International Educator - May/June 2017 - 62

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62  

INTERNATIONAL EDUCATOR M AY + J U N E .17

prices in terms of the cost of attendance
instead of tuition. Most students and
families don't really know how much it
actually costs to attend school on campus,
because they are billed separately for
tuition, housing, utilities, books, meals,
parking passes, etc. Many study abroad
programs roll all these costs into one
price, which makes it look more expensive." By starting the conversation with
the total cost of attendance, Laux says,
parents have a more realistic baseline for
understanding what they're paying for.
"Some parents are skeptics when it
comes to education abroad," she adds.
"Many of them have limited international
experience, and if they have spent time
abroad, it's usually vacation based. So
their perceptions of study abroad may
be skewed." At the University of Utah,
they use two strategies to help with this.
"First, we go to great lengths to clearly
explain what study abroad is. Second,
we've adjusted our marketing to help
parents understand the 'real life' value of
these experiences. Most of our programs
fall into four categories-career development, community engagement, language
immersion, and research experience.
We've designed icons that correspond
to these activities, and when we create
marketing materials, we put the icons in a
prominent place on the brochure. This is
an easy way to communicate what a student will be doing abroad, not just where
they are going and what classes they will
be taking. We've found this strategy to be
very effective."
"In addition to concerns about how the
program is run, parents also are concerned
about whether their students will be
good participants," says Melavalin. "They
also worry about daily care-will they be
able to safely eat street food? Will there
be vegan food available? Is the drinking
water safe? And they worry about access
to high-quality medical treatment with
English-speaking doctors. I tell them
that the students should notify us of any
concerns they may have, and that we will

then notify the airlines and our partners
in-country about food allergies and eating
preferences. I also tell them that bottled
water is always available. Regarding medical issues, I tell them about our resources
with International SOS," a medical and
travel security services firm.
In her role as a health and safety
professional, Tsantir most often receives
questions from parents who are concerned about issues related to health,
safety, and security. "Many are exploratory
questions: questions about insurance
coverage, and general safety tips for life
abroad," she says. "There are also often
concerns about a student's well-being
while they're abroad. For example, often
a student will tell their parent they aren't
feeling well, rather than contacting someone on site to help them."
In cases like this, Tsantir says, encouraging parents to get their students to
reach out to the on-site or home campus
staff is a more productive way of dealing
with the situation.
Melavalin agrees. "When there's an
illness or an incident abroad, if a student
contacts the parent, it can cause undue
stress for the parent, who might try to
intervene; meanwhile, the student might
be continuing to enjoy their travels." She
tells her students that if they do open an
issue with a parent, they should be sure to
close the loop again too, as soon as possible. "In one of my previous jobs, a student reported to her mother that she had
woken up with bug bites," she remembers.
"Her mother insisted to the president
of the college that she be brought home
immediately, but in the meantime the
student had gone on with the trip's activities, was having a great time, and had no
intention of returning home."

How to Make Parents
Part of the Team
Before departure, Melavalin offers parents
the opportunity to participate in regularly
scheduled conference calls, arranged with
a service that provides a toll-free line that


http://www.centerforstudyabroad.com

Table of Contents for the Digital Edition of International Educator - May/June 2017

From the Editor
Frontlines
In Brief
Global Spotlight: Middle East
Quick Questions
High Tech, High Engagement
Principled, Pragmatic, Impactful
What Happens to Study Abroad Students
Campus Profi le: Internationalization at the University of Tampa
Campus Spotlight: Internationalization at East Carolina University
Education Abroad
International Enrollment
International Student Affair
Partnering
A View From Out Here
Forum
In Focus
International Educator - May/June 2017 - Cover1
International Educator - May/June 2017 - Cover2
International Educator - May/June 2017 - 1
International Educator - May/June 2017 - From the Editor
International Educator - May/June 2017 - 3
International Educator - May/June 2017 - Frontlines
International Educator - May/June 2017 - 5
International Educator - May/June 2017 - 6
International Educator - May/June 2017 - 7
International Educator - May/June 2017 - In Brief
International Educator - May/June 2017 - 9
International Educator - May/June 2017 - 10
International Educator - May/June 2017 - 11
International Educator - May/June 2017 - 12
International Educator - May/June 2017 - 13
International Educator - May/June 2017 - Global Spotlight: Middle East
International Educator - May/June 2017 - 15
International Educator - May/June 2017 - Quick Questions
International Educator - May/June 2017 - 17
International Educator - May/June 2017 - 18
International Educator - May/June 2017 - 19
International Educator - May/June 2017 - High Tech, High Engagement
International Educator - May/June 2017 - 21
International Educator - May/June 2017 - 22
International Educator - May/June 2017 - 23
International Educator - May/June 2017 - 24
International Educator - May/June 2017 - 25
International Educator - May/June 2017 - 26
International Educator - May/June 2017 - 27
International Educator - May/June 2017 - 28
International Educator - May/June 2017 - 29
International Educator - May/June 2017 - Principled, Pragmatic, Impactful
International Educator - May/June 2017 - 31
International Educator - May/June 2017 - 32
International Educator - May/June 2017 - 33
International Educator - May/June 2017 - 34
International Educator - May/June 2017 - 35
International Educator - May/June 2017 - What Happens to Study Abroad Students
International Educator - May/June 2017 - 37
International Educator - May/June 2017 - 38
International Educator - May/June 2017 - 39
International Educator - May/June 2017 - 40
International Educator - May/June 2017 - 41
International Educator - May/June 2017 - Campus Profi le: Internationalization at the University of Tampa
International Educator - May/June 2017 - 43
International Educator - May/June 2017 - 44
International Educator - May/June 2017 - 45
International Educator - May/June 2017 - 46
International Educator - May/June 2017 - 47
International Educator - May/June 2017 - 48
International Educator - May/June 2017 - 49
International Educator - May/June 2017 - 50
International Educator - May/June 2017 - 51
International Educator - May/June 2017 - 52
International Educator - May/June 2017 - 53
International Educator - May/June 2017 - Campus Spotlight: Internationalization at East Carolina University
International Educator - May/June 2017 - 55
International Educator - May/June 2017 - 56
International Educator - May/June 2017 - 57
International Educator - May/June 2017 - 58
International Educator - May/June 2017 - 59
International Educator - May/June 2017 - Education Abroad
International Educator - May/June 2017 - 61
International Educator - May/June 2017 - 62
International Educator - May/June 2017 - 63
International Educator - May/June 2017 - International Enrollment
International Educator - May/June 2017 - 65
International Educator - May/June 2017 - 66
International Educator - May/June 2017 - 67
International Educator - May/June 2017 - International Student Affair
International Educator - May/June 2017 - 69
International Educator - May/June 2017 - 70
International Educator - May/June 2017 - 71
International Educator - May/June 2017 - Partnering
International Educator - May/June 2017 - 73
International Educator - May/June 2017 - 74
International Educator - May/June 2017 - 75
International Educator - May/June 2017 - A View From Out Here
International Educator - May/June 2017 - 77
International Educator - May/June 2017 - 78
International Educator - May/June 2017 - 79
International Educator - May/June 2017 - Forum
International Educator - May/June 2017 - 81
International Educator - May/June 2017 - 82
International Educator - May/June 2017 - 83
International Educator - May/June 2017 - In Focus
International Educator - May/June 2017 - Cover3
International Educator - May/June 2017 - Cover4
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