PRSM 2012 Best Practices - (Page 89)

CENTrALiziNg vENdOr TrAiNiNg ANd MANAgEMENT AUTHOR dan Montoya, senior Manager, building services COMPANY the home depot chAllenge: The Home Depot has roughly 2,000 retail locations with hundreds of different types of equipment per store that requires servicing. With that area to cover, unfortunately, The Home Depot cannot rely on one national vendor to service all equipment needs. There are several accounts where as many as 10-plus vendors are servicing the same piece of equipment across the enterprise. The challenge is how to effectively communicate the THD standards and expectations to a vendor base this size. best PrActice: The decision was made to move to centralized vendor training process. A principal from each of the servicing vendors is required to come to THD headquarters. Over a one- or two-day period all of the vendors gather in one room so that building services can cover the servicing standards and expectations regarding a particular piece of equipment. The company also has the equipment OEMs attend to go over the equipment from a technical perspective, sharing best maintenance practices and issues to look for when servicing the equipment. results: Results from this best practice allow all vendors to service equipment to the THD standard. This eliminates subjectivity on the vendor’s part when faced with a repair process. Manufacturer input at the sessions also helps the vendors deal more efficiently with common breakdown issues. The process has bred confidence that a paint shaker in Maine is being maintained to the same standard as a paint shaker in California. VeriFicAtion oF eFFiciency And sAVings cAPtured: While the dollar amount is hard to assign in this case, it has been easier to standardize vendors and share training. Additionally, maintenance vendors have been able to supply the company and other vendors with best practices that have reduced down time for equipment. Example: One paint vendor shared that he reduced downtime of a particular paint shaker by rotating shakers every evening (he noted that the shaker closest to the tint dispenser always had the highest usage). 2012 Best Practices | 89

Table of Contents for the Digital Edition of PRSM 2012 Best Practices

Conducting Multi-Site Paving Improvements to Ensure Continuity
Conducting Multi-Site Paving Improvements to Ensure Continuity
Exterior Rebranding
Exterior Rebranding
Getting the Most Value Out of Roof Management
Getting the Most Value Out of Roof Management
Pervious Concrete Pavement Solves Drainage Challenge
Pervious Concrete Pavement Solves Drainage Challenge
Pervious Pavement: Concrete Solutions to Driveway Stormwater Drainage and Sustainability Problems
Pervious Pavement: Concrete Solutions to Driveway Stormwater Drainage and Sustainability Problems
Applying Bipolar Ionization to Improve Indoor Air Quality and Save Energy
Determining Responsibility for Ceiling Leaks
HVAC Maintenance and Repairs Quote Review
Managing HVAC Energy Usage Without Installing an Energy Management System
Solving HVAC Issues on Landlord Operated Systems
Creating a Standardized Cleaning Chemical Program
Floor Replacement Planning and Execution
Improving Pest Control Monitoring to Maintain Store Cleanliness
Streamlining Store Cleaning Through Internal Benchmarking
LED Conversion Bolsters Ambiance, Bottom Line and Environment.
LED Gas Canopy Lighting Upgrade
Lighting Maintenance
Retrofitting Signage with LED Technology
Performing Basic Troubleshooting to Save Money
Implementing Repair Audits to Ensure Customer Safety
Improving Quality, Cost and Schedule Through Safety Education
Managing Extended Power Outages Through Emergency Response
Managing Risk Through Slip Resistance Testing
Creating Energy Teams to Pursue Opportunities
Formulating Green Solutions
Making Data Centers LEED Compliant
Outfitting Facilities with an Eye on ENERGY STAR Certification
Recycling Cooling Water From Air Conditioning Systems for Toilet and Landscaping Use
Sustainability-How the Facilities Team Can Contribute
Driving Down Waste Expense
Reducing Trash and Recycling Expense for Retail Locations
Transferring Compactor Maintenance to a Service Vendor
Waste Service Efficiency and Compliance
Waste Evaluation and Right Sizing to Reduce Cost
Asset and Service Warranty Tracking and Management: More Fully Realizing the Value of Budget Expenditures
Conducting an Organized Meeting
Proactive Maintenance Scheduling and Delivery
Repair Reductions by Participating in Design and Construction Table
Streamlining the Store Closing Process
Achieving Process Improvement Through Onsite Assessment of KPIs
Forecasting a Maintenance and Repair Budget
How to Calculate Return on Investment
Tracking Finances for Facilities
Centralizing Vendor Training and Management
Creating a Service Vendor Call Center to Save End Users’ Money
Answering a Call Status Challenge with an IVR Solution
Communicating Product Recalls Using a CMMS-Inspired Module
Doing More with Less and Saving Money in the Process
Ensuring the Accuracy of Web-Based Maintenance Requests
Establishing an End to End Procure-to-Pay Process
Leveraging Existing Technologies to Provide Updated Process Improvements
Quality Management of Bundled Periodic Services
Reduced Dashboard Time at Supply Houses
Parking Lot Management
Creating Best-In-Class Snow and Ice Management White Paper
Energy Savings/HVAC Air Filter Bypass
Managing a Retail Lighting Retrofit Project – Bright Ways to Improve Your Lighting and Your Bottom Line!
Managing Energy Usage with Interval Meter Calibration
Navigating the Department of Energy’s Higher Efficiency Regulations
Supplier Insights into Competitive Sourcing White Paper
Testing HVAC System Options to Reduce Costs and Labor
Understanding Retail Facilities Sourcing White Paper
Glossary of Acronyms and Terms

PRSM 2012 Best Practices