International Educator - May/June 2019 - 57

write a detailed job description for each
position that outlines expectations and
competency needs to attract a strong pool
of candidates. Advocate for competitive
salaries that will help retain good
employees. Organize staff responsibilities
to promote efficiency, and cross-train
employees so they can support each
other's efforts when needed. Simplify
operations where possible to eliminate
duplication of efforts.
Kati Csoman, dean of international
education at Juniata College in Pennsylvania, thought she was being a team
player one recent afternoon when she took
time out of her schedule to organize items
in a shelving unit in a common area of the
international office. Before she could finish,
a colleague gently reminded her-using
a pie chart for a visual aid-that the task
actually fell under another staff member's
job description.
"That was really helpful for me,
because although I thought I was being
a good team member, actually I was
impeding on another staff member's area
of responsibility," Csoman says. "[Doing
this task] actually was taking time away
from some of the things that I should be
doing. At a small liberal arts college with
a thinner staff, we definitely need to
streamline efforts."
2. Coach the team.
One of an SIO's chief responsibilities is
to guide employees to meet their goals
through motivation, empowerment, and
accountability. The annual performance
review is an important tool, but this
coaching aspect of leadership should
take place regularly throughout the year.
Anne D'Angelo, assistant dean
of global initiatives at the Carlson
Global Institute in the University
of Minnesota's Carlson School of
Management, meets regularly with
staff members in one-to-one settings to
recognize their successes and suggest
areas for improvement and growth. She
also strives to cultivate an environment
where employees feel empowered to

make decisions and to ask for what they
need to do their jobs.
"I'm here to make sure that people
can be successful," says D'Angelo, who
oversees a team of 17 employees dedicated
to the business school. "I believe in
leading from behind. What I can offer is
actively listening to employees, asking
good questions of them, and offering
observations that might be helpful to them
in developing their self-awareness [about
their performance]. I believe strongly that
other people's success is my success. I'm
only as good as those I work with."
Off-campus retreats are a great way
to give staff members time away from the
office to focus on team building, strategic
planning, and addressing challenges.
Praising employees for their efforts and
successes-particularly in a field where
responsibilities often extend beyond the
typical 9 a.m. to 5 p.m. work hours-
can reawaken their passion, sense of
ownership, and desire to innovate.
"It's very important to value the work
that people do and to recognize them as
much as possible," Csoman says. "People
appreciate knowing that their work matters
and that you care about their well-being."

3. Advocate for department needs.
SIOs are important advocates for their
departments. Kate Jennings, director of
international student services at Vancouver
Island University in Canada, has been able
to expand her team by making data-driven
requests for staffing and funds. Keeping
up with trends in international education
allows her to effectively communicate what
resources are needed for the long term.
One trend Jennings noticed, for
example, was an increasing need for mental
health services for international students in
Canada and the United States. By leveraging
the data and research on this issue, she
successfully advocated for the expansion of
the university's student counseling services
to include three full-time clinical counselors
trained in international competencies.
"I've been very fortunate that our
institutional leadership understands
[that] to receive and support and retain
international students, you need to invest
not only in the marketing and recruitment,
but also on the services and support side,"
Jennings says.
This investment does not just happen,
however. SIOs must support their office
needs and petition campus leadership

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M AY + J U N.2019 INTERNATIONAL EDUCATOR

57  


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International Educator - May/June 2019

Table of Contents for the Digital Edition of International Educator - May/June 2019

From the Desk of
In Brief
Global Spotlight: Iran
Quick Questions
Feature: Africa’s Education Evolution
Feature: Mental Health: At Home and Abroad
Feature: The Faces of International Education
Education Abroad
International Student Affairs
International Enrollment Management
International Education Leadership
Forum
Take 5
International Educator - May/June 2019 - Cover1
International Educator - May/June 2019 - Cover2
International Educator - May/June 2019 - 1
International Educator - May/June 2019 - 2
International Educator - May/June 2019 - 3
International Educator - May/June 2019 - 4
International Educator - May/June 2019 - 5
International Educator - May/June 2019 - 6
International Educator - May/June 2019 - 7
International Educator - May/June 2019 - From the Desk of
International Educator - May/June 2019 - In Brief
International Educator - May/June 2019 - 10
International Educator - May/June 2019 - 11
International Educator - May/June 2019 - 12
International Educator - May/June 2019 - 13
International Educator - May/June 2019 - 14
International Educator - May/June 2019 - Global Spotlight: Iran
International Educator - May/June 2019 - Quick Questions
International Educator - May/June 2019 - 17
International Educator - May/June 2019 - 18
International Educator - May/June 2019 - 19
International Educator - May/June 2019 - Feature: Africa’s Education Evolution
International Educator - May/June 2019 - 21
International Educator - May/June 2019 - 22
International Educator - May/June 2019 - 23
International Educator - May/June 2019 - 24
International Educator - May/June 2019 - 25
International Educator - May/June 2019 - 26
International Educator - May/June 2019 - 27
International Educator - May/June 2019 - 28
International Educator - May/June 2019 - 29
International Educator - May/June 2019 - 30
International Educator - May/June 2019 - 31
International Educator - May/June 2019 - 32
International Educator - May/June 2019 - 33
International Educator - May/June 2019 - 34
International Educator - May/June 2019 - 35
International Educator - May/June 2019 - Feature: Mental Health: At Home and Abroad
International Educator - May/June 2019 - 37
International Educator - May/June 2019 - 38
International Educator - May/June 2019 - 39
International Educator - May/June 2019 - 40
International Educator - May/June 2019 - 41
International Educator - May/June 2019 - 42
International Educator - May/June 2019 - 43
International Educator - May/June 2019 - 44
International Educator - May/June 2019 - Feature: The Faces of International Education
International Educator - May/June 2019 - 46
International Educator - May/June 2019 - 47
International Educator - May/June 2019 - 48
International Educator - May/June 2019 - 49
International Educator - May/June 2019 - Education Abroad
International Educator - May/June 2019 - 51
International Educator - May/June 2019 - International Student Affairs
International Educator - May/June 2019 - 53
International Educator - May/June 2019 - International Enrollment Management
International Educator - May/June 2019 - 55
International Educator - May/June 2019 - International Education Leadership
International Educator - May/June 2019 - 57
International Educator - May/June 2019 - 58
International Educator - May/June 2019 - 59
International Educator - May/June 2019 - Forum
International Educator - May/June 2019 - 61
International Educator - May/June 2019 - 62
International Educator - May/June 2019 - 63
International Educator - May/June 2019 - Take 5
International Educator - May/June 2019 - Cover3
International Educator - May/June 2019 - Cover4
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