Condo Media - August 2020 - 23
comes to condominium clients. For one thing, the office
is managed by a former property manager: Andrea
Austin. "Working with large condo communities, property management teams, and trustees is something that
I did on the flip side for four and a half years," she says.
"So when we go to work with some of these communities
and do some of these larger capital improvement projects, it's helpful for both them and us that I know what
the expectation is on the other side."
Austin points out that there are special challenges to
working with condominium associations - particularly
where the community exterior meets the individual
unit: literally, at the front door. "One of the biggest challenges is scheduling and coordinating the different unit
owners when we come to paint their doors," she reveals.
To meet the challenge,
the Metrowest team tries
Company owner Carlos Oliveira attributes
to plan ahead by working
with the property manager
KEY VALUE #3:
Metrowest Painting's near-decade of
to find out when it would
be convenient for unit
success to an unwavering commitment
owners to leave their
front doors open for a
third - but equally
to customer satisfaction, high-quality
few hours. Then, they adimportant - guiding
just the painting schedule
principle is maintainworkmanship, and professional integrity.
to accommodate them.
ing the highest profes"Our guys are well trained,
sional standards. That
and they know how to minimize disruption during the
includes setting out a carefully planned series of steps
process," Austin says. "We've got experience doing this,
centered around a schedule - and then sticking to it.
and we can make this project much easier for our clients."
Communication is also essential at Metrowest
Additionally, Austin is available for walkthroughs and
Painting - not only with the client, but also with each
is usually onsite "off and on" throughout the duration
other. At 7:00 a.m. every work day, all crews meet at the
of the project, to support the property manager and to
office, receive their work orders, get into their company
answer questions from the trustees.
uniforms and their company cars, and go to work. Then,
"It all comes down to communication," says Seeley.
at the end of the day, a corporate message is sent out, so
"That's the key point to being a successful painter or a
everyone sees what's been accomplished and what still
successful contractor - especially in the condo world."
needs to be done.
Oliveira adds that Austin's experience as a property
The company even goes above and beyond expectamanager is invaluable. "She knows how it works,"
tions by providing extra services. For example, Metrowhe says. "She knows how to be flexible."
est Painting makes a color professional available to
Metrowest Painting is also sensitive to concerns
consult with clients and help pick out colors. If the client
about safety in the era of COVID-19, especially in a
requests it, Metrowest Painting also can paint sample
multi-family setting. Seeley reassures clients that strict
swatches to make sure the color is right.
safety protocols are being followed, including ensuring
After the job is completed, Metrowest Painting prothat vehicles are sanitized daily and that crews wear
fessionals make themselves available for a walkthrough
with the client, to ensure their satisfaction. And, accord- masks and gloves and respect social distancing
In sum, Metrowest Painting is dedicated to providing to Seeley, "If someone calls at the last minute and
ing condominium clients with quality painting and
they have a job that they need done, we're going to get it
carpentry services - inside and out. "Protecting your
done. We're always known for making things happen."
investment is our mission," says Oliveira. "We're a team
that puts your best interests first."
ATTUNED TO SPECIAL NEEDS
To find out more about how Metrowest Painting &
OF CONDOMINIUM ASSOCIATIONS
Contracting can help make improvements to your association,
While these benefits are provided to all its clients,
call (508) 393-0000, or visit metrowest-painting.com.
Metrowest Painting has a special expertise when it
For example, for painting jobs, Metrowest Painting
only uses specific brands - and only the premium line of
those brands. Those brands include Benjamin Moore,
California Paints, TCP, and Sherwin-Williams. "The
reason why we use those brands is because they stand
behind their product - if there's a problem like fading or
chipping that's not related to workmanship, they'll come
and solve the problem," says Oliveira.
A commitment to best-quality materials also applies to the company's carpentry division, which offers
services including siding, rot repair, clapboarding,
cedar shakes, cedar shingles, and PVC (composite
board). "Every carpentry job is different," says Seeley.
"We don't pick up wood from the side of the road and
use that. We use high-end materials and educate our
customers about the
importance of that."
Condo Media - August 2020
Table of Contents for the Digital Edition of Condo Media - August 2020
Condo Media - August 2020 - Intro
Condo Media - August 2020 - Cover1
Condo Media - August 2020 - Cover2
Condo Media - August 2020 - Contents
Condo Media - August 2020 - 2
Condo Media - August 2020 - 3
Condo Media - August 2020 - 4
Condo Media - August 2020 - 5
Condo Media - August 2020 - 6
Condo Media - August 2020 - 7
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Condo Media - August 2020 - Cover4
Condo Media - August 2020 - Cover3