Canadian Retailer - September/October 2010 - (Page 6)

| shop talk shop talk RCC presents way for independents to more easily assess their technological needs As the digital world continues to grow and transform, and new technological innovations are developed and introduced to market at an increasing rate of regularity, the retail industry also continues to evolve, adapting to and influencing these technological advancements. And, considering the fact that an increasing number of Canadian consumers are researching product information online and on their mobile devices, and sharing their opinions and preferences with each other virtually, retailers are afforded the advantage of engaging with their customers and appealing to their interests in more ways than ever before. For many retailers, the progression of the technological age is an exciting time, presenting a host of opportunities and areas to exploit for future success and growth. The same is true for independent retailers across the country. However, working with limited resources and personnel, the task of assessing current technologies in use, and determining needs can present independents with just as many challenges. With the needs of independent retailers in mind, Retail Council of Canada recently partnered with Microsoft, BAASS and Second Foundation to develop the Technology Assessment for Retail Small Business – a comprehensive guide that helps explain the benefits of different technologies for small merchants, identifies the functionalities they may want to have in store and offers questions that can help start dialogue with technology vendors. “We want to ensure that the needs and requirements of Canadian independent merchants are being met, and that they have the information and resources available to them to make the right technology choices for their businesses,” says Bill Yetman, Chief Operating Officer, Retail Council of Canada. “To aid in this process, we developed the IT Assessment guide, and hope that it meets the objectives of independents and the association.” The guide offers information relating to ways the proper technology can help retailers manage their staff, customer relationships, inventory buying practices and finances more effectively; connect with their customers online through the development of an e-Commerce website; better control and understand their business data; and consolidate business operations to prepare for future growth. For more information about the Technology Assessment for Retail Small Business guide, contact Bill Yetman, RCC’s Chief Operating Officer, at (416) 922-6678 or (888) 373-8245 ext. 249. RCC also has a number of other publications and programs available for download that can help retailers with their technology needs, including the Retail Technology in Canada report and the PCI Compliance in Canada report. To access these reports, visit And the Henry Singer Award goes to… On October 5, 2010, The Alberta School of Retailing presented the 19th annual Henry Singer Award to Annette Verschuren, President, The Home Depot Canada, at the Shaw Conference Centre in Edmonton. The award, established by the school in 1992, recognizes exceptional leadership in the retailing and service sectors, in honour of the late Henry Singer. Verschuren, who joined The Home Depot Canada in 1996, overseeing the company’s growth from 19 stores to an impressive 179 across the country, received the award on the heels of an exciting year of growth for the do-it-yourself giant. “There are many leaders within retail who deserve recognition for their com- Annette Verschuren The Home Depot Canada mitment and dedication to the growth of the industry,” says Diane J. Brisebois, President and CEO, Retail Council of Canada. “But very few have made such a massive impact at the companies that they serve. She’s passionate, smart, innovative and a great example for the future leaders of retail to follow. On behalf of the entire association, I offer Annette our sincere congratulations.” Recent recipients of the Henry Singer Award include Chip Wilson, Chairman & Chief Product Manager, Lululemon Athletica Inc. (2009), Wynne Powell, President & COO, London Drugs (2008), Edward Kennedy, President & CEO, The North West Company (2007), Christine Magee and Stephen Gunn, Sleep Country Canada (2006) and Robert Dutton, President & CEO, RONA (2005). 6 | canadian retailer | september/october 2010 |

Table of Contents for the Digital Edition of Canadian Retailer - September/October 2010

Canadian Retailer - September/October 2010
Publisher's Desk
Shop Talk
Store Design
Mobile Retail
Social Media
Environmental Sustainability
Human Resources
Business Intelligence
Technology Trends
Online Retailing
Advertisers' Index
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Canadian Retailer - September/October 2010