Electronic Retailer - September 2012 - 6

TABLE OF CONTENTS

DO YOU RECOGNIZE YOUR CUSTOMERS?
WHO THEY ARE? WHEN THEY PURCHASE, AND WHY? OUR DATABASE OF OVER 132 MILLION HOUSEHOLDS CAN PROVIDE THAT INSIGHT. LET DATA DRIVE YOUR

When it comes to t figuring out what retailers are looking for in a DR product to sell, it comes down to one important aspect: a track record of success.

42

COLUMNS
8 Your Association, Your Bottom Line
Welcoming New Leadership

CHANNEL CROSSING
61 DRTV
Use This Secret to Adapt to a Challenging DRTV Media Year

By Julie Coons 19 FTC Forum
Be Vigilant About Managing Online Buzz

By Peter Koeppel 62 Payment Processing
Electronic Retailing Can Benefit from Gift and Loyalty Cards Programs

By Lesley Fair 26 Letter from the Chairman
Returning to Our Roots

By Curtis Kleinman 64 Legal
A Legal Checklist for D2C Advertising

CONTACT CENTER SUCCESS:
Intelligently route calls to specialized representatives Update scripts in real time Upsell or cross-sell products and services

By Harry Hill 29 From the Executive’s Desk
Scaling the New Digital World?

By Dick Wechsler 57 Guest Viewpoint
Why Developing an Effective Online Response Strategy is Essential for Success

By Gregory J. Sater and Jeffrey D. Knowles

By Yvonne Anderson 70 Rick Petry
The Weak in Review

Call today for your FREE Data Analysis
Contact Steve Boyazis

By Rick Petry

330-670-4777

steve.boyazis@infocision.com

Whether you know it or not, every action you take affects the customer’s perception of your brand, which can translate directly into added or lost revenue opportunities.

48

Your strategic direct marketing partner.
Couple data analytics with our contact center, mail and interactive solutions for a higher ROI.

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Electronic Retailer - September 2012

Table of Contents for the Digital Edition of Electronic Retailer - September 2012

Calendar of Events
Your Association, Your Bottom Line
Industry Reports
FTC Forum
eMarketer Research
IMS Retail Rankings
Jordan Whitney’s Top Categories
Letter from the Chairman
From the Executive’s Desk
All Aboard the D2C Train
Delivering Happiness
What Retailers Really Want
The Customer is Always Right
nuvoH2O Brings Home a Healthier, Cleaner Water Solution via DR
Guest Viewpoint
DRTV
Payment Processing
Legal
Advertiser Spotlight
Bulletin Board
Advertiser Index
Classifieds
Rick Petry
Electronic Retailer - September 2012 - cover1
Electronic Retailer - September 2012 - cover2
Electronic Retailer - September 2012 - 3
Electronic Retailer - September 2012 - 4
Electronic Retailer - September 2012 - 5
Electronic Retailer - September 2012 - 6
Electronic Retailer - September 2012 - Calendar of Events
Electronic Retailer - September 2012 - Your Association, Your Bottom Line
Electronic Retailer - September 2012 - 9
Electronic Retailer - September 2012 - Industry Reports
Electronic Retailer - September 2012 - 11
Electronic Retailer - September 2012 - 12
Electronic Retailer - September 2012 - 13
Electronic Retailer - September 2012 - 14
Electronic Retailer - September 2012 - 15
Electronic Retailer - September 2012 - 16
Electronic Retailer - September 2012 - 17
Electronic Retailer - September 2012 - 18
Electronic Retailer - September 2012 - FTC Forum
Electronic Retailer - September 2012 - eMarketer Research
Electronic Retailer - September 2012 - 21
Electronic Retailer - September 2012 - IMS Retail Rankings
Electronic Retailer - September 2012 - 23
Electronic Retailer - September 2012 - Jordan Whitney’s Top Categories
Electronic Retailer - September 2012 - 25
Electronic Retailer - September 2012 - Letter from the Chairman
Electronic Retailer - September 2012 - 27
Electronic Retailer - September 2012 - 28
Electronic Retailer - September 2012 - From the Executive’s Desk
Electronic Retailer - September 2012 - All Aboard the D2C Train
Electronic Retailer - September 2012 - 31
Electronic Retailer - September 2012 - 32
Electronic Retailer - September 2012 - 33
Electronic Retailer - September 2012 - 34
Electronic Retailer - September 2012 - 35
Electronic Retailer - September 2012 - Delivering Happiness
Electronic Retailer - September 2012 - 37
Electronic Retailer - September 2012 - 38
Electronic Retailer - September 2012 - 39
Electronic Retailer - September 2012 - 40
Electronic Retailer - September 2012 - 41
Electronic Retailer - September 2012 - What Retailers Really Want
Electronic Retailer - September 2012 - 43
Electronic Retailer - September 2012 - 44
Electronic Retailer - September 2012 - 45
Electronic Retailer - September 2012 - 46
Electronic Retailer - September 2012 - 47
Electronic Retailer - September 2012 - The Customer is Always Right
Electronic Retailer - September 2012 - 49
Electronic Retailer - September 2012 - 50
Electronic Retailer - September 2012 - 51
Electronic Retailer - September 2012 - 52
Electronic Retailer - September 2012 - nuvoH2O Brings Home a Healthier, Cleaner Water Solution via DR
Electronic Retailer - September 2012 - 54
Electronic Retailer - September 2012 - 55
Electronic Retailer - September 2012 - 56
Electronic Retailer - September 2012 - Guest Viewpoint
Electronic Retailer - September 2012 - 58
Electronic Retailer - September 2012 - 59
Electronic Retailer - September 2012 - 60
Electronic Retailer - September 2012 - DRTV
Electronic Retailer - September 2012 - Payment Processing
Electronic Retailer - September 2012 - 63
Electronic Retailer - September 2012 - Legal
Electronic Retailer - September 2012 - 65
Electronic Retailer - September 2012 - Advertiser Spotlight
Electronic Retailer - September 2012 - Advertiser Index
Electronic Retailer - September 2012 - Classifieds
Electronic Retailer - September 2012 - 69
Electronic Retailer - September 2012 - Rick Petry
Electronic Retailer - September 2012 - cover3
Electronic Retailer - September 2012 - cover4
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