International Educator - January/February 2012 - 56

EducaTIOn

Abroad

By Julie Friend

W

Learning From Recent Challenges in Education Abroad Crisis Management

ItH REGARD tO NAtURAL DISAStERS ALONE, the last three years have presented an unprecedented challenge to the education abroad community. Consider the following events that have occurred since 2008: earthquakes in China, Italy, Haiti, Chile, and New Zealand; flooding in Australia and Brazil; forest fires in Russia; volcanic eruptions in Chile and Iceland; and the horrific earthquake, tsunami, and subsequent nuclear disaster in Japan.
These incidents, coupled with civil unrest, revolutions, and regime transitions in North Africa and the Middle East, have likely exposed some vulnerabilities and deficiencies in our crisis management plans. advice: “Drill the plan.” Brockington, known for putting his staff through the paces at least three times a year, does not use any prepackaged products or services. He also does not schedule the drills in advance. Instead, he takes his cues from real-world events. “When there’s some juicy international event where my staff can go out on the Web and get information to craft a response, I create a drill.” Brockington cited an example of a drill in which a frantic parent had called about their student who may have been in the vicinity of a volcanic eruption during his education abroad program. In each drill, Brockington assigns different first responders, so that all the members of his staff get some experience. “Last time,” he recalled, “I decided that all the senior staff was at a conference and assigned the response to a program assistant.” The drills are not complex, day-long affairs. Instead, they last about two hours. The first responder is also required to document the experience so the learning moments can be shared with other staff members.

Hope Is not a Plan
Laura Angelone, director of scholastic programs at International SOS, emphasizes the importance of drafting even the most basic crisis management principles to guide your response. The most important elements of a crisis management plan reflect distinct phases: awareness, assessment, communication, decision, action, resolution, and return to normal. Education abroad offices need not start from scratch in developing such plans. Institutions of all sizes likely have a general campus-based emergency plan that can be adapted to the education abroad context. Insurance carriers, brokers, and consultants may also be able to assist with this process. The key is to have a plan that is adaptable and responsive to a variety of scenarios, not one that anticipates every possible emergency. It is also important to frequently review and revise the plan, especially after an incident, in order to strengthen its effectiveness.

InternatIonal educator J A N + F E B . 12

Students Have Minds of Their Own— The noncompliance Problem
An effective crisis management plan must also acknowledge that there will be students who refuse to act in accordance with your directives. Michigan State University (MSU) faced a difficult situation when it decided to evacuate students from Egypt last February. One of the students who had been interviewed by her hometown media seeking firsthand observations of the uprising became their “unofficial” correspondent. Her newfound celebrity inhibited her ability to appropriately assess her risks. MSU was unprepared

Practice Makes Perfect
Many institutions spend hours creating excellent crisis management plans, only to see those plans gather dust on an office bookshelf. The plan that goes untested is as good as useless. Joseph L. Brockington, PhD, associate provost for international programs at Kalamazoo College, is a 20-year veteran of crisis management in education abroad. In every workshop, webinar, or article you will hear the same sage

56  



International Educator - January/February 2012

Table of Contents for the Digital Edition of International Educator - January/February 2012

