Canadian Retailer - Fall 2012 - (Page 4)

PUBLISHER’S DESK Preventing loss… and so much more FALL 2012 | VOLUME 22 ISSUE 5 publisher Diane J. Brisebois s e n i o r v i c e - p r e s i d e n t, m e m b e r s h i p Andrew Siegwart E nsuring the protection of today’s retail organization is not what it used to be. No longer are loss prevention (LP) professionals simply a line of defense, guarding against shoplifters. Today’s LP professional leverages technology to remain ahead of criminal activity, oversees emergency preparedness plans, manages safety in the workplace, and so much more. All of this requires intimate knowledge of the