Condo Media - August 2022 - 29

The company has even articulated a formal credo to
that effect. Reinforced at meetings and as reminders
on employee desks, the credo pledges to " create an
exceptional BluSky customer experience through our
actions, teamwork, and genuine caring for the customers'
personal needs. "
To Barnard, that commitment is crucial in a condominium
setting, where the customer might be one unit
owner or an entire association.
SPECIAL EXPERTISE FOR
CONDO ASSOCIATIONS
After all, when disaster strikes, remediation could be a
large-scale project. BluSky has the resources and the
expertise to handle it. " Our primary area of expertise
is that, when complexes have a large fl ood or a fi re or
something to that effect, we know how to work with the
insurance contacts and external stakeholders to really
restore that property to pre-loss conditions, " declares
Barnard. " No matter what the landscape or how these
condo complexes are designed, we have the expertise to
help in any situation. "
Of course, a large-scale improvement project such
as roofi ng, decking, or siding requires a high level
of skill in the physical implementation of the
job. But BluSky has something else to offer,
as well: good relationships with stakeholders
in all aspects of the job. Because the company
started out as an insurance restoration company,
it enjoys long-standing relationships not only
with adjusters, but also with the brokers that sell
commercial insurance and the insurance experts
that adjusters call on to help them with certain
aspects of the claim.
BluSky also has experience in working with
property managers and boards and is sensitive to
the special requirements of multi-family
associations. Always, that company commitment
to quality combined with customer service is at
the forefront.
" At the end of the day, being an insurance expert
and knowing how to do the administration and management
and oversight - that's extremely important
and really what separates us, I believe. But if you
produce a poor-quality product, it doesn't matter how
good you are at administration and oversight, " says
Barnard. " If we didn't have that quality product again
and again and again, we wouldn't be able to build longstanding
relationships with property managers and
insurance contacts. It all goes hand in hand: quality,
communication, and customer service. "
ALWAYS READY FOR AN EMERGENCY
To respond to emergencies, BluSky maintains a national
emergency hotline, staffed 24 hours a day, seven days a
week, 52 weeks a year. The hotline is based in California,
and each individual offi ce within the BluSky network
has an on-call list so that, when a call comes in, it can
immediately be referred to the local offi ce. Depending on
the situation or the need, the appropriate actions are triggered
to respond to it.
When asked what it's like to live with the stress of
being in a constant state of emergency, Barnard points
out that it's simply business as usual to the BluSky team.
" We do this every day, all day, so, to us, it's just what
we do, " he says.
At the same time, everyone at BluSky understands that
it is not business as usual to the person who is experiencing
the emergency. " Communicating as best we can to
the person who's going through the event is the most
important thing, because they don't go through this every
day, " Barnard explains. " We're here to do the right thing
and operate at the highest level we can day in and day out.
Hopefully, that conveys to that unit owner that, while
the situation is stressful, they have the right people.
We've done this before, and we'll get them through it. "
" At the end of the day, being an insurance
expert and knowing how to do the
administration and management and
oversight - that's extremely important
and really what separates us. "
BUILDING COMMUNITY BY GIVING BACK
Repairing and rebuilding communities is so important
to BluSky, they have even established a charitable foundation
with that mission. The BluSky Foundation is a
nationwide endeavor grounded in a sense of responsibility
to share time and resources with the communities
where they live and work, and to assist in the development
of nonprofit organizations nationwide.
" We're good at what we do, we've got a national
footprint, and we're here to help, " says Barnard. " If you
build on that, I think you can create happy customers. "
For more information about how BluSky Restoration
Contractors can help your association fi x its broken
buildings, call 800.266.5677, or visit goblusky.com.
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http://www.goblusky.com
Condo Media - August 2022

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