Beauty Link - Volume 3, Issue 2 - (Page 53)

Q | feat ure | R The Rumor Mill Can Grind You Up W ally A dam chik, Pres i d en t o f FireStarte r Speak i n g a n d C o n s u l t i n g A re you familiar with the rumor mill at your school? You can kid yourself that there isn’t one but trust me. Your employees know about it… listen to it… take part in it. The path to the rumor mill begins with employee uncertainty and lack of information. Once the rumor mill kicks in, it can be challenging to shut it down because your statements and protestations are viewed as spin or damage control. The economic situation we face today is an ideal one for cranking up the rumor mill. Talk of the recession, cutbacks and layoffs are just the things to get the rumor mill grinding. Awhile back, while Bear Sterns executives went public to affirm that they did not have a liquidity crisis, the rumor mill said they did have a problem. Consequently, there was a run on the bank and a loss of market capitalization that eventually led to illiquidity. There is no doubt the situation was tight prior to the rumors, but the firm’s bankruptcy is as much a result of the rumor mill as it is unsound financial practices. And the rumor mill is not limited to large companies. It exists in every organization. Rumors can be spread by malicious malcontents or by innocent employees simply wondering out loud. In both cases, a lack of real information from leadership contributes to their start. Different scenarios may be involved. One of them could apply to you: NO. 1 – IT’S BUSINESS AS USUAL. Things are going well, but employees may not know this. If they do know it, it is because managers have made it a practice to give them a state-of-the-union update every few months or so. Even in times of uncertainty, this EVEN IN THE BEST OF TIMES, COMMUNICATION IS ONE OF THE MOST NEGLECTED DUTIES OF LEADERSHIP. information flow must continue. Management understands that their workers are entitled to know the status of the organization. And when people feel they’re being treated honestly and with respect, they’re more likely to stick around through the difficult period. If employees don’t know the school is doing well, it is because nobody has told them. This practice of withholding pertinent B E A U T YL I NK | P E R S E V E R E | 2 0 1 1 | 53

Table of Contents for the Digital Edition of Beauty Link - Volume 3, Issue 2

Beauty Link - volume 3, issue 2
Message From the AACS President and CEA Chair
The Workings of Washington
Confident Constituent: Contacting Your Legislator with Poise
CEA Annual Convention: Share Your Passion
Social Savvy Ways to Create Meaningful Conversations and Connections
Beauty Schools 101
The Spirit of Service Award
Overcoming Challenges: Stories of Inspiration
Voices From the Classroom
New Opportunity for Associate Members
NEW AACS Member Benefits: Health Insurance and Online Employee Training
Superstar Graduates
Nature’s Wrath: Schools’ Stories of Surviving the Unpredictable
The Multicultural Corner
Teaching Payoffs: ROI
The Rumor Mill Can Grind You Up
Beauty Changes Lives
Upcoming 2011-2012 Events
People & Places
New Products & Services
New School Members
Associate Member Profiles
Join AACS!
Index to Advertisers/

Beauty Link - Volume 3, Issue 2