International Educator - May/June 2011 - 86

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to reach out is not limited to newcomers, Ng Hartmann emphasizes. “To this day, I’ll call a colleague. I believe in picking up the phone and running a scenario by someone else,” she says. Advisers can do this on site, of course, but as more and more advisers have specialized areas, there may be a need to go to specialists in another institution. “Everyone used to be a generalist,” Ng Hartmann points out, “but the field is constantly changing.” Advisers often use the terms “gray areas” or “puzzle solving” in describing the nature of their work, now that government policies and regulations have become such an important part of their profession. Many questions do not have immediate black and white answers but the response given can have substantial consequences. Amy Fillo was not alone in stressing the responsibilities of the job. Alexis Akagawa, international student adviser/program coordinator in the Office of Student Affairs at Minneapolis College of Art and Design, who has served as president of the Minnesota International Educators (MIE) Group (most but not all members also belong to NAFSA), is an active networker. While her institution has only 13 international students, other MIE members have thousands. They share professional advice and help newcomers. tions,” says Akagawa. On the other hand, she points out one example of a sometimes overlooked positive consequence of the new social networking opportunities: “New incoming students from the People’s Republic of China looked me up online before they came. They knew my face from my Facebook profile, that I was a newlywed, and read reviews from other students about my character. New advisers should be made aware that the blogosphere makes for transparency…our actions echo far and wide. We can be true assets to our institutions and ambassadors more than we realize,” she says. And so any new tools continue to be in service to the traditionally prized qualities. To be sure, some of these qualities can be developed by emulating role models. But the newcomer will always need to bring certain character attributes to the job. Terry Creedon, international health insurance coordinator at Binghamton University, says, “In many ways the students and scholars taught me their needs, how they needed me to help them. As a newcomer, you have to bring time, an open heart, and a willingness to stretch yourself to meet those needs,” she said. Good training is invaluable for the individual adviser and, therefore, for the profession collectively. Skilled practitioners with a work ethic that focuses on top-notch customer service will be more satisfied with their work, have higher morale, and meet student and scholar needs more effectively. The offices that serve as their workplace will be more attractive to newcomers, likely experience lower turnover, and offer services with fewer risks of error and dissatisfaction. These international student and scholar services offices will be of greater value to their institutions, the field, and our country. ie
eve KAtz is a freelance writer and editor based in bethesda, Maryland. her last article for IE was “Educating International Students about religious Diversity in the United States.”

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To what extent do newcomers to the field need new skills? To be sure, they have to master the use of databases, both governmental and institutional. They may participate in webinars, a neologism for a Web-based seminar. They will probably work on Web content, if not Web design, which is usually a responsibility of IT specialists. They may use new communication tools, like Skype, or live chatting and Facebook, to respond to queries from students abroad. A possible downside of using some of these new tools is that students may expect their advisers to be available round-the-clock. “We need to manage their expecta-

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Table of Contents for the Digital Edition of International Educator - May/June 2011

