Canadian Retailer - July/August 2010 - (Page 3)

Contents JULY/AUGUST 2010 VOLUME 20 ISSUE 4 Steve Matyas, President, Staples Canada Inc., is congratulated onstage by Diane J. Brisebois, Retail Council of Canada President and CEO, at the association's annual STORE Conference Excellence in Retailing Awards dinner. Matyas was named Distinguished Canadian Retailer of the Year. Features 8 IN YOUR BEST INTEREST > – the retail recruitment and educational website Retail Council of Canada presents a tool that will change the way retailers look at recruitment and industry education. 10 STORE DESIGN > A fresh approach to retail brand building Step inside the world of Joe Fresh where mixing food and fashion is more than just a stylish trend. 14 RETAIL: AT ISSUE > Cross-Border Shopping Canadian consumers have long been heading south of the border to find retail bargains. But what’s driving them to do so, what are the hidden implications for Canadian retailers, and what are retailers doing to keep purchases in the country? 18 HR TRENDS > Human Resources Forecast The HR landscape is changing, presenting significant business challenges to retailers. Find out how opportunities around an aging and diverse workforce, strategic planning processes and technological innovation are changing the way we look at HR. 24 HR DEVELOPMENT > Succession planning is recruitment HR professionals are increasingly approaching succession planning as part of their companies’ growth strategy, rather than simply a replacement procedure. But, where are the challenges and related opportunities in doing so? 28 HR PROFILE > WestJet’s people promise Ferio Pugliese, Executive Vice President, People, at WestJet explains the company’s culture, the way it was created, and how the company ensures that it’s maintained. 30 PEOPLE MANAGEMENT > Coaching and mentoring Contributing time and resources to develop your employees’ skills and competence will increase morale and improve your bottom line. Doubtful? Find out how. 34 STORE CONFERENCE 2010 > Celebrating achievement, Inspiring success • Honouring the industry’s best at RCC’s Excellence in Retailing Awards • Retail as a Career Scholarship recipients • Igniting growth: Trends and insights • Technology roundtable: understanding technology and the new role of the CIO Departments 4 6 77 78 PUBLISHER’S DESK SHOP TALK ADVERTISERS’ INDEX YOU ASKED US ON T HE COV ER Photo by: | july/august 2010 | canadian retailer | 3

Table of Contents for the Digital Edition of Canadian Retailer - July/August 2010

Canadian Retailer - July/August 2010
Publisher’s Desk
Shop Talk
In Your Best Interest
Store Design
Retail: At Issue
HR Trends
HR Development
HR Profile
People Management
Store Conference 2010
Advertisers’ Index
You Asked Us

Canadian Retailer - July/August 2010