Canadian Retailer - July/August 2010 - (Page 6)
| retail technology reports
Assessing retail technology needs
Staying current with the latest technological trends and innovations is pivotal to the role of any retail CIO. And identifying the way these innovations can be applied to improve the business operations of their organizations can prove crucial to their success and growth. To help the industry’s CIOs remain on the leading edge of innovation, Retail Council of Canada, in partnership with IBM, Microsoft and SAP, conducted the 2010 Retail Technology in Canada survey.The survey - conducted among mid to large size retailers across the country – provides the association with a general overview of the retail technology landscape, uncovering significant insights into retailers’ technology usage and needs. Results of the survey have also provided the association with a valuable perspective into the future direction of technology in the retail industry. The survey explores a number of top of mind issues affecting information technology departments today, revealing key data findings. Survey results indicate that approximately two-thirds of retailers currently leverage social networks, in particular Facebook and Twitter, to communicate marketing and promotions, while mobile technology remains in its infancy, as retailers continue to explore whether its use is right for their organizations. Top priorities identified by retailer respondents with respect to software include: store systems, supply chain, multi-channel, merchandise systems and loyalty solutions, with few retailers having warmed up to the idea of Cloud Computing, often citing issues related to security, privacy and reliability as reasons why. The survey also indicates that technology investments over the next two years will be customer-focused initiatives involving social media, mobility and CRM, as well as Business Intelligence. The full version of the Retail Technology in Canada report can be downloaded by RCC members at http://retailcouncil.org/ training/research/industry. In addition to the survey, and in response to the needs and concerns of CIOs and their teams, RCC will establish a Retail Technology Committee that will assist the association in developing and producing specific Canadian-based research and to provide retail technology executives with an opportunity to network and share best practices. If you’re interested in receiving additional information about the Committee, contact Bill Yetman, COO, Retail Council of Canada at email@example.com.
Preparing for PCI Compliance
With the deadline for Payment Card Industry (PCI) compliance fast approaching, Retail Council of Canada, in partnership with Fortinet, sought to understand how retailers across the industry are progressing toward this end goal, and to determine what assistance is needed, if any, to aid in retailers’ efforts toward compliance. To this end, the association, with the help of partner Fortinet, performed a study of mid to large size retailers within the industry and have published the results in the PCI Compliance in Canada Report. The survey highlights several key findings, including the fact that there remains a group of retailers that still have a lot of work to complete to achieve 100 per cent compliance.
Though, it’s noted that most retailers possess a very good understanding of the factors involved in arriving at full compliance to the code, which include attaining resources for policy and process; the complexity of security event management; cost and timelines for review of the code; and elimination of historical data. However, the overarching barrier voiced by many of the respondents concerns the constantly changing set of requirements involved in achieving compliance. On-site consultation was also identified by retailers as a resource that would go a long way toward achieving compliance and addressing their common interest in speeding up the process, easing the process and accomplishing compliance effectively. “The retail landscape is constantly changing, and meeting all of the regu-
lations and standards that are required of retailers in Canada can be a difficult proposition,” says Bill Yetman, COO, RCC. “Part of the challenge with meeting PCI compliance within the industry, as we found in the results of the survey, is in some of the complexities of the standards.” In fact, complex standards, coupled with gaps in understanding, limited resources available to retailers, inconsistent interpretations of the code, and constantly changing requirements, all contribute to the difficulty in achieving compliance. If you are interested in receiving additional information from Retail Council of Canada’s contributing partner, Fortinet, concerning PCI compliance, please contact Bill Yetman at byetman@ retailcouncil.org.
6 | canadian retailer | july/august 2010 | retailcouncil.org/cdnretailer
Table of Contents for the Digital Edition of Canadian Retailer - July/August 2010
Canadian Retailer - July/August 2010
In Your Best Interest
Retail: At Issue
Store Conference 2010
You Asked Us
Canadian Retailer - July/August 2010