Electronic Retailer - May 2012 - 11

RoundTrip from Dial800 Unifies Call Center Data
LOS ANGELES, California – Dial800 announced it has released RoundTrip, the latest innovation in its marketing optimization tool suite. RoundTrip allows marketers and agencies to get accurate and uniform data from multiple call centers at the switch level. With the ability to compare call centers on a level playing field, reported the way each user wants to see it, marketers and their agencies can now make informed decisions that will help increase close rates and sales. “There’s been a missing link in the industry: How do you compare call centers effectively and easily so that you can send your traffic to the best performers?” remarked Scott Richards, Dial800 CEO. “RoundTrip allows advertisers to focus on analysis versus wasting time managing multiple reports and relationships.” RoundTrip works in tandem with Dia l800’s ca ll routing platform, AccuRoute, which allows marketers to send calls to multiple call centers. This creates several key advantages, including the ability to leverage both large as well as boutique call centers without fear of calls being dropped. It also enables marketers to compare the ability of a given center to close sales and deliver a superior average order value.

Lamoureux, operations manager at Meritus, upheld the company’s clientfirst mentality when the company faced unprecedented growth in 2011. He identified areas of concern in the current processes and implemented a streamlined and automated client application submission process. He also was instrumental in improving ser vice metrics, call quality and training. The changes resulted in greater efficiency across all departments, which led to increases in

revenue, new hires and advanced training programs. The Stevie Awards for Sales & Customer Service are the world’s top sales awards, contact center awards, and customer service awards. More than 1,000 entries from organizations of all sizes and in virtually every industry were submitted to this year’s competition, an increase of almost 30 percent over 2011. Finalists were determined by the average scores of 93 professionals worldwide, acting as preliminary judges.

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Meritus Wins Stevie Award for Customer Service Manager
SANTA ANA, California – Meritus Payment Solutions’ Scott Lamoureux was presented with a Bronze Stevie Award in t he Customer Ser v ice Manager of the Year category in the sixth annual Stevie Awards for Sales & Customer Service.

multichannel world, buyers choose where to conduct business. At Fosdick Fulfillment, we quickly fulfill orders across all channels with our true bi-coastal advantage. You'll have access to customizable reports with timely information to help manage your inventory with the utmost efficiency. Discover why, for half a century, marketers have relied on Fosdick to deliver exceptional service at the most competitive prices.

To learn more contact George Fanolis at 800-759-5558 or george@fosdickcorp.com. Vist our website at fosdickfulfillment.com. Meet us at Response Expo May 15-17.

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May 2012 | electronicRETAILER

3/14/12 1:10:42 PM

Electronic Retailer - May 2012

Table of Contents for the Digital Edition of Electronic Retailer - May 2012