PRSM 2012 Best Practices - (Page 59)

driviNg dOwN wASTE ExPENSE AUTHOR Maureen lux, Manager, Property Management Administration COMPANY dollar tree, inc. AUTHOR tonya Martin, senior national Account Manager COMPANY rocktenn recycling & waste solutions chAllenge: As a single price point retailer, Dollar Tree is continually challenged to reduce costs and create efficiencies since the price point cannot be raised at the register. In conjunction with its waste management company, Dollar Tree has implemented the following three programs to achieve expense reduction and increase recycling revenue: 1. Controlling waste/recycling expense during the holiday season; 2. Installing balers to increase recycling revenue and decrease recycling expense; and, 3. Reducing bale theft to increase recycling revenue. best PrActice: 1. Controlling waste/recycling expense during the holiday season. Process/Communication: I. Select Stores A. Based on the previous year box count (boxes delivered with product to the store), stores that need an increase for cardboard recycling service are selected. B. No increase in service if the store has a baler or compactor. C. Some stores may be selected for an earlier implementation based on historical box counts, sales data and CMMS data (includes reviewing last year’s service increases, extra pick-up requests and services issues that occurred in September, October, November or December). II. Obtain Pricing A. Management company obtains pricing from service provider and implements service for time period as directed by Dollar Tree. III. Communication to Stores A. An automated email is sent to all stores from operations communicating the following: i. Current Service Level ii. New Service Level iii. Pick-up Days iv. Implementation Date v. Rollback to Post Seasonal Service Levels B. The communication is sent once during seasonal kick-off and then it is sent again at the end of December. IV. Implementation/Follow-up A. Management company contacts service provider to confirm increase has been implemented. V. Extra Pick-ups. A. Extra pick-ups are tracked monthly. B. All stores are permitted one additional pick-up. Anything more requires further review to verify the store is following procedures: for example, breaking down all boxes, no nesting of boxes, and checking to ensure no one else is using their container. C. The final week-to-10-days prior to Dec. 25, Dollar Tree allows for whatever the stores need to minimize operational issues including potential store closures by the fire marshal. VI. Rollback Pricing at End of Season A. A call is made to the service provider confirming they are set to roll back service level and rates as indicated in the seasonal letter effective Jan. 1. VII. Reporting A. Management company reports service levels and rates to Dollar Tree. Overage/extra pick-ups are reported to Dollar Tree monthly to monitor excessive expense. 2012 Best Practices | 59

Table of Contents for the Digital Edition of PRSM 2012 Best Practices

Conducting Multi-Site Paving Improvements to Ensure Continuity
Conducting Multi-Site Paving Improvements to Ensure Continuity
Exterior Rebranding
Exterior Rebranding
Getting the Most Value Out of Roof Management
Getting the Most Value Out of Roof Management
Pervious Concrete Pavement Solves Drainage Challenge
Pervious Concrete Pavement Solves Drainage Challenge
Pervious Pavement: Concrete Solutions to Driveway Stormwater Drainage and Sustainability Problems
Pervious Pavement: Concrete Solutions to Driveway Stormwater Drainage and Sustainability Problems
Applying Bipolar Ionization to Improve Indoor Air Quality and Save Energy
Determining Responsibility for Ceiling Leaks
HVAC Maintenance and Repairs Quote Review
Managing HVAC Energy Usage Without Installing an Energy Management System
Solving HVAC Issues on Landlord Operated Systems
Creating a Standardized Cleaning Chemical Program
Floor Replacement Planning and Execution
Improving Pest Control Monitoring to Maintain Store Cleanliness
Streamlining Store Cleaning Through Internal Benchmarking
LED Conversion Bolsters Ambiance, Bottom Line and Environment.
LED Gas Canopy Lighting Upgrade
Lighting Maintenance
Retrofitting Signage with LED Technology
Performing Basic Troubleshooting to Save Money
Implementing Repair Audits to Ensure Customer Safety
Improving Quality, Cost and Schedule Through Safety Education
Managing Extended Power Outages Through Emergency Response
Managing Risk Through Slip Resistance Testing
Creating Energy Teams to Pursue Opportunities
Formulating Green Solutions
Making Data Centers LEED Compliant
Outfitting Facilities with an Eye on ENERGY STAR Certification
Recycling Cooling Water From Air Conditioning Systems for Toilet and Landscaping Use
Sustainability-How the Facilities Team Can Contribute
Driving Down Waste Expense
Reducing Trash and Recycling Expense for Retail Locations
Transferring Compactor Maintenance to a Service Vendor
Waste Service Efficiency and Compliance
Waste Evaluation and Right Sizing to Reduce Cost
Asset and Service Warranty Tracking and Management: More Fully Realizing the Value of Budget Expenditures
Conducting an Organized Meeting
Proactive Maintenance Scheduling and Delivery
Repair Reductions by Participating in Design and Construction Table
Streamlining the Store Closing Process
Achieving Process Improvement Through Onsite Assessment of KPIs
Forecasting a Maintenance and Repair Budget
How to Calculate Return on Investment
Tracking Finances for Facilities
Centralizing Vendor Training and Management
Creating a Service Vendor Call Center to Save End Users’ Money
Answering a Call Status Challenge with an IVR Solution
Communicating Product Recalls Using a CMMS-Inspired Module
Doing More with Less and Saving Money in the Process
Ensuring the Accuracy of Web-Based Maintenance Requests
Establishing an End to End Procure-to-Pay Process
Leveraging Existing Technologies to Provide Updated Process Improvements
Quality Management of Bundled Periodic Services
Reduced Dashboard Time at Supply Houses
Parking Lot Management
Creating Best-In-Class Snow and Ice Management White Paper
Energy Savings/HVAC Air Filter Bypass
Managing a Retail Lighting Retrofit Project – Bright Ways to Improve Your Lighting and Your Bottom Line!
Managing Energy Usage with Interval Meter Calibration
Navigating the Department of Energy’s Higher Efficiency Regulations
Supplier Insights into Competitive Sourcing White Paper
Testing HVAC System Options to Reduce Costs and Labor
Understanding Retail Facilities Sourcing White Paper
Glossary of Acronyms and Terms

PRSM 2012 Best Practices