Electronic Retailer - September 2012 - (Page cover1)

Delivering Happiness Zappos.com Speaker of the House Jamie Naughton will talk about the importance of company culture on building a brand at the 2012 ERA D2C Convention’s Keynote Presentation. Page 36 + All Aboard the D2C Train Page 30 What Retailers Really Want Page 42 The Customer is Always Right Page 48

Table of Contents for the Digital Edition of Electronic Retailer - September 2012

Calendar of Events
Your Association, Your Bottom Line
Industry Reports
FTC Forum
eMarketer Research
IMS Retail Rankings
Jordan Whitney’s Top Categories
Letter from the Chairman
From the Executive’s Desk
All Aboard the D2C Train
Delivering Happiness
What Retailers Really Want
The Customer is Always Right
nuvoH2O Brings Home a Healthier, Cleaner Water Solution via DR
Guest Viewpoint
DRTV
Payment Processing
Legal
Advertiser Spotlight
Bulletin Board
Advertiser Index
Classifieds
Rick Petry

Electronic Retailer - September 2012

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