International Educator - May/June 2019 - 58

for resources-and offering compelling
data and research often helps make a
successful case.
4. Understand institutional policies
and legal compliance issues.
It is critical for SIOs to cultivate strong
partnerships with their institution's
HR department and to collaborate
closely on policies concerning hiring,
grievances, union negotiations, and
other issues like family medical leave,
privacy, and retirement. All staff in
the international office should also be
kept up to date on relevant policies and
practices on campus.
"Having good relationships and
knowing the players in your HR division
is very important to be able to convey
concerns or needs that you see for your
international scholars and students," says
Regina George, director of immigration
and international admissions at the
University of South Alabama.
For U.S. institutions, it is also
important to stay current on immigration
regulations from the U.S. Department
of State, Department of Homeland
Security, and other governmental
and nongovernmental organizations
and groups. With this knowledge in
hand, SIOs may need to lead campus
discussions about updating university
policies to meet U.S. laws and procedures.
5. Keep learning.
As educators, SIOs should model
a commitment to lifelong learning.
Professional associations such as NAFSA
and the Association of International
58  

INTERNATIONAL EDUCATOR M AY + J U N.2019

Education Administrators (AIEA) offer
a variety of mentorship and training
programs designed to strengthen
management skills.
Jennings aims to give one or two
presentations on management topics
throughout the year, allowing her to
expand her knowledge in new areas as
she engages in research and outreach to
other professionals in preparation. Also
an advocate for continuing education,
Csoman found great value in forming a
reading group with other administrators
at Juniata College to study and discuss the
leadership-focused book Radical Candor.
"We [as managers] don't often have
the opportunity to talk about human
resources sorts of issues as an ongoing
topic, so that was really useful to have
those conversations," Csoman says.
Whether for the SIOs or their staff,
professional growth opportunities may
serve as an incentive to stay longer
at the institution. Even if budgets
are tight, managers can often find
creative ways to offer staff development
opportunities in areas such as crosscultural communication, leadership,
and conflict resolution. For example,
they could invite a faculty member or

6. Cultivate a positive office culture.
SIOs juggle many responsibilities, but it's
best to stay focused on the big picture.
Effective leaders outline their vision and
expectations to staff members and trust
them to carry out the work.
"There is simply too much going on
to be a team of one or a micromanager,"
Clevenger says. "Set up a culture of trust
and openness in discussing challenges
and/or mistakes. Your team must be
comfortable coming to you with not
only HR concerns, but also with the
international program's needs. Success is
bred from the trust your staff has in you.
You truly must learn how to communicate,
lead, and support your team in order to
ensure success." n
KAREN DOSS BOWMAN is a freelance
writer based in Bridgewater, Virginia.

NAFSA Resources
Senior International Officers: Essential Roles and Responsibilities: bit.ly/2GfHLSw
NAFSA International Education Professional Competencies, Human Resources
section: bit.ly/2Hs3dqc
Hiring Manager Questions: In Alignment with the NAFSA International Education
Professional Competencies: bit.ly/2W4jg1m

COURTESY CENTER FOR INTERNATIONAL EDUCATION, JUNIATA COLLEGE

At Juniata College,
streamlining
efforts saves the
international
office's staff time
and resources.

community leader with expertise in a
topic of interest to lead a brown bag
lunch session.
Jaishankar Raman, assistant provost
for international affairs at Valparaiso
University in Indiana and contributor to
NAFSA's Senior International Officers:
Essential Roles and Responsibilities, says
that limited funds prevent him from
taking his entire staff to NAFSA's annual
conference. But the regional meetings
and forums are more accessible and
affordable, and he tries to make sure his
directors attend at least one per year. He
also encourages them to volunteer within
NAFSA's leadership forums.
"For employees who are passionate
about [international education] that want
to [advance] in this field, you want to make
sure that they have the right tools to do
that," Raman says.


http://www.bit.ly/2GfHLSw http://www.bit.ly/2Hs3dqc http://www.bit.ly/2W4jg1m

International Educator - May/June 2019

Table of Contents for the Digital Edition of International Educator - May/June 2019

From the Desk of
In Brief
Global Spotlight: Iran
Quick Questions
Feature: Africa’s Education Evolution
Feature: Mental Health: At Home and Abroad
Feature: The Faces of International Education
Education Abroad
International Student Affairs
International Enrollment Management
International Education Leadership
Forum
Take 5
International Educator - May/June 2019 - Cover1
International Educator - May/June 2019 - Cover2
International Educator - May/June 2019 - 1
International Educator - May/June 2019 - 2
International Educator - May/June 2019 - 3
International Educator - May/June 2019 - 4
International Educator - May/June 2019 - 5
International Educator - May/June 2019 - 6
International Educator - May/June 2019 - 7
International Educator - May/June 2019 - From the Desk of
International Educator - May/June 2019 - In Brief
International Educator - May/June 2019 - 10
International Educator - May/June 2019 - 11
International Educator - May/June 2019 - 12
International Educator - May/June 2019 - 13
International Educator - May/June 2019 - 14
International Educator - May/June 2019 - Global Spotlight: Iran
International Educator - May/June 2019 - Quick Questions
International Educator - May/June 2019 - 17
International Educator - May/June 2019 - 18
International Educator - May/June 2019 - 19
International Educator - May/June 2019 - Feature: Africa’s Education Evolution
International Educator - May/June 2019 - 21
International Educator - May/June 2019 - 22
International Educator - May/June 2019 - 23
International Educator - May/June 2019 - 24
International Educator - May/June 2019 - 25
International Educator - May/June 2019 - 26
International Educator - May/June 2019 - 27
International Educator - May/June 2019 - 28
International Educator - May/June 2019 - 29
International Educator - May/June 2019 - 30
International Educator - May/June 2019 - 31
International Educator - May/June 2019 - 32
International Educator - May/June 2019 - 33
International Educator - May/June 2019 - 34
International Educator - May/June 2019 - 35
International Educator - May/June 2019 - Feature: Mental Health: At Home and Abroad
International Educator - May/June 2019 - 37
International Educator - May/June 2019 - 38
International Educator - May/June 2019 - 39
International Educator - May/June 2019 - 40
International Educator - May/June 2019 - 41
International Educator - May/June 2019 - 42
International Educator - May/June 2019 - 43
International Educator - May/June 2019 - 44
International Educator - May/June 2019 - Feature: The Faces of International Education
International Educator - May/June 2019 - 46
International Educator - May/June 2019 - 47
International Educator - May/June 2019 - 48
International Educator - May/June 2019 - 49
International Educator - May/June 2019 - Education Abroad
International Educator - May/June 2019 - 51
International Educator - May/June 2019 - International Student Affairs
International Educator - May/June 2019 - 53
International Educator - May/June 2019 - International Enrollment Management
International Educator - May/June 2019 - 55
International Educator - May/June 2019 - International Education Leadership
International Educator - May/June 2019 - 57
International Educator - May/June 2019 - 58
International Educator - May/June 2019 - 59
International Educator - May/June 2019 - Forum
International Educator - May/June 2019 - 61
International Educator - May/June 2019 - 62
International Educator - May/June 2019 - 63
International Educator - May/June 2019 - Take 5
International Educator - May/June 2019 - Cover3
International Educator - May/June 2019 - Cover4
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