Canadian Retailer - Summer 2011 - (Page 3)

CONTENTS SUMMER 2011 VOLUME 21 ISSUE 3 RCC LOSS PREVENTION ROUNDTABLE 2011 The retail LP landscape has change significantly over recent years, allowing LP professionals to become much more involved in business decision-making. Read how technology is aiding this shift in CR’s LP Roundtable on page 26. FEATURES 18 SECTOR SPOTLIGHT A healthy outlook Katz Group Canada Ltd. redefining its business model to seize opportunities in ever-changing pharmacy sector. 22 RETAIL INNOVATION The two-way conversation Technology empowering both retailer and consumer, presenting numerous opportunities and an exciting new partnership that will help the Canadian retail industry grow even further. 26 LP ROUNDTABLE Technological advancement critical to preventing loss Loss prevention leaders from across the country help identify the challenges and opportunities related to LP; determine the relationship between technology use and the human element; and ways to train frontline staff as the first line of prevention. 30 LP TECHNOLOGY Information is power when it comes to loss prevention RCC DataShare and other advanced technologies helping retail loss prevention departments track and report criminal activity. 34 PCI COMPLIANCE Ten things every retailer needs to know about PCI DSS While compliance may not be simple to achieve for many within the retail industry, the importance that it represents with respect to consumer privacy and the securing of personal information is paramount. 36 TECHNOLOGY LEADERSHIP Today’s retail CIO: the power of influence Providing customers with the experience that they’re looking for demands that retail CIOs keep pace with rapid changes in technology and leverage select technologies to entice customers to buy—a combination that empowers the retail CIO, increasing the influence of the role within every retail operation. 40 TRAINING AND EDUCATION e-Learning: the evolution of retail training For a growing number of retail operations, e-learning is becoming the de facto standard when it comes to training staff in all the ways of the retail world – from new product introductions and sales tips to onboarding new employees and compliance training. 49 ONLINE FEATURE RCC honours excellence in grocery products 51 ONLINE FEATURE Retail technology convergence DEPARTMENTS 4 6 10 12 14 44 46 PUBLISHER’S DESK SHOP TALK MOBILE RETAIL LEADERSHIP SERIES IN YOUR BEST INTEREST ADVERTISERS’ INDEX HAVE YOUR SAY ON OUR COVER Design by Scope Media with illustration by Frank Ramspott. | summer 2011 | canadian retailer | 3

Table of Contents for the Digital Edition of Canadian Retailer - Summer 2011

Canadian Retailer - Summer 2011
Publisher’s Desk
Shop Talk
Mobile Retail
Leadership Series
In Your Best Interest
Sector Spotlight
Retail Innovation
LP Roundtable
LP Technology
PCI Compliance
Technology Leadership
Training and Education
Advertisers’ Index
Have Your Say

Canadian Retailer - Summer 2011