International Educator - May/june 2011
Contents
Frontlines
In Brief
Voices UBC President Stephen J. Toope
Building Partnerships: Indonesia and the United States
One Path— Many Destinations
Windfall Scholarships for Education Abroad
66 Weaving Service Into Study Abroad
FSA
International Enrollment
Partnering
A View From Out Here
Forum
In Focus
International Educator - May/June 2011 - International Educator - May/june 2011
International Educator - May/June 2011 - Cover2
International Educator - May/June 2011 - Contents
International Educator - May/June 2011 - 2
International Educator - May/June 2011 - 3
International Educator - May/June 2011 - Frontlines
International Educator - May/June 2011 - 5
International Educator - May/June 2011 - 6
International Educator - May/June 2011 - 7
International Educator - May/June 2011 - 8
International Educator - May/June 2011 - 9
International Educator - May/June 2011 - 10
International Educator - May/June 2011 - 11
International Educator - May/June 2011 - In Brief
International Educator - May/June 2011 - 13
International Educator - May/June 2011 - 14
International Educator - May/June 2011 - 15
International Educator - May/June 2011 - 16
International Educator - May/June 2011 - 17
International Educator - May/June 2011 - 18
International Educator - May/June 2011 - 19
International Educator - May/June 2011 - 20
International Educator - May/June 2011 - 21
International Educator - May/June 2011 - Voices UBC President Stephen J. Toope
International Educator - May/June 2011 - 23
International Educator - May/June 2011 - 24
International Educator - May/June 2011 - 25
International Educator - May/June 2011 - 26
International Educator - May/June 2011 - 27
International Educator - May/June 2011 - 28
International Educator - May/June 2011 - 29
International Educator - May/June 2011 - 30
International Educator - May/June 2011 - 31
International Educator - May/June 2011 - Building Partnerships: Indonesia and the United States
International Educator - May/June 2011 - 33
International Educator - May/June 2011 - 34
International Educator - May/June 2011 - 35
International Educator - May/June 2011 - 36
International Educator - May/June 2011 - 37
International Educator - May/June 2011 - 38
International Educator - May/June 2011 - 39
International Educator - May/June 2011 - 40
International Educator - May/June 2011 - 41
International Educator - May/June 2011 - 42
International Educator - May/June 2011 - 43
International Educator - May/June 2011 - One Path— Many Destinations
International Educator - May/June 2011 - 45
International Educator - May/June 2011 - 46
International Educator - May/June 2011 - 47
International Educator - May/June 2011 - 48
International Educator - May/June 2011 - 49
International Educator - May/June 2011 - 50
International Educator - May/June 2011 - 51
International Educator - May/June 2011 - 52
International Educator - May/June 2011 - 53
International Educator - May/June 2011 - Windfall Scholarships for Education Abroad
International Educator - May/June 2011 - 55
International Educator - May/June 2011 - 56
International Educator - May/June 2011 - 57
International Educator - May/June 2011 - 58
International Educator - May/June 2011 - 59
International Educator - May/June 2011 - 60
International Educator - May/June 2011 - 61
International Educator - May/June 2011 - 62
International Educator - May/June 2011 - 63
International Educator - May/June 2011 - 64
International Educator - May/June 2011 - 65
International Educator - May/June 2011 - 66 Weaving Service Into Study Abroad
International Educator - May/June 2011 - 67
International Educator - May/June 2011 - 68
International Educator - May/June 2011 - 69
International Educator - May/June 2011 - 70
International Educator - May/June 2011 - 71
International Educator - May/June 2011 - 72
International Educator - May/June 2011 - 73
International Educator - May/June 2011 - 74
International Educator - May/June 2011 - 75
International Educator - May/June 2011 - 76
International Educator - May/June 2011 - 77
International Educator - May/June 2011 - 78
International Educator - May/June 2011 - 79
International Educator - May/June 2011 - 80
International Educator - May/June 2011 - 81
International Educator - May/June 2011 - FSA
International Educator - May/June 2011 - 83
International Educator - May/June 2011 - 84
International Educator - May/June 2011 - 85
International Educator - May/June 2011 - 86
International Educator - May/June 2011 - 87
International Educator - May/June 2011 - International Enrollment
International Educator - May/June 2011 - 89
International Educator - May/June 2011 - 90
International Educator - May/June 2011 - 91
International Educator - May/June 2011 - 92
International Educator - May/June 2011 - 93
International Educator - May/June 2011 - Partnering
International Educator - May/June 2011 - 95
International Educator - May/June 2011 - 96
International Educator - May/June 2011 - 97
International Educator - May/June 2011 - A View From Out Here
International Educator - May/June 2011 - 99
International Educator - May/June 2011 - 100
International Educator - May/June 2011 - 101
International Educator - May/June 2011 - 102
International Educator - May/June 2011 - 103
International Educator - May/June 2011 - 104
International Educator - May/June 2011 - 105
International Educator - May/June 2011 - Forum
International Educator - May/June 2011 - 107
International Educator - May/June 2011 - 108
International Educator - May/June 2011 - 109
International Educator - May/June 2011 - 110
International Educator - May/June 2011 - 111
International Educator - May/June 2011 - In Focus
International Educator - May/June 2011 - Cover3
International Educator - May/June 2011 - Cover4
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