The Police Chief - November 2010 - (Page 72)

T E C H N O L O G Y T A L K Intelligent Policing: How the Colorado State Patrol Fights Crime and Boosts Public Safety By Lieutenant Colonel M. Anthony Padilla, Commander, Regional One, Colorado State Patrol; and Chair, IACP Law Enforcement Stops and Safety Subcommittee his column outlines a blueprint from the Colorado State Patrol (CSP) that led to the successful implementation of an impactful intelligence-led policing effort at a manageable cost. The CSP enjoyed substantial improvements to key traffic-safety and crime metrics with innovative integration of people, best practices in data management, and creative use of widely available software. The approach can be emulated by other agencies. challenges most acutely. The IT unit conducted an inventory of databases that were in use and identified numerous uncoordinated silos (that is, teams, databases, and various legacy systems) that had developed over many years. Beginning with an enterprise architecture approach and methodology, the IT unit began searching for a solution that would fit the needs of the patrol. The requirements for a technology solution included the following: • 24/7 connectivity to meet the geographic challenges of the state of Colorado; • a solution that would integrate multiple technology silos into a single system; • ideally, a solution that would use existing software licenses; • support for existing business processes versus retrofitting processes to meet the new technology platform requirements; • a system with ease of learning for training a large workforce; • integration with computer-aided dispatch (CAD); • conformance with National Information Exchange Model and other standards; and • ability to operate the same in the car (mobile) and at the workstation (in the office). Seamless transition to the new system was expected, and all of this is dependent on realtime data. • portal capabilities, enabling the patrol to communicate among regions, districts, and troops, and to share information with external business partners; • enterprise search capabilities to locate data across multiple systems (even old databases); T Managing by the Numbers The CSP created a business intelligence unit to work side by side with the IT staff on the software product. The business intelligence unit received training from Adventos as “super users” of the system, where they learned to build electronic forms, create and customize reports, extend portals, and manage the security rights of users, thus allowing IT staff to focus on IT projects and priorities. The software product SharePoint made it possible to create dynamic management dashboards, which provide members with real-time activity as data are entered into the program by end users. The process eliminated duplication of effort because local staff no longer needed to enter the data into a records management system. A Blueprint: CSP’s Approach to Crime and Traffic Safety For the last 10 years, the CSP has been working hard to emphasize the integration of people, strategic planning methods, data collection, and analysis with the right technology platform to boost public safety results. The CSP strategic planning model requires that district, branch, and troop commanders report activity on a quarterly basis. It also identifies targeted roads (safety zones) where enforcement and visibility efforts are given special emphasis. Each business unit at the CSP prepares a strategic action plan to achieve a “6-4-2” strategy, explained as follows: • Reduce the number of fatal and injury crashes on targeted roadways investigated by the CSP by at least 6 percent. • Reduce the number of driving under the influence–related fatal and injury crashes on targeted roadways investigated by the CSP by at least 4 percent. • Reduce the number of fatal and injury crashes investigated by the CSP by at least 2 percent. A strategic planning process where information sharing, accountability, and focus are made possible drives the level of success and results that the CSP has experienced over the past 10 years. The CSP information technology (IT) unit, regularly tasked with providing data reports for business units of the patrol, recognized the The Alternatives Considered, and the Clear Winner The Data Management Side of the Story Alternatives considered included building a custom solution from the ground up; upgrading the existing records management system; and buying a few select point solutions for specific areas, such as crash reporting. The alternatives were deemed too complex, too costly, or too inadequate for the long term. The CSP IT unit recommended Microsoft SharePoint, a collaboration, file-sharing, and web-publishing platform, to best meet the various data and business challenges of the patrol over the long term. The software product was known to be a powerful and ever-present solution, and the patrol already had experience and licenses with the manufacturer. The product has uniquely attractive functionality, such as • collaboration capabilities for internal and external stakeholders; challenges on the horizon As CSP users become more familiar with the software product’s capabilities, the potential for greater gains comes into view more vividly. CSP leadership learned that there must be an emphasis on governance as the wish list from patrol members grows as the program’s development evolves. The business intelligence unit, with strong commitment from the chief of police and CSP leadership, is available to ensure proper governance. The IT unit, with an enterprise-wide view of the technology, provides change management control and enterprise architecture guidance. 72 THE POLICE CHIEF/NOVEMBER 2010

Table of Contents for the Digital Edition of The Police Chief - November 2010

The Police Chief - November 2010
President’s Message: The Year Ahead
Legislative Alert: Congress Passes Continuing Resolution to Sustain Federal Government
IACP Foundation: Law Enforcement Leaders Learn, with a Corporate Twist
Chief’s Counsel: Legal Training and Concerns for Conducted Energy Weapons
Advances & Applications
The Florida Criminal Justice Executive Institute: A Bellwether for Leadership Training in Florida
Training for Face-to-Face Encounters
Beyond Survival toward Officer Wellness (BeSTOW): Targeting Law Enforcement Training
New Members
Product Update
Transforming a Police Agency by Connecting Training, Performance, and Assessment to Promotion
The Field Training Experience: Perspectives of Field Training Officers and Trainees
Tips for Training with a Firearms Simulator
Survey: The Status of Field Training
Nine-Week Army Program Provides Civilian Police Force Training
Educational Programs for Fusion Center Directors
Training and Tools to Serve the Line Officer
Technology Talk
Index to Advertisers
Highway Safety Initiatives

The Police Chief - November 2010