Canadian Retailer - Store 2012 - (Page 30)

2012 EXCELLENCE IN RETAILING: AWARDS OF DISTINCTION LIFETIME ACHIEVEMENT AWARD COMMITMENT TO CUSTOMER — KEY TO GROCER’S SUCCESS At a time when many retailers were reinventing their offering, Sobeys' former President and CEO, Bill McEwan, made the decision to listen to the customer BY D’ARCY JENISH 30 | canadian retailer | store 2012 | www.retailcouncil.org/cdnretailer http://www.retailcouncil.org/cdnretailer

Table of Contents for the Digital Edition of Canadian Retailer - Store 2012

PUBLISHER’S DESK
SHOP TALK
DIRECTOR'S MESSAGE
TALKING TO CUSTOMERS
PEOPLE: THE WINNING RETAIL INGREDIENT
COMMITMENT TO CUSTOMER – KEY TO GROCER’S SUCCESS
CUCKOO FOR THE COMMUNITY
RETAILER’S GUIDE
ENGAGEMENT AND THE POWER OF RETAIL
STRENGTHENING THE APPEAL OF RETAIL AS A CAREER
INDEPENDENT CHALLENGES MET WITH INDEPENDENT SESSIONS
RETAIL EXCELLENCE HONOURED
ADVERTISERS’ INDEX
RETAIL BY THE NUMBERS

Canadian Retailer - Store 2012

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