The Edge - Q2 2011 - (Page Cover1)

2011 – SECOND QUARTER T H E The quarterly publication of the Northeast Spa & Pool Association $16 NESPA President Discusses VGB Training IMPACT AT RETAIL DELIVERING Smart Tips to Boost Profits Demand the Right Tools from Vendors Water Chemistry Basics Service Excellence THE EDGE 1

Table of Contents for the Digital Edition of The Edge - Q2 2011

The Edge - Q2 2011
The President’s Message
Letters to the Editor
Delivering Retail IMPACT
Are Your Suppliers Giving You the Tools You Need to Succeed?
Smart Tips to Boost Profi ts Today’s pool and spa professionals know how to survive a tough economic climate.
Project Focus
Succession Planning for Your Pool and Spa Business
Service Excellence Done Right Pools & Spas knows the secret.
Water Testing – Back to Basics
Promoting Your Business with Email
Index of Advertisers

The Edge - Q2 2011