Condo Media - June 2020 - 48

CLEANING, COMMUNICATING,

and Caring

COOPERATIVE, DEMANDING,
APPRECIATIVE
Most residents have been cooperative
and supportive of association efforts
to deal with the pandemic, Brawley
says, although a few did complain
about a flyer she delivered, outlining
CDC suggestions for preventing virus
transmission. "They said they didn't
want anything put under their doors,"
because of concern the materials might
be contaminated. "I understand that,"
Brawley says. "Everyone is nervous
about this."
Fear and stress are making some residents impatient and demanding - even
more demanding than usual, Brawley observes. Some complained angrily about
the lack of hand sanitizer in the laundry
room, berating Brawley for failing to
provide it. "I explained that it's backordered, and said if someone wants to go
out and get some, I'll reimburse them.
No one has volunteered yet."

"This is a whole new way of doing business.
And in the back of my mind, I'm wondering if
we'll ever get back to the old way."
McNabb says he has also detected
"a subtext of fear" in messages from
and discussions with residents. "Fear
is everywhere," he says, "and that is
understandable." But he has also seen
"collective appreciation for all the work
management and the staff are doing.
And that has been really nice."
What about the mood of the managers
themselves? McNabb and Brawley both
say working from home, which both are
doing some days, has been challenging.
After his first day of working remotely,
McNabb confessed that he was "going a
little bit crazy."
Brawley says she is struggling to
create the structure and "rituals"

she needs to be productive. "I'm
accustomed to having my file cabinets
nearby and I miss the personal contact
with others, sharing information and
discussing what's happening. I'm also
trying to figure out how much of my
mess will be visible on Zoom."
"This is a whole new way of doing
business," Brawley says. "And in the back
of my mind, I'm wondering if we'll ever
get back to the old way."
n NENA GROSKIND IS PRESIDENT
OF ECONTENTPLUS, PROVIDING
EDITORIAL CONTENT FOR WEBSITES,
PRINT, AND ELECTRONIC NEWSLETTERS AND MAGAZINES.

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48

CONDOMEDIA June 2020

SERVICEMASTER BY GILMORE - A COMPANY YOU CAN TRUST
Condo Media - June 2020

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