The Edge - Q1 2010 - (Page Cover1)

2010 – FIRST QUARTER T H E The quarterly publication of the Northeast Spa & Pool Association $16 CUSTOMER LOYALTY Prospering in an E-Commerce Era Effective Ways to Cut Business Costs Selling Spas How to Deliver Service Gold Engineered Fill Prevents Future Settling Problems

Table of Contents for the Digital Edition of The Edge - Q1 2010

The Edge - Q1 2010
The President’s Message
Customer Loyalty
Heat Pumps Do Work. Even in the Northeast.
29 Ways to Save Costs Without Cutting Staff
How to Survive E-Commerce Competition
Uncontrolled Fill Could Leave You With Big Pool Problems
Project Focus
Your Greatest Tool for Business Success: Making the Numbers Work for You
Service Gold: Growing the Business by Keeping Customer as Key Focus
Hot Tub’s Triple Play: Build Health, De-Stress and Reconnect
I-CODES 2010
What You Need to Know About the NEC 2008 Code
Mechanic’s and Construction Liens
Selling Safety in and Around Pools & Spas
Index to Advertisers

The Edge - Q1 2010