International Educator - January/February 2014 - 44

FOREIGN STUDENT

Affairs

D

By Karen Doss Bowman

Crisis Management Is Easier
When You Have a Plan in Place

URING THE PAST FOUR YEARS, Peter Briggs of Michigan State University has dealt with
four separate incidents in which Chinese students were hit by cars while walking. Two of
the students died, while the other two sustained serious injuries and required extended
hospitalization and rehabilitation periods.

INTERNATIONAL EDUCATOR J A N + F E B .1 4

"Emergencies
happen, and
we're almost
in the role
of being a
parent to our
international
students
while they're
here. We feel
responsible
for them."

44  

For each of these emergencies, Briggs and his staff
juggled numerous concerns: Were the surviving students receiving proper care? Who should take charge
of the situation? Who would notify the families? How
could his office partner with local police and medical
providers to overcome language barriers? Who would
notify the insurance companies and sort out financial obligations? Along with that, Briggs says it was
important for his staff to make sure the family and
friends of the injured and deceased students received
the support they needed.
"Any time you're dealing with serious injury or
death of a student, it's so emotional-there's no way
around that," says Briggs, who is director of MSU's
Office for International Students and Scholars.
"Emergencies happen, and we're almost in the role
of being a parent to our international students while
they're here. We feel responsible for them."
One of the injured students had two broken legs
and required a transitional place to recuperate after
her discharge from the hospital. She wouldn't be able
to resume classes right away, but she wanted to stay
in the United States to continue receiving care from
her medical team. Briggs worked closely with a social
worker at the hospital, as well as the Chinese Consulate, to make that possible.
"Planning ahead for an emergency gives you an understanding of what to do when something happens,"
says Briggs. "It's also important to build relationships
around campus and within the local community so
we don't have to do it all."

Care During Crisis
International advisers at colleges and universities
across the United States are accustomed to dealing

with crises involving their international students and
scholars. These incidents may encompass a wide
range of circumstances, from accidental death or suicide to serious illness, mental breakdown, or sexual
assault. Although virtually every college and university has a detailed, campus-wide threat assessment
plan, it's also important for international offices to
have a plan for dealing with crises. And the best time
to develop that plan is before a crisis occurs.
"It's important for us to have our own plan for
supporting our students during time of crisis because
we have a code of care over our student and scholar
populations," says Teri Albrecht, director of International Student and Scholar Services at The University
of Texas at Austin. "Their family members are usually
not in the U.S., and we can act as an extension of their
support network while they're living here."
Albrecht's office has developed a crisis management plan that details step-by-step the actions to take
for various emergency situations. It's meant to complement the university-wide crisis response plan, she says.
Sara Kurtz Allaei, assistant vice president for international services at Indiana University and the
executive director of Indiana University-Purdue University Indianapolis (IUPUI) International Affairs,
points out that international offices have a special
understanding of how to obtain proper immigration
documents that students and families at the center of a
crisis might need. International advisers can help make
travel arrangements as needed or facilitate difficult
conversations between family members and key players such as the local or campus police, mental health
services staff, and medical providers. These gestures
also may help to reassure families who are far away that
their loved ones are being cared for.



Table of Contents for the Digital Edition of International Educator - January/February 2014

