Condo Media - December 2021 - 33

WHAT WILL YOU MISS MOST ABOUT CAI?
I'm going to miss all these folks. They're more than just
clients, they've been friends, and it's hard to say goodbye, as
I'm sure you can imagine. They're some of the hardest-working
people I think I've ever met in life. I used to be president of
an association when I lived in Boston, and I can tell you it can
be a thankless job. So, my hat's off to the folks that manage
condominium associations. It's a tough business. I've always
done what I could to make the fi nancing side simple for them
and provide them with any information they needed.
WHAT DO YOU SEE AS THE GREATEST
CHALLENGES FOR THE ORGANIZATION AND FOR
THE INDUSTRY AS A WHOLE GOING FORWARD?
I think, for the industry, the hardest thing
they're going to face is rising costs. And from a
management perspective, it's fi nding and keeping
good people. Folks are not paid a lot of money, and
they're on 24/7 and have a gazillion bosses. And
managers have to know not only how to manage
property, but also how to manage people. From the
industry point of view, that's the biggest challenge.
From the chapter point of view, it needs to really
fi gure out ways to support managers, because
professional managers are the heart and soul of this
organization. So, the chapter's biggest challenge is
being able to provide them with the information
and the tools they need to make their jobs doable.
WHAT ARE YOUR PLANS
FOR RETIREMENT?
MY WIFE AND I ARE GOING
TO DO A LITTLE BIT OF
TRAVELING. I SOLD MY HOME
IN BOSTON AND MOVED TO
CAPE COD A COUPLE OF YEARS
AGO. THERE'S ALWAYS YARD
WORK TO DO, WHICH I HAPPEN
TO LOVE, AND I'M AN AVID
FISHERMAN. I ALSO PLAY THE
GUITAR AND I USED TO WRITE
MUSIC, SO I'M HOPING TO BE
ABLE TO DO A LITTLE MORE
WITH MY SONGWRITING AND
MY GUITARS. I THINK BETWEEN
THAT AND WATCHING MY
GRANDSONS PLAY SOCCER
AND BASEBALL, IT'S GOING
TO BE A GREAT LIFE.
WHAT ARE THE MOST
IMPORTANT LESSONS
YOU'VE LEARNED
FROM THIS INDUSTRY?
Patience is at the
top of the list.
And fl exibility and
responsiveness-maybe
not in that order! It
takes time to get things
done. And once you
think you have it done,
something pops up
and you need to make
a change, and you
have to be patient and
understanding.
WHAT ADVICE WOULD
YOU GIVE INCOMING
CAI MEMBERS?
Same thing: They need
to be patient. You need
to get in and meet people
and build rapport. You
have to get your name
known, and it doesn't
happen overnight.
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Has resolved hundreds of disputes between boards and owners, between owners,
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Understands the dynamics of living in an association, the unique challenges
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(603) 431-0992 (Office) | (603)361-4768 (Cell)
E-mail: sanford@robertsmediationsolutions.com | Web: www.robertsmediationsolutions.com
December 2021 CONDOMEDIA 33
Condo Media - December 2021

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