PRSM 2012 Best Practices - (Page 28)

iMPrOviNg PEST CONTrOL MONiTOriNg TO MAiNTAiN STOrE CLEANLiNESS AUTHOR karen halley, director, Property Administration COMPANY big lots, inc. chAllenge: The company experienced an escalation of pests in its stores, resulting in a store closure September 1-2, 2011. The origin of the infestation had to be determined and the store management and service provider needed to work together to improve pest management so no other stores would be adversely affected. best PrActice: Property management contracts for pest service for all stores are on a monthly basis. Upon the service tech arriving at the store, they should ask for the store manager or the person in charge to perform a walk of the store. The store manager should point out any areas of concern such as areas where droppings may have been sighted. The service tech should be checking all bait stations, customer areas, restrooms and the back room. The service tech should leave an inspection report in the log book at the store. The log book is supplied by the service provider and contains a floor layout of the location of the bait stations and the floor inspection reports. It is important that these inspection reports be reviewed by the store manager and that all deficiencies be resolved immediately. If any door sweeps, holes in walls, etc., are on the inspection report, the property administrator must be contacted immediately so that all points of entry are sealed. If service is needed more than once a month due to an increase in sightings, the store will be added to a critical list for closer monitoring. Weekly meetings are set up with the service provider and property management so that we can be sure everyone is doing what is needed to avoid a store closing. Store personnel should always be concerned with: • Sights of droppings--if sightings occur between monthly service calls, the droppings must be disposed of immediately, and a pest control company is to be contacted through property management. The store manager should document any sights of droppings found between service provider visits on the floor layout that is kept in the log book. • Pet food shelves should be checked daily to make sure there are no signs of droppings or that food bags have evidence of pest entry. • An 18” clearance should always be in the stock room so that the service tech can service this area. This seems to be where mice like to harbor. The back room cannot be properly treated if proper clearance is not maintained. • If the service tech’s monthly service is scheduled for the day of or is too soon after getting a delivery, the visits should be coordinated between deliveries so that the stock room is not too crowded to allow for proper treatment. • Beware of pests getting transported from freight. This should be addressed immediately with the property administrator, who will address the issue with the appropriate distribution center. results: By establishing the above best practice, pests will be eliminated before they multiply and cause a store to be shut down, resulting in a critical situation. VeriFicAtion oF eFFiciency And sAVings cAPtured: Stores that were closed due to pest issues resulted in lost sales in excess of $500,000. In addition, an additional cost of more than $20,000 was incurred, as daily service was needed until the situation was under control. 28 | 2012 Best Practices

Table of Contents for the Digital Edition of PRSM 2012 Best Practices

Conducting Multi-Site Paving Improvements to Ensure Continuity
Conducting Multi-Site Paving Improvements to Ensure Continuity
Exterior Rebranding
Exterior Rebranding
Getting the Most Value Out of Roof Management
Getting the Most Value Out of Roof Management
Pervious Concrete Pavement Solves Drainage Challenge
Pervious Concrete Pavement Solves Drainage Challenge
Pervious Pavement: Concrete Solutions to Driveway Stormwater Drainage and Sustainability Problems
Pervious Pavement: Concrete Solutions to Driveway Stormwater Drainage and Sustainability Problems
Applying Bipolar Ionization to Improve Indoor Air Quality and Save Energy
Determining Responsibility for Ceiling Leaks
HVAC Maintenance and Repairs Quote Review
Managing HVAC Energy Usage Without Installing an Energy Management System
Solving HVAC Issues on Landlord Operated Systems
Creating a Standardized Cleaning Chemical Program
Floor Replacement Planning and Execution
Improving Pest Control Monitoring to Maintain Store Cleanliness
Streamlining Store Cleaning Through Internal Benchmarking
LED Conversion Bolsters Ambiance, Bottom Line and Environment.
LED Gas Canopy Lighting Upgrade
Lighting Maintenance
Retrofitting Signage with LED Technology
Performing Basic Troubleshooting to Save Money
Implementing Repair Audits to Ensure Customer Safety
Improving Quality, Cost and Schedule Through Safety Education
Managing Extended Power Outages Through Emergency Response
Managing Risk Through Slip Resistance Testing
Creating Energy Teams to Pursue Opportunities
Formulating Green Solutions
Making Data Centers LEED Compliant
Outfitting Facilities with an Eye on ENERGY STAR Certification
Recycling Cooling Water From Air Conditioning Systems for Toilet and Landscaping Use
Sustainability-How the Facilities Team Can Contribute
Driving Down Waste Expense
Reducing Trash and Recycling Expense for Retail Locations
Transferring Compactor Maintenance to a Service Vendor
Waste Service Efficiency and Compliance
Waste Evaluation and Right Sizing to Reduce Cost
Asset and Service Warranty Tracking and Management: More Fully Realizing the Value of Budget Expenditures
Conducting an Organized Meeting
Proactive Maintenance Scheduling and Delivery
Repair Reductions by Participating in Design and Construction Table
Streamlining the Store Closing Process
Achieving Process Improvement Through Onsite Assessment of KPIs
Forecasting a Maintenance and Repair Budget
How to Calculate Return on Investment
Tracking Finances for Facilities
Centralizing Vendor Training and Management
Creating a Service Vendor Call Center to Save End Users’ Money
Answering a Call Status Challenge with an IVR Solution
Communicating Product Recalls Using a CMMS-Inspired Module
Doing More with Less and Saving Money in the Process
Ensuring the Accuracy of Web-Based Maintenance Requests
Establishing an End to End Procure-to-Pay Process
Leveraging Existing Technologies to Provide Updated Process Improvements
Quality Management of Bundled Periodic Services
Reduced Dashboard Time at Supply Houses
Parking Lot Management
Creating Best-In-Class Snow and Ice Management White Paper
Energy Savings/HVAC Air Filter Bypass
Managing a Retail Lighting Retrofit Project – Bright Ways to Improve Your Lighting and Your Bottom Line!
Managing Energy Usage with Interval Meter Calibration
Navigating the Department of Energy’s Higher Efficiency Regulations
Supplier Insights into Competitive Sourcing White Paper
Testing HVAC System Options to Reduce Costs and Labor
Understanding Retail Facilities Sourcing White Paper
Glossary of Acronyms and Terms

PRSM 2012 Best Practices