The Edge - Q1 2010 - (Page Cover1)

2010 – FIRST QUARTER www.nespapool.org T H E The quarterly publication of the Northeast Spa & Pool Association $16 CUSTOMER LOYALTY Prospering in an E-Commerce Era Effective Ways to Cut Business Costs Selling Spas How to Deliver Service Gold Engineered Fill Prevents Future Settling Problems http://www.nespapool.org

Table of Contents for the Digital Edition of The Edge - Q1 2010

The Edge - Q1 2010
Contents
The President’s Message
Customer Loyalty
Heat Pumps Do Work. Even in the Northeast.
29 Ways to Save Costs Without Cutting Staff
How to Survive E-Commerce Competition
Uncontrolled Fill Could Leave You With Big Pool Problems
Project Focus
Your Greatest Tool for Business Success: Making the Numbers Work for You
Service Gold: Growing the Business by Keeping Customer as Key Focus
Hot Tub’s Triple Play: Build Health, De-Stress and Reconnect
I-CODES 2010
What You Need to Know About the NEC 2008 Code
Mechanic’s and Construction Liens
Selling Safety in and Around Pools & Spas
Index to Advertisers

The Edge - Q1 2010

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