International Educator - January/February 2014
Contents
From the Editors
In Brief
Storytelling— International Style
Puzzle Masters
Lone Star Looks Abroad
Education Abroad
Foreign Student Affairs
View From Out Here
Forum
In Focus
International Educator - January/February 2014 - International Educator - January/February 2014
International Educator - January/February 2014 - Cover2
International Educator - January/February 2014 - Contents
International Educator - January/February 2014 - From the Editors
International Educator - January/February 2014 - 3
International Educator - January/February 2014 - In Brief
International Educator - January/February 2014 - 5
International Educator - January/February 2014 - 6
International Educator - January/February 2014 - 7
International Educator - January/February 2014 - 8
International Educator - January/February 2014 - 9
International Educator - January/February 2014 - 10
International Educator - January/February 2014 - 11
International Educator - January/February 2014 - 12
International Educator - January/February 2014 - 13
International Educator - January/February 2014 - Storytelling— International Style
International Educator - January/February 2014 - 15
International Educator - January/February 2014 - 16
International Educator - January/February 2014 - 17
International Educator - January/February 2014 - 18
International Educator - January/February 2014 - 19
International Educator - January/February 2014 - 20
International Educator - January/February 2014 - 21
International Educator - January/February 2014 - 22
International Educator - January/February 2014 - 23
International Educator - January/February 2014 - 24
International Educator - January/February 2014 - 25
International Educator - January/February 2014 - Puzzle Masters
International Educator - January/February 2014 - 27
International Educator - January/February 2014 - 28
International Educator - January/February 2014 - 29
International Educator - January/February 2014 - 30
International Educator - January/February 2014 - 31
International Educator - January/February 2014 - Lone Star Looks Abroad
International Educator - January/February 2014 - 33
International Educator - January/February 2014 - 34
International Educator - January/February 2014 - 35
International Educator - January/February 2014 - 36
International Educator - January/February 2014 - 37
International Educator - January/February 2014 - 38
International Educator - January/February 2014 - 39
International Educator - January/February 2014 - Education Abroad
International Educator - January/February 2014 - 41
International Educator - January/February 2014 - 42
International Educator - January/February 2014 - 43
International Educator - January/February 2014 - Foreign Student Affairs
International Educator - January/February 2014 - 45
International Educator - January/February 2014 - 46
International Educator - January/February 2014 - 47
International Educator - January/February 2014 - View From Out Here
International Educator - January/February 2014 - 49
International Educator - January/February 2014 - 50
International Educator - January/February 2014 - 51
International Educator - January/February 2014 - Forum
International Educator - January/February 2014 - 53
International Educator - January/February 2014 - 54
International Educator - January/February 2014 - 55
International Educator - January/February 2014 - In Focus
International Educator - January/February 2014 - Cover3
International Educator - January/February 2014 - Cover4
https://www.nxtbook.com/nxtbooks/nafsa/ie_20191112
https://www.nxtbook.com/nxtbooks/nafsa/ie_20190910
https://www.nxtbook.com/nxtbooks/nafsa/ie_20190708
https://www.nxtbook.com/nxtbooks/nafsa/ie_20190506
https://www.nxtbook.com/nxtbooks/nafsa/ie_20190304
https://www.nxtbook.com/nxtbooks/nafsa/ie_20190102
https://www.nxtbook.com/nxtbooks/nafsa/ie_20181112
https://www.nxtbook.com/nxtbooks/nafsa/ie_20180708gfclone
https://www.nxtbook.com/nxtbooks/nafsa/ie_20180910
https://www.nxtbook.com/nxtbooks/nafsa/ie_20180708
https://www.nxtbook.com/nxtbooks/nafsa/ie_20180506
https://www.nxtbook.com/nxtbooks/nafsa/ie_20180304
https://www.nxtbook.com/nxtbooks/nafsa/ie_20180102_supp
https://www.nxtbook.com/nxtbooks/nafsa/ie_20180102
https://www.nxtbook.com/nxtbooks/nafsa/ie_20171112_supp
https://www.nxtbook.com/nxtbooks/nafsa/ie_20171112
https://www.nxtbook.com/nxtbooks/nafsa/ie_2070910_supp
https://www.nxtbook.com/nxtbooks/nafsa/ie_20170910
https://www.nxtbook.com/nxtbooks/nafsa/ie_20170708
https://www.nxtbook.com/nxtbooks/nafsa/ie_20170506
https://www.nxtbook.com/nxtbooks/nafsa/ie_20170304
https://www.nxtbook.com/nxtbooks/nafsa/ie_20170102
https://www.nxtbook.com/nxtbooks/nafsa/ie_20161112
https://www.nxtbook.com/nxtbooks/nafsa/ie_20160910
https://www.nxtbook.com/nxtbooks/nafsa/ie_20160708
https://www.nxtbook.com/nxtbooks/nafsa/ie_20160506
https://www.nxtbook.com/nxtbooks/nafsa/ie_20160304_fr
https://www.nxtbook.com/nxtbooks/nafsa/ie_20160304
https://www.nxtbook.com/nxtbooks/nafsa/ie_20160102
https://www.nxtbook.com/nxtbooks/nafsa/ie_20151112
https://www.nxtbook.com/nxtbooks/nafsa/ie_20150910
https://www.nxtbook.com/nxtbooks/nafsa/ie_20150708
https://www.nxtbook.com/nxtbooks/nafsa/ie_20150506
https://www.nxtbook.com/nxtbooks/nafsa/ie_20150304
https://www.nxtbook.com/nxtbooks/nafsa/ie_20150102
https://www.nxtbook.com/nxtbooks/nafsa/ie_20141112
https://www.nxtbook.com/nxtbooks/nafsa/ie_20140910
https://www.nxtbook.com/nxtbooks/nafsa/ie_20140708
https://www.nxtbook.com/nxtbooks/nafsa/ie_20140506
https://www.nxtbook.com/nxtbooks/nafsa/ie_20140304
https://www.nxtbook.com/nxtbooks/nafsa/ie_20140102
https://www.nxtbook.com/nxtbooks/nafsa/ie_20131112
https://www.nxtbook.com/nxtbooks/nafsa/ie_20130910
https://www.nxtbook.com/nxtbooks/nafsa/ie_20130708
https://www.nxtbook.com/nxtbooks/nafsa/ie_20130506
https://www.nxtbook.com/nxtbooks/nafsa/ie_20130304
https://www.nxtbook.com/nxtbooks/nafsa/ie_20130102
https://www.nxtbook.com/nxtbooks/nafsa/ie_20121112
https://www.nxtbook.com/nxtbooks/nafsa/ie_20120910
https://www.nxtbook.com/nxtbooks/nafsa/ie_20120708
https://www.nxtbook.com/nxtbooks/nafsa/ie_20120506
https://www.nxtbook.com/nxtbooks/nafsa/ie_20120304
https://www.nxtbook.com/nxtbooks/nafsa/ie_20120102
https://www.nxtbook.com/nxtbooks/nafsa/ie_20111112
https://www.nxtbook.com/nxtbooks/nafsa/ie_20110910
https://www.nxtbook.com/nxtbooks/nafsa/ie_20110708
https://www.nxtbook.com/nxtbooks/nafsa/ie_20110506
https://www.nxtbook.com/nxtbooks/nafsa/ie_20110304
https://www.nxtbook.com/nxtbooks/nafsa/ie_20110102
https://www.nxtbookmedia.com