PRSM 2012 Best Practices - (Page 23)

CrEATiNg A STANdArdizEd CLEANiNg ChEMiCAL PrOgrAM AUTHOR Michelle chiba, Manager, building services COMPANY the home depot chAllenge: The Home Depot utilizes regional janitorial service providers for sanitation of more than 1,900 retail locations nationwide. Prior to 2007, each janitorial service supplied the cleaning chemicals for in-store cleaning. There were several problems with this system. First, the company had little cost visibility or control of cleaning chemical expenditures. Second, there was no oversight of the chemicals used in cleaning the stores, which did not provide consistency with a set of standards. This could be problematic, for example, if the wrong floor cleaner was used and dulled the high-gloss polish, or inappropriate cleaners or concentration of cleaning solutions damaged floor scrubbing equipment. Third, store janitor closets were crowded with cleaning implements and large containers of bulk chemicals, which sometimes hindered the efficiency of the cleaning personnel. It was determined that a standardized cleaning chemical program for stores needed to be created. best PrActice: A cleaning chemical program was created based on a portioned chemical concentrate packet system similar to the dishwasher packets used in residential dishwashers. Instead of buying chemicals in bulk containers, janitorial service providers purchase kits that contain a three-month supply of all the chemicals required to clean and sanitize each store. The cleaning concentrate packets are pre-measured for use in spray bottles, mop buckets and scrubbers and dissolve when immersed in water. This also eliminated a previous challenge with mixing chemicals and attaining the correct concentration. The current supplier for the chemical packet system aided in determining the chemical formulations to best meet store needs as well as the quantities needed. They also collaborate with janitorial contractors as well as the floor polishing contractor to determine ongoing cleaning chemical needs. results: By directly negotiating chemical prices with the cleaning chemical supplier and stipulating the usage of the preferred supplier, this system has achieved the goal of cost accountability and control. The Home Depot worked with the manufacturer to analyze stores’ cleaning needs and developed customized cleaning kits for both low- and highvolume locations. The company has fulfilled quality control goals in several ways: the same chemicals are used in every store to maintain cleaning standards nationwide, the packets are color-coded to ensure that the proper chemicals are used for every task, and the company controls the selection of formulations that deliver optimum cleaning power while protecting employees and the environment. The goal to help our cleaners do their jobs better has also been realized. Previously, a 90-day supply of cleaning chemicals was approximately 18 cases, or 140 2.5-liter bottles. Now, three months of cleaning supplies for the entire store takes up the space of only three of those cases. This has provided a better work environment for the cleaning staff and has improved their efficiency as well as taken the guesswork out of chemical mixing and reduced their exposure to handling chemicals in the process. While sustainability was not one of the stated goals for this project, the chemical packet system has helped reduce the company’s carbon footprint by significantly reduced packaging and chemical bottle waste and the associated impact from shipping bulk cases of cleaning chemicals. VeriFicAtion: Today Home Depot stores in the U.S. are achieving the same high standards of cleanliness and sanitation, made possible with the chemical packet system. 2012 Best Practices | 23

Table of Contents for the Digital Edition of PRSM 2012 Best Practices

Conducting Multi-Site Paving Improvements to Ensure Continuity
Conducting Multi-Site Paving Improvements to Ensure Continuity
Exterior Rebranding
Exterior Rebranding
Getting the Most Value Out of Roof Management
Getting the Most Value Out of Roof Management
Pervious Concrete Pavement Solves Drainage Challenge
Pervious Concrete Pavement Solves Drainage Challenge
Pervious Pavement: Concrete Solutions to Driveway Stormwater Drainage and Sustainability Problems
Pervious Pavement: Concrete Solutions to Driveway Stormwater Drainage and Sustainability Problems
Applying Bipolar Ionization to Improve Indoor Air Quality and Save Energy
Determining Responsibility for Ceiling Leaks
HVAC Maintenance and Repairs Quote Review
Managing HVAC Energy Usage Without Installing an Energy Management System
Solving HVAC Issues on Landlord Operated Systems
Creating a Standardized Cleaning Chemical Program
Floor Replacement Planning and Execution
Improving Pest Control Monitoring to Maintain Store Cleanliness
Streamlining Store Cleaning Through Internal Benchmarking
LED Conversion Bolsters Ambiance, Bottom Line and Environment.
LED Gas Canopy Lighting Upgrade
Lighting Maintenance
Retrofitting Signage with LED Technology
Performing Basic Troubleshooting to Save Money
Implementing Repair Audits to Ensure Customer Safety
Improving Quality, Cost and Schedule Through Safety Education
Managing Extended Power Outages Through Emergency Response
Managing Risk Through Slip Resistance Testing
Creating Energy Teams to Pursue Opportunities
Formulating Green Solutions
Making Data Centers LEED Compliant
Outfitting Facilities with an Eye on ENERGY STAR Certification
Recycling Cooling Water From Air Conditioning Systems for Toilet and Landscaping Use
Sustainability-How the Facilities Team Can Contribute
Driving Down Waste Expense
Reducing Trash and Recycling Expense for Retail Locations
Transferring Compactor Maintenance to a Service Vendor
Waste Service Efficiency and Compliance
Waste Evaluation and Right Sizing to Reduce Cost
Asset and Service Warranty Tracking and Management: More Fully Realizing the Value of Budget Expenditures
Conducting an Organized Meeting
Proactive Maintenance Scheduling and Delivery
Repair Reductions by Participating in Design and Construction Table
Streamlining the Store Closing Process
Achieving Process Improvement Through Onsite Assessment of KPIs
Forecasting a Maintenance and Repair Budget
How to Calculate Return on Investment
Tracking Finances for Facilities
Centralizing Vendor Training and Management
Creating a Service Vendor Call Center to Save End Users’ Money
Answering a Call Status Challenge with an IVR Solution
Communicating Product Recalls Using a CMMS-Inspired Module
Doing More with Less and Saving Money in the Process
Ensuring the Accuracy of Web-Based Maintenance Requests
Establishing an End to End Procure-to-Pay Process
Leveraging Existing Technologies to Provide Updated Process Improvements
Quality Management of Bundled Periodic Services
Reduced Dashboard Time at Supply Houses
Parking Lot Management
Creating Best-In-Class Snow and Ice Management White Paper
Energy Savings/HVAC Air Filter Bypass
Managing a Retail Lighting Retrofit Project – Bright Ways to Improve Your Lighting and Your Bottom Line!
Managing Energy Usage with Interval Meter Calibration
Navigating the Department of Energy’s Higher Efficiency Regulations
Supplier Insights into Competitive Sourcing White Paper
Testing HVAC System Options to Reduce Costs and Labor
Understanding Retail Facilities Sourcing White Paper
Glossary of Acronyms and Terms

PRSM 2012 Best Practices