PRSM 2012 Best Practices - (Page 44)

MANAgiNg ExTENdEd POwEr OuTAgES ThrOugh EMErgENCy rESPONSE AUTHOR robbie drake, store Maintenance Manager COMPANY the Pantry, inc. chAllenge: Natural disasters, specifically hurricanes and tornadoes, sometimes cause extended power outages at company sites in affected areas. A portable, dependable power supply solution helps ensure end customers view the company as a reliable option during the immediate aftermath of a natural disaster. best PrActice: The Pantry owns 13 portable tow-behind generators ranging from 50 to 180 KVA (Kilo Volt Amperes) that are kept in storage at a location relatively central to its footprint. When a disaster occurs, a dedicated team member contacts the utility providers for an estimated time of arrival (ETA) on power restoration and this information, as well as a priority list supplied by the store operations team, is used to determine which locations receive the generators. The Pantry utilizes internal maintenance technicians to mobilize and deliver the generators to the affected sites, and to coordinate electrical contractors to meet them on arrival and connect the generators. In areas that are more susceptible to disasters, such as Florida and coastal areas, transfer switches are installed to facilitate the connection. Once power is restored to a location, the generator is mobilized to the next site on the priority list, again with consideration for the ETA for restoration from the utility. It is important to locate fuel providers for the generators, as they are powered by diesel fuel. When using generators at sites that do not have diesel fuel readily available, a team member is dedicated to locating and contacting fuel providers in the area and a fueling route is set up. The Pantry’s highest priority is the safety and well being of the technicians on the ground during this process. An emergency response trailer is stocked with supplies and water to ensure employees have what they need. If hotel rooms are not available for the technicians, recreational vehicles are rented and stocked with food and toiletries. results: After tornadoes struck Alabama, Georgia, and Tennessee in the spring of 2011, more than 30 sites were without utility power the next morning. The Pantry immediately mobilized and within 36 hours had all 13 generators connected, as well as an additional five that had been rented. As utility power came back up, the team was able to relocate the generators in accordance with the priority list provided by the Operations Team, and all sites within the company were operational by either generator or utility power within 48 hours of mobilization. This provided necessities such as gasoline and food or water to the affected --in many cases The Pantry was the only store open for miles. The company also experienced great success with the emergency plan during Hurricane Irene and was able to improve upon response times. Weather forecasting allowed for mobilization of the generators to an area that was still safe from the storms, but closer to the areas that were projected to have storm impact. 44 | 2012 Best Practices

Table of Contents for the Digital Edition of PRSM 2012 Best Practices

Conducting Multi-Site Paving Improvements to Ensure Continuity
Conducting Multi-Site Paving Improvements to Ensure Continuity
Exterior Rebranding
Exterior Rebranding
Getting the Most Value Out of Roof Management
Getting the Most Value Out of Roof Management
Pervious Concrete Pavement Solves Drainage Challenge
Pervious Concrete Pavement Solves Drainage Challenge
Pervious Pavement: Concrete Solutions to Driveway Stormwater Drainage and Sustainability Problems
Pervious Pavement: Concrete Solutions to Driveway Stormwater Drainage and Sustainability Problems
Applying Bipolar Ionization to Improve Indoor Air Quality and Save Energy
Determining Responsibility for Ceiling Leaks
HVAC Maintenance and Repairs Quote Review
Managing HVAC Energy Usage Without Installing an Energy Management System
Solving HVAC Issues on Landlord Operated Systems
Creating a Standardized Cleaning Chemical Program
Floor Replacement Planning and Execution
Improving Pest Control Monitoring to Maintain Store Cleanliness
Streamlining Store Cleaning Through Internal Benchmarking
LED Conversion Bolsters Ambiance, Bottom Line and Environment.
LED Gas Canopy Lighting Upgrade
Lighting Maintenance
Retrofitting Signage with LED Technology
Performing Basic Troubleshooting to Save Money
Implementing Repair Audits to Ensure Customer Safety
Improving Quality, Cost and Schedule Through Safety Education
Managing Extended Power Outages Through Emergency Response
Managing Risk Through Slip Resistance Testing
Creating Energy Teams to Pursue Opportunities
Formulating Green Solutions
Making Data Centers LEED Compliant
Outfitting Facilities with an Eye on ENERGY STAR Certification
Recycling Cooling Water From Air Conditioning Systems for Toilet and Landscaping Use
Sustainability-How the Facilities Team Can Contribute
Driving Down Waste Expense
Reducing Trash and Recycling Expense for Retail Locations
Transferring Compactor Maintenance to a Service Vendor
Waste Service Efficiency and Compliance
Waste Evaluation and Right Sizing to Reduce Cost
Asset and Service Warranty Tracking and Management: More Fully Realizing the Value of Budget Expenditures
Conducting an Organized Meeting
Proactive Maintenance Scheduling and Delivery
Repair Reductions by Participating in Design and Construction Table
Streamlining the Store Closing Process
Achieving Process Improvement Through Onsite Assessment of KPIs
Forecasting a Maintenance and Repair Budget
How to Calculate Return on Investment
Tracking Finances for Facilities
Centralizing Vendor Training and Management
Creating a Service Vendor Call Center to Save End Users’ Money
Answering a Call Status Challenge with an IVR Solution
Communicating Product Recalls Using a CMMS-Inspired Module
Doing More with Less and Saving Money in the Process
Ensuring the Accuracy of Web-Based Maintenance Requests
Establishing an End to End Procure-to-Pay Process
Leveraging Existing Technologies to Provide Updated Process Improvements
Quality Management of Bundled Periodic Services
Reduced Dashboard Time at Supply Houses
Parking Lot Management
Creating Best-In-Class Snow and Ice Management White Paper
Energy Savings/HVAC Air Filter Bypass
Managing a Retail Lighting Retrofit Project – Bright Ways to Improve Your Lighting and Your Bottom Line!
Managing Energy Usage with Interval Meter Calibration
Navigating the Department of Energy’s Higher Efficiency Regulations
Supplier Insights into Competitive Sourcing White Paper
Testing HVAC System Options to Reduce Costs and Labor
Understanding Retail Facilities Sourcing White Paper
Glossary of Acronyms and Terms

PRSM 2012 Best Practices