Car Wash - Summer 2012 - (Page 10)

ME E T THE BOAR D ICA Vice President Hank Richard shares his enthusiasm about the future of the car wash industry. I BELIEVE WE are taking an evolutionary step in an evolving industry. Customers, retail operators, service providers and manufacturers are changing constantly within the marketplace. National Carwash Solutions commits to being an advocate for the retail operator and keep them washing cars. We have been very fortunate to develop a strong partnership with many of our customers. These customers have experienced uncharacteristic growth over the last three or four years, and we are excited to be a part of that. Thirteen years ago we started out as a typical distributor with one service truck, one salesman and product stored in my garage. Today we are servicing customers in 14 states and have more than 80 employees. Our staff is comprised of experts from various manufacturers inside and outside of the car wash universe. We believe in operational and service expertise. OUR COMPANY IS fueled by our strong values statement that embraces our customer focus and job integrity, as well as celebrates our personal and professional accomplishments. Our value statement reads: Be Ethical: Always do the right things. Be Excellent: Exceed expectations. Be Committed: Do whatever it takes with a sense of urgency. Be Innovative: There is always a better way. Find it, prove it and pass it on to our customers. Have Fun: Always! THE MOST INTERESTING trend in car washing is the adaptation of technologies from other industries into ours. It has been a slow evolution, but I believe it provides us with unlimited opportunities to be growth-minded in our business. Access to information allows operators to exceed their customer’s expectations every day — it is up to us to keep pace with the demand for knowledge and allow us to look at our businesses in a new way. WE ARE AT a pivotal point in our industry. Those business leaders who embrace change and look for innovation will become the dominant players in our industry, while unfortunately, those that cling to the status quo will become the corner gas station of our industry, a nice quaint piece of nostalgia that eventually becomes a flower shop. I’m thankful to be a member of the ICA Board of Directors. It’s a pleasure to work with such a committed and thoughtful group of people who are focused on creating a better, more profitable business environment for our entire industry! BEFORE THE CAR wash industry, I was a managing partner of a consulting firm in Pittsburgh. I worked with multi-site petroleum operators and distributors to develop strategic plans, growth strategies and ultimately exit strategies. We gave these entrepreneurs the opportunity to assemble a team of experts to help them develop, implement and capitalize on their dreams and concepts. THE BEST DEAL I ever closed was when I convinced that really smart and pretty girl in my economics class to grab an ice cream cone and walk around Kent State’s campus. I’ve been married to Tina now for 27 years, and we have been blessed with four wonderful daughters. They keep us very active as they play soccer, lacrosse and piano and are very involved in the Girl Scouts and various school activities. I’ve been fortunate enough to coach many of my daughter’s teams over the last 10 years and share in their ups and downs of sports and growing up. I continue to play soccer in a men’s over-40 league (which entails more running than I ever remember). I also enjoy playing a round of golf or two when the time permits. Our family stays active kayaking, bike riding and hiking. We are also involved in our community and church. ICA Vice President Hank Richard with wife, Tina, and his four daughters. INTERNATIONAL CARWASH ASSOCIATION 2012 BOARD OF DIRECTORS Jerry Miller, President Mark Curtis, Treasurer ent nt n Pam Piro, Vice President esident Hank Richard, Vice President id ident John Pierce, Past President Bruce Arnett, Jr. Richard Belanger Charnann Cox Warre Davis Warren Dav r Warren Gary Dennis ry e Gary Dennis Richard Enn h Richard Enn Enning Brian G ea o rian Gleason Brian Gleaso Marcus Gre cus re Marcus Greene Maria a Kelly Maria O’Neill Fred O’Neill Wa Stephen Wade 10 | CAR WASH MAGAZINE | SUMMER 2012

Table of Contents for the Digital Edition of Car Wash - Summer 2012

From the CEO
Meet the Board
By the Numbers
Overheard Online
The Car Wash Store Design
Future of Auto Design Takes Shape
The Rise of Magic Hands Carwash
Lessons Learned
Loyal Customers are Looking for You
Latest Car Wash Equipment Sales Report Released
A Passion for Clean Cars
Five Steps to Branding Success… Don’t Stumble at the End!
Why an Exit Plan will Help with Your Business Gr owth
Ask Champ
Focus on the Member
Advertiser Index
What’s Next in CAR WASH Magazine?

Car Wash - Summer 2012