The Edge - Q1 2011 - (Page Cover1)

2011 – FIRST QUARTER T H E The quarterly publication of the Northeast Spa & Pool Association $16 TURNING GREEN to GOLD NESPA Works with CPSC to Train Industry on VGB Law Keeping Customer Service Front and Center Selling Smarter in 2011 Independent Contractor or Employee?

Table of Contents for the Digital Edition of The Edge - Q1 2011

The Edge - Q1 2011
The President’s Message
How I Benefitted from My Years at NESPA
NESPA Educates Region on State Specific Pool Safety Requirements of VGB Law
A Green Revolution. Are You on Board?
Understanding Swimming Pool Energy Use and Savings
The Impact of Energy Costs and Codes on Pool Construction
Going Green? Don’t Forget to Cover the Pool
Careful Customer Care = Long-Term Success
Employee or Independent Contractor?
Project Focus
The 7 Deadly Selling Sins
Robots Rule
Keep More of Your Income and Pay Less in Taxes
Own Your Market – Yes, Actually, You Can
11 Ways to Create a Can-Do Workforce and Dazzle the Customer!
The Media Conundrum
Index of Advertisers

The Edge - Q1 2011