PRSM 2012 Best Practices - (Page 103)

rEduCEd dAShBOArd TiME AT SuPPLy hOuSES AUTHOR ted Angelo, executive Vice President COMPANY grunau company, a wholly-owned subsidiary of APi group chAllenge: Time spent on material handling is one of the major wastes in the industry. Companies are always looking for ways to improve and streamline their processes. While working with a local material supplier on improving the process of receiving their material at jobsites, it was discovered that the amount of time spent waiting for material at supply houses could be reduced. best PrActice: A local vendor supplied reports of order time, and the company used the GPS systems on company trucks to identify time spent at supply houses so a baseline could be established regarding the company’s status and what improvements were later made. Starting in January 2009, workers were taught to improve communication between employees and the supply houses as well as improve the daily task planning process. By using a set of standard questions given to all employees on business cards, employees should identify what material they need before the job starts. Employees were also asked to call ahead for all orders so the supply house could check stock and compile the order. • Checking stock reduces the chance of arriving at a supply house only to realize the item is a special order only or the supplier had just run out of the item. • Calling ahead allows the supply house time to compile the order beforehand, reducing the amount of time workers need to wait for material. results: By calling ahead, the supply houses obtain improvements in their counter times and have more time to check order accuracy before employees arrive for pick up. The improvements with employees’ task planning and communication has cut the amount of time spent at supply houses in half. A goal has now been set of three to five minutes to collect materials at supply houses, and employees have proven this is achievable since 50 percent of the visits are five minutes or less currently. VeriFicAtion oF eFFiciency & sAVings cAPtured: A reduction in “wait time waste” has been measured, and a cost savings of $12,000 has been realized in the first six months since the process began. This results in cost savings are passed on to retail customers because of the decrease in labor time. The end result is a reduced charge to the customer. 2008 Average vendor visit time: Before process improvement • Vendor 1 = 23.23 Minutes • Vendor 2 = 23.11 Minutes • Vendor 3 = 23.00 Minutes 2010 Average vendor visit time: After process improvement • Vendor 1 = 11.97 Minutes • Vendor 2 = 17.61 Minutes • Vendor 3 = 16.00 Minutes 2012 Best Practices | 103

Table of Contents for the Digital Edition of PRSM 2012 Best Practices

Conducting Multi-Site Paving Improvements to Ensure Continuity
Conducting Multi-Site Paving Improvements to Ensure Continuity
Exterior Rebranding
Exterior Rebranding
Getting the Most Value Out of Roof Management
Getting the Most Value Out of Roof Management
Pervious Concrete Pavement Solves Drainage Challenge
Pervious Concrete Pavement Solves Drainage Challenge
Pervious Pavement: Concrete Solutions to Driveway Stormwater Drainage and Sustainability Problems
Pervious Pavement: Concrete Solutions to Driveway Stormwater Drainage and Sustainability Problems
Applying Bipolar Ionization to Improve Indoor Air Quality and Save Energy
Determining Responsibility for Ceiling Leaks
HVAC Maintenance and Repairs Quote Review
Managing HVAC Energy Usage Without Installing an Energy Management System
Solving HVAC Issues on Landlord Operated Systems
Creating a Standardized Cleaning Chemical Program
Floor Replacement Planning and Execution
Improving Pest Control Monitoring to Maintain Store Cleanliness
Streamlining Store Cleaning Through Internal Benchmarking
LED Conversion Bolsters Ambiance, Bottom Line and Environment.
LED Gas Canopy Lighting Upgrade
Lighting Maintenance
Retrofitting Signage with LED Technology
Performing Basic Troubleshooting to Save Money
Implementing Repair Audits to Ensure Customer Safety
Improving Quality, Cost and Schedule Through Safety Education
Managing Extended Power Outages Through Emergency Response
Managing Risk Through Slip Resistance Testing
Creating Energy Teams to Pursue Opportunities
Formulating Green Solutions
Making Data Centers LEED Compliant
Outfitting Facilities with an Eye on ENERGY STAR Certification
Recycling Cooling Water From Air Conditioning Systems for Toilet and Landscaping Use
Sustainability-How the Facilities Team Can Contribute
Driving Down Waste Expense
Reducing Trash and Recycling Expense for Retail Locations
Transferring Compactor Maintenance to a Service Vendor
Waste Service Efficiency and Compliance
Waste Evaluation and Right Sizing to Reduce Cost
Asset and Service Warranty Tracking and Management: More Fully Realizing the Value of Budget Expenditures
Conducting an Organized Meeting
Proactive Maintenance Scheduling and Delivery
Repair Reductions by Participating in Design and Construction Table
Streamlining the Store Closing Process
Achieving Process Improvement Through Onsite Assessment of KPIs
Forecasting a Maintenance and Repair Budget
How to Calculate Return on Investment
Tracking Finances for Facilities
Centralizing Vendor Training and Management
Creating a Service Vendor Call Center to Save End Users’ Money
Answering a Call Status Challenge with an IVR Solution
Communicating Product Recalls Using a CMMS-Inspired Module
Doing More with Less and Saving Money in the Process
Ensuring the Accuracy of Web-Based Maintenance Requests
Establishing an End to End Procure-to-Pay Process
Leveraging Existing Technologies to Provide Updated Process Improvements
Quality Management of Bundled Periodic Services
Reduced Dashboard Time at Supply Houses
Parking Lot Management
Creating Best-In-Class Snow and Ice Management White Paper
Energy Savings/HVAC Air Filter Bypass
Managing a Retail Lighting Retrofit Project – Bright Ways to Improve Your Lighting and Your Bottom Line!
Managing Energy Usage with Interval Meter Calibration
Navigating the Department of Energy’s Higher Efficiency Regulations
Supplier Insights into Competitive Sourcing White Paper
Testing HVAC System Options to Reduce Costs and Labor
Understanding Retail Facilities Sourcing White Paper
Glossary of Acronyms and Terms

PRSM 2012 Best Practices