Electronic Retailer - May 2011 - 6

Fulfillment Leader
Visit www.MoultonLogistics.com/demo for a free demo and learn why the biggest names in DRTV have chosen Moulton.

DRTV

The

TABLE OF CONTENTS
U.S. Census results are offering unique views into the growing U.S. Hispanic market.

44
R RTV Specialists Direct-to-consumer and Retail Fulfillment

COLUMNS
8 Your Association, Your Bottom Line Moxie Awards Honor the Industry’s Best By Julie Coons FTC Forum Notations on Affiliations By Lesley Fair Guest Viewpoint Government, Industry and the People... Working Tirelessly Together – to Shoot Themselves in the Foot! By Neil Gordon Guest Viewpoint Protecting Your Brand – Logistics Behind the Buy Button By Clyde Mount Guest Viewpoint A New “Perspectiva” By Marcelino Miyares, Jr. Rick Petry Be the Voice of Reason By Rick Petry

CHANNEL CROSSING
54 DRTV As Seen On… Retail Shelves By Peter Koeppel Teleservices Optimize Sales by Harmonizing Online and Offline Efforts By Scott Richards Legal Legal Measures for Online Brand Protection By Gregory Sater

Bi-coastal Locatio Bi coastal Locati ns t tions

Contact Center Contact Center

56

14

Real time DRTV Real-time Analytics

32

58

42
DRTV Software Suite Developed In-house by Moulton

52

66

888-765-Moulton www.moultonlogistics.com
Celebrating 40 years of integrity and service. Proud to be the first in the direct response marketing industry for real-time DRTV analytics and total transparency.

56

electronicretailermag.com
©2011 Electronic Retailing Association. All rights reserved. Published by Naylor, LLC. No part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including by photocopy, recording or information storage and retrieval system, without permission in writing from the publisher. Reprints of articles are available. Visit www.naylor.com, click on “Client Support” and select “Article Reprint.”

525237_moulton.indd 1

6

electronicRETAILER | May 2011

4/20/11 11:15:30 AM



Electronic Retailer - May 2011

Table of Contents for the Digital Edition of Electronic Retailer - May 2011

Electronic Retailer - May 2011
Contents
Calendar of Events
Your Association, Your Bottom Line
Industry Reports
FTC Forum
eMarketer Research
IMS Retail Rankings
Jordan Whitney’s Top Categories
Lockard & Wechsler’s Clearance & Price Index
Legislative Primer for the ERA 2011 Government Affairs Fly-In
Guest Viewpoint: Government, Industry and the People... Working Tirelessly Together – to Shoot Themselves in the Foot!
The Motive Behind Motivational
Guest Viewpoint: Protecting Your Brand – Logistics Behind the Buy Button
Penetrating the U.S. Hispanic Market
Guest Viewpoint: A New “Perspectiva”
DRTV
Teleservices
Legal
Member Spotlight
Advertiser Spotlight
Bulletin Board
Advertiser Index
Classified Directory
Electronic Retailer - May 2011 - Electronic Retailer - May 2011
Electronic Retailer - May 2011 - Cover2
Electronic Retailer - May 2011 - 3
Electronic Retailer - May 2011 - Contents
Electronic Retailer - May 2011 - 5
Electronic Retailer - May 2011 - 6
Electronic Retailer - May 2011 - Calendar of Events
Electronic Retailer - May 2011 - Your Association, Your Bottom Line
Electronic Retailer - May 2011 - 9
Electronic Retailer - May 2011 - Industry Reports
Electronic Retailer - May 2011 - 11
Electronic Retailer - May 2011 - 12
Electronic Retailer - May 2011 - 13
Electronic Retailer - May 2011 - FTC Forum
Electronic Retailer - May 2011 - 15
Electronic Retailer - May 2011 - eMarketer Research
Electronic Retailer - May 2011 - 17
Electronic Retailer - May 2011 - 18
Electronic Retailer - May 2011 - 19
Electronic Retailer - May 2011 - IMS Retail Rankings
Electronic Retailer - May 2011 - 21
Electronic Retailer - May 2011 - 22
Electronic Retailer - May 2011 - 23
Electronic Retailer - May 2011 - Jordan Whitney’s Top Categories
Electronic Retailer - May 2011 - 25
Electronic Retailer - May 2011 - Lockard & Wechsler’s Clearance & Price Index
Electronic Retailer - May 2011 - 27
Electronic Retailer - May 2011 - Legislative Primer for the ERA 2011 Government Affairs Fly-In
Electronic Retailer - May 2011 - 29
Electronic Retailer - May 2011 - 30
Electronic Retailer - May 2011 - 31
Electronic Retailer - May 2011 - Guest Viewpoint: Government, Industry and the People... Working Tirelessly Together – to Shoot Themselves in the Foot!
Electronic Retailer - May 2011 - 33
Electronic Retailer - May 2011 - The Motive Behind Motivational
Electronic Retailer - May 2011 - 35
Electronic Retailer - May 2011 - 36
Electronic Retailer - May 2011 - 37
Electronic Retailer - May 2011 - 38
Electronic Retailer - May 2011 - 39
Electronic Retailer - May 2011 - 40
Electronic Retailer - May 2011 - 41
Electronic Retailer - May 2011 - Guest Viewpoint: Protecting Your Brand – Logistics Behind the Buy Button
Electronic Retailer - May 2011 - 43
Electronic Retailer - May 2011 - Penetrating the U.S. Hispanic Market
Electronic Retailer - May 2011 - 45
Electronic Retailer - May 2011 - 46
Electronic Retailer - May 2011 - 47
Electronic Retailer - May 2011 - 48
Electronic Retailer - May 2011 - 49
Electronic Retailer - May 2011 - 50
Electronic Retailer - May 2011 - 51
Electronic Retailer - May 2011 - Guest Viewpoint: A New “Perspectiva”
Electronic Retailer - May 2011 - 53
Electronic Retailer - May 2011 - DRTV
Electronic Retailer - May 2011 - 55
Electronic Retailer - May 2011 - Teleservices
Electronic Retailer - May 2011 - 57
Electronic Retailer - May 2011 - Legal
Electronic Retailer - May 2011 - 59
Electronic Retailer - May 2011 - Member Spotlight
Electronic Retailer - May 2011 - 61
Electronic Retailer - May 2011 - Bulletin Board
Electronic Retailer - May 2011 - Advertiser Index
Electronic Retailer - May 2011 - Classified Directory
Electronic Retailer - May 2011 - 65
Electronic Retailer - May 2011 - 66
Electronic Retailer - May 2011 - Cover3
Electronic Retailer - May 2011 - Cover4
https://www.nxtbookmedia.com