Beauty Link - Volume 4, Issue 3 - (Page 51)

NOW WE’RE AN EDUCATION IN COMMUNICATION BY NICK GUSTAV Talking! W Learn More hen Jill Kohler opened her beauty school six years ago, she soon found that she was spending less time managing her business than refereeing disputes. Few of the instructors, staff members and students at Penrose Academy in Scottsdale, Ariz., knew how to communicate effectively, and the result was an environment in which tensions were high and satisfaction was low. Kohler had to fi nd a way to make her school run more smoothly, so she turned to Fierce Inc., a leadership and communications training company used by such industry leaders as Coca-Cola Co., Wal-Mart and Starbucks. Kohler attended a four-day Fierce Conversations workshop so she could teach the program to the approximately 150 students and 25 staff members she has at any given time, and the results show that it was time well spent. “The Fierce training is wonderful because it teaches you how to communicate, how to work with other people, how to confront challenging issues and ultimately how to make sure that you’re understood,” she said.  “I don’t have to deal with very many disputes anymore. My people deal with each other now. They know how to disagree. They have the tools to do it themselves, whereas the fi rst year of my business, everyone brought everything to me. It’s been a huge professional development tool and communications tool for my staff and students.” Penrose Academy isn’t the only beauty school benefiting from such training programs. Cindy Becher, who owns La’James International College, uses a similar program through the Pacific Institute. Her students attend one-hour classes twice a week for their entire 12-month education at La’James, and Becher said the program helps them in all aspects of life. CONTINUED ON PAGE 52 The online course ML122 - Difficult Interactions is now available on the AACS Online Training Center at Members call AACS at 800-831-1086 for your VIP Discount Code. Visit the following URL to learn more about this course: BE AUT YLIN K | S URVIV A L | 20 1 2 | 51

Table of Contents for the Digital Edition of Beauty Link - Volume 4, Issue 3

Message From the AACS President and CEA Chair
Workings Of Washington
Network, Innovate, Grow: AACS Annual Convention & Expo 2012
Attending a Convention: 10 Tips for Success
Superstar Graduates
A Teacher’s Safari: Managing the Zoo of Personalities
Sticking it Out: 10 Threats That Keep Students from Surviving and Thriving in the Real World
Step-by-Step NEW!
Data Disaster: Protecting Sensitive and Important Records
Mixing Generations in the Classroom: Can They Coexist?
Beauty Changes Lives
Every Vote Counts: Encouraging and Emphasizing the Importance of their Vote
Hip-Hop Haircuts: Curtis Smith Sets Trends
AACS Listserve Q & A
Now We’re Talking: An Education in Communication
Multicultural Corner
Health & Wellness for Educators: Tips for Being Healthy
A Student’s Perspective NEW!
And Then There’s Compliance
Remembering Two Beauty Legends
Beauty Before Boarding: Airport Salons Take Flight
Voices From the Classroom
CEA Annual Convention Photo Spread
Quiz Time: How Well Do You Know Your Association?
Associate Member Profiles: Makeup/Cosmetics
People & Places
New Products & Services
New School Members
Upcoming 2012-2013 Events
Index to Advertisers

Beauty Link - Volume 4, Issue 3