. "Our
crew is standing there at 2:00 in the
morning trying to take care of folks, but
nobody wants to authorize the work."
If the master policy is involved,
sometimes the manager will sign off on
the work, Solemina says, "and we'll work
with the manager and with owners later
to sort out the billing. We're willing to
work with people," she adds. "But they
have to be willing to work with us."
■ NENA GROSKIND IS PRESIDENT
OF ECONTENTPLUS, PROVIDING
EDITORIAL CONTENT FOR
WEBSITES, PRINT AND ELECTRONIC
NEWSLETTERS AND MAGAZINES.

February 2020 CONDOMEDIA

29



Condo Media - February 2020

Table of Contents for the Digital Edition of Condo Media - February 2020

Contents
Condo Media - February 2020 - Intro
Condo Media - February 2020 - BB1
Condo Media - February 2020 - BB2
Condo Media - February 2020 - Cover1
Condo Media - February 2020 - Cover2
Condo Media - February 2020 - Contents
Condo Media - February 2020 - 2
Condo Media - February 2020 - 3
Condo Media - February 2020 - 4
Condo Media - February 2020 - 5
Condo Media - February 2020 - 6
Condo Media - February 2020 - 7
Condo Media - February 2020 - 8
Condo Media - February 2020 - 9
Condo Media - February 2020 - 10
Condo Media - February 2020 - 11
Condo Media - February 2020 - 12
Condo Media - February 2020 - 13
Condo Media - February 2020 - 14
Condo Media - February 2020 - 15
Condo Media - February 2020 - 16
Condo Media - February 2020 - 17
Condo Media - February 2020 - 18
Condo Media - February 2020 - 19
Condo Media - February 2020 - 20
Condo Media - February 2020 - 21
Condo Media - February 2020 - 22
Condo Media - February 2020 - 23
Condo Media - February 2020 - 24
Condo Media - February 2020 - 25
Condo Media - February 2020 - 26
Condo Media - February 2020 - 27
Condo Media - February 2020 - 28
Condo Media - February 2020 - 29
Condo Media - February 2020 - 30
Condo Media - February 2020 - 31
Condo Media - February 2020 - 32
Condo Media - February 2020 - 33
Condo Media - February 2020 - 34
Condo Media - February 2020 - 35
Condo Media - February 2020 - 36
Condo Media - February 2020 - 37
Condo Media - February 2020 - 38
Condo Media - February 2020 - 39
Condo Media - February 2020 - 40
Condo Media - February 2020 - 41
Condo Media - February 2020 - 42
Condo Media - February 2020 - 43
Condo Media - February 2020 - 44
Condo Media - February 2020 - 45
Condo Media - February 2020 - 46
Condo Media - February 2020 - 47
Condo Media - February 2020 - 48
Condo Media - February 2020 - 49
Condo Media - February 2020 - 50
Condo Media - February 2020 - 51
Condo Media - February 2020 - 52
Condo Media - February 2020 - 53
Condo Media - February 2020 - 54
Condo Media - February 2020 - 55
Condo Media - February 2020 - 56
Condo Media - February 2020 - 57
Condo Media - February 2020 - 58
Condo Media - February 2020 - 59
Condo Media - February 2020 - 60
Condo Media - February 2020 - 61
Condo Media - February 2020 - 62
Condo Media - February 2020 - 63
Condo Media - February 2020 - 64
Condo Media - February 2020 - Cover3
Condo Media - February 2020 - Cover4
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_202307
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