PRSM 2012 Best Practices - (Page 15)

dETErMiNiNg rESPONSiBiLiTy FOr CEiLiNg LEAkS AUTHOR curtis hunt, national Accounts Manager, north central region COMPANY roofconnect AUTHOR dan hallisey, President COMPANY Arctic Mechanical AUTHOR karen halley, director, Property Administration COMPANY big lots chAllenge: Many times when ceiling leaks are reported, the cause of the leak is hard to determine. If the landlord is responsible for the roof but the tenant is responsible for the HVAC system, the responsibility is handed back and forth between the two parties while the store continues to suffer the consequences. The tenant contacts the landlord to report a roof leak, but the landlord will sometimes push back and claim it is caused by a HVAC unit. Landlords will often bill a tenant for a repair to the HVAC unit that they repaired on tenant’s behalf. The cost of the landlord’s HVAC repair is sometimes higher than the cost it would have been if the tenant made the repair. So, how do tenants know who to call when a leak is reported? best PrActice: To determine the correct contractor to call when there is a leak at a facility, consider getting answers to a few questions. Has it rained recently? If it has rained recently, then this could be a roofing issue as opposed to HVAC. If there are stained ceiling tiles, see if they are located where rooftop units are installed to help to determine who to call. Is the leak area near a wall or a drain? These are common areas for a roofing issue to occur. If the leak cannot truly be determined, a roofer can perform a leak test on the roof or near the units. It also helps to know how soon it leaks during or after a rain. Typically, it takes awhile for the water to penetrate the roof system while a blowing rain may enter via HVAC rather quickly. Having both the roof and HVAC contractors out at the same time will avoid multiple trips by either vendor. Understand the layout of the roof, like the example below pulled from MSN maps. Match up the space outline to the store drawing from the lease or a CAD file. Store 2012 Best Practices | 15

Table of Contents for the Digital Edition of PRSM 2012 Best Practices

Conducting Multi-Site Paving Improvements to Ensure Continuity
Conducting Multi-Site Paving Improvements to Ensure Continuity
Exterior Rebranding
Exterior Rebranding
Getting the Most Value Out of Roof Management
Getting the Most Value Out of Roof Management
Pervious Concrete Pavement Solves Drainage Challenge
Pervious Concrete Pavement Solves Drainage Challenge
Pervious Pavement: Concrete Solutions to Driveway Stormwater Drainage and Sustainability Problems
Pervious Pavement: Concrete Solutions to Driveway Stormwater Drainage and Sustainability Problems
Applying Bipolar Ionization to Improve Indoor Air Quality and Save Energy
Determining Responsibility for Ceiling Leaks
HVAC Maintenance and Repairs Quote Review
Managing HVAC Energy Usage Without Installing an Energy Management System
Solving HVAC Issues on Landlord Operated Systems
Creating a Standardized Cleaning Chemical Program
Floor Replacement Planning and Execution
Improving Pest Control Monitoring to Maintain Store Cleanliness
Streamlining Store Cleaning Through Internal Benchmarking
LED Conversion Bolsters Ambiance, Bottom Line and Environment.
LED Gas Canopy Lighting Upgrade
Lighting Maintenance
Retrofitting Signage with LED Technology
Performing Basic Troubleshooting to Save Money
Implementing Repair Audits to Ensure Customer Safety
Improving Quality, Cost and Schedule Through Safety Education
Managing Extended Power Outages Through Emergency Response
Managing Risk Through Slip Resistance Testing
Creating Energy Teams to Pursue Opportunities
Formulating Green Solutions
Making Data Centers LEED Compliant
Outfitting Facilities with an Eye on ENERGY STAR Certification
Recycling Cooling Water From Air Conditioning Systems for Toilet and Landscaping Use
Sustainability-How the Facilities Team Can Contribute
Driving Down Waste Expense
Reducing Trash and Recycling Expense for Retail Locations
Transferring Compactor Maintenance to a Service Vendor
Waste Service Efficiency and Compliance
Waste Evaluation and Right Sizing to Reduce Cost
Asset and Service Warranty Tracking and Management: More Fully Realizing the Value of Budget Expenditures
Conducting an Organized Meeting
Proactive Maintenance Scheduling and Delivery
Repair Reductions by Participating in Design and Construction Table
Streamlining the Store Closing Process
Achieving Process Improvement Through Onsite Assessment of KPIs
Forecasting a Maintenance and Repair Budget
How to Calculate Return on Investment
Tracking Finances for Facilities
Centralizing Vendor Training and Management
Creating a Service Vendor Call Center to Save End Users’ Money
Answering a Call Status Challenge with an IVR Solution
Communicating Product Recalls Using a CMMS-Inspired Module
Doing More with Less and Saving Money in the Process
Ensuring the Accuracy of Web-Based Maintenance Requests
Establishing an End to End Procure-to-Pay Process
Leveraging Existing Technologies to Provide Updated Process Improvements
Quality Management of Bundled Periodic Services
Reduced Dashboard Time at Supply Houses
Parking Lot Management
Creating Best-In-Class Snow and Ice Management White Paper
Energy Savings/HVAC Air Filter Bypass
Managing a Retail Lighting Retrofit Project – Bright Ways to Improve Your Lighting and Your Bottom Line!
Managing Energy Usage with Interval Meter Calibration
Navigating the Department of Energy’s Higher Efficiency Regulations
Supplier Insights into Competitive Sourcing White Paper
Testing HVAC System Options to Reduce Costs and Labor
Understanding Retail Facilities Sourcing White Paper
Glossary of Acronyms and Terms

PRSM 2012 Best Practices