International Educator - January/February 2012
Contents
From the Editors
Front Lines
In Brief
Voices: Rollins College President Lewis Duncan
Finding a Home in Higher Education
Promoting Peace Th Rough Partnerships
New York University Becomes a Global Network University
International Education Fairs
Education Abroad
A View From Out Here
In Focus
International Educator - January/February 2012 - International Educator - January/February 2012
International Educator - January/February 2012 - Cover2
International Educator - January/February 2012 - Contents
International Educator - January/February 2012 - From the Editors
International Educator - January/February 2012 - 3
International Educator - January/February 2012 - Front Lines
International Educator - January/February 2012 - 5
International Educator - January/February 2012 - 6
International Educator - January/February 2012 - 7
International Educator - January/February 2012 - 8
International Educator - January/February 2012 - 9
International Educator - January/February 2012 - In Brief
International Educator - January/February 2012 - 11
International Educator - January/February 2012 - 12
International Educator - January/February 2012 - 13
International Educator - January/February 2012 - 14
International Educator - January/February 2012 - 15
International Educator - January/February 2012 - 16
International Educator - January/February 2012 - 17
International Educator - January/February 2012 - 18
International Educator - January/February 2012 - 19
International Educator - January/February 2012 - 20
International Educator - January/February 2012 - 21
International Educator - January/February 2012 - Voices: Rollins College President Lewis Duncan
International Educator - January/February 2012 - 23
International Educator - January/February 2012 - 24
International Educator - January/February 2012 - 25
International Educator - January/February 2012 - 26
International Educator - January/February 2012 - 27
International Educator - January/February 2012 - Finding a Home in Higher Education
International Educator - January/February 2012 - 29
International Educator - January/February 2012 - 30
International Educator - January/February 2012 - 31
International Educator - January/February 2012 - 32
International Educator - January/February 2012 - 33
International Educator - January/February 2012 - 34
International Educator - January/February 2012 - 35
International Educator - January/February 2012 - 36
International Educator - January/February 2012 - 37
International Educator - January/February 2012 - 38
International Educator - January/February 2012 - 39
International Educator - January/February 2012 - Promoting Peace Th Rough Partnerships
International Educator - January/February 2012 - 41
International Educator - January/February 2012 - 42
International Educator - January/February 2012 - 43
International Educator - January/February 2012 - 44
International Educator - January/February 2012 - 45
International Educator - January/February 2012 - New York University Becomes a Global Network University
International Educator - January/February 2012 - 47
International Educator - January/February 2012 - 48
International Educator - January/February 2012 - 49
International Educator - January/February 2012 - 50
International Educator - January/February 2012 - 51
International Educator - January/February 2012 - 52
International Educator - January/February 2012 - 53
International Educator - January/February 2012 - International Education Fairs
International Educator - January/February 2012 - 55
International Educator - January/February 2012 - Education Abroad
International Educator - January/February 2012 - 57
International Educator - January/February 2012 - 58
International Educator - January/February 2012 - 59
International Educator - January/February 2012 - A View From Out Here
International Educator - January/February 2012 - 61
International Educator - January/February 2012 - 62
International Educator - January/February 2012 - 63
International Educator - January/February 2012 - In Focus
International Educator - January/February 2012 - Cover3
International Educator - January/February 2012 - Cover4
https://www.nxtbook.com/nxtbooks/nafsa/ie_20191112
https://www.nxtbook.com/nxtbooks/nafsa/ie_20190910
https://www.nxtbook.com/nxtbooks/nafsa/ie_20190708
https://www.nxtbook.com/nxtbooks/nafsa/ie_20190506
https://www.nxtbook.com/nxtbooks/nafsa/ie_20190304
https://www.nxtbook.com/nxtbooks/nafsa/ie_20190102
https://www.nxtbook.com/nxtbooks/nafsa/ie_20181112
https://www.nxtbook.com/nxtbooks/nafsa/ie_20180708gfclone
https://www.nxtbook.com/nxtbooks/nafsa/ie_20180910
https://www.nxtbook.com/nxtbooks/nafsa/ie_20180708
https://www.nxtbook.com/nxtbooks/nafsa/ie_20180506
https://www.nxtbook.com/nxtbooks/nafsa/ie_20180304
https://www.nxtbook.com/nxtbooks/nafsa/ie_20180102_supp
https://www.nxtbook.com/nxtbooks/nafsa/ie_20180102
https://www.nxtbook.com/nxtbooks/nafsa/ie_20171112_supp
https://www.nxtbook.com/nxtbooks/nafsa/ie_20171112
https://www.nxtbook.com/nxtbooks/nafsa/ie_2070910_supp
https://www.nxtbook.com/nxtbooks/nafsa/ie_20170910
https://www.nxtbook.com/nxtbooks/nafsa/ie_20170708
https://www.nxtbook.com/nxtbooks/nafsa/ie_20170506
https://www.nxtbook.com/nxtbooks/nafsa/ie_20170304
https://www.nxtbook.com/nxtbooks/nafsa/ie_20170102
https://www.nxtbook.com/nxtbooks/nafsa/ie_20161112
https://www.nxtbook.com/nxtbooks/nafsa/ie_20160910
https://www.nxtbook.com/nxtbooks/nafsa/ie_20160708
https://www.nxtbook.com/nxtbooks/nafsa/ie_20160506
https://www.nxtbook.com/nxtbooks/nafsa/ie_20160304_fr
https://www.nxtbook.com/nxtbooks/nafsa/ie_20160304
https://www.nxtbook.com/nxtbooks/nafsa/ie_20160102
https://www.nxtbook.com/nxtbooks/nafsa/ie_20151112
https://www.nxtbook.com/nxtbooks/nafsa/ie_20150910
https://www.nxtbook.com/nxtbooks/nafsa/ie_20150708
https://www.nxtbook.com/nxtbooks/nafsa/ie_20150506
https://www.nxtbook.com/nxtbooks/nafsa/ie_20150304
https://www.nxtbook.com/nxtbooks/nafsa/ie_20150102
https://www.nxtbook.com/nxtbooks/nafsa/ie_20141112
https://www.nxtbook.com/nxtbooks/nafsa/ie_20140910
https://www.nxtbook.com/nxtbooks/nafsa/ie_20140708
https://www.nxtbook.com/nxtbooks/nafsa/ie_20140506
https://www.nxtbook.com/nxtbooks/nafsa/ie_20140304
https://www.nxtbook.com/nxtbooks/nafsa/ie_20140102
https://www.nxtbook.com/nxtbooks/nafsa/ie_20131112
https://www.nxtbook.com/nxtbooks/nafsa/ie_20130910
https://www.nxtbook.com/nxtbooks/nafsa/ie_20130708
https://www.nxtbook.com/nxtbooks/nafsa/ie_20130506
https://www.nxtbook.com/nxtbooks/nafsa/ie_20130304
https://www.nxtbook.com/nxtbooks/nafsa/ie_20130102
https://www.nxtbook.com/nxtbooks/nafsa/ie_20121112
https://www.nxtbook.com/nxtbooks/nafsa/ie_20120910
https://www.nxtbook.com/nxtbooks/nafsa/ie_20120708
https://www.nxtbook.com/nxtbooks/nafsa/ie_20120506
https://www.nxtbook.com/nxtbooks/nafsa/ie_20120304
https://www.nxtbook.com/nxtbooks/nafsa/ie_20120102
https://www.nxtbook.com/nxtbooks/nafsa/ie_20111112
https://www.nxtbook.com/nxtbooks/nafsa/ie_20110910
https://www.nxtbook.com/nxtbooks/nafsa/ie_20110708
https://www.nxtbook.com/nxtbooks/nafsa/ie_20110506
https://www.nxtbook.com/nxtbooks/nafsa/ie_20110304
https://www.nxtbook.com/nxtbooks/nafsa/ie_20110102
https://www.nxtbookmedia.com