The Edge - Q1 2013 - (Page cover1)

2013 – FIRST QUARTER T H E $16 The quarterly publication of the Northeast Spa & Pool Association BUILDING PROFITS IN 2013 Inside Hurricane Sandy Task Force NESPA’s ‘Best in Competition’ Pool Delivering Gold Medal Service Is Your Service Truck Really Safe? Start Your Own Pump Repair Business Create A Backyard Amusement Park

Table of Contents for the Digital Edition of The Edge - Q1 2013

The President’s Message
NESPA Creates Hurricane Sandy Task Force
Fix Your ‘Ready, Fire, Aim’ Marketing
Why is the Pool Guy Down the Street More Profitable Than I Am?
Cost Cutting Techniques That Increase Profits
How to Keep a Service Customer for 25 Years
Project Fo cus
Th ere Are Profi ts in Pump-Motor Repairs
Powerful New Advanced Oxidation Processes for Residential Pools
Is My Service Truck Safe?
The Backyard Water Park
Insurance Losses: What’s Your Exposure
Stop Employee Th eft at Your Pool and Spa Company
Index of Advertisers

The Edge - Q1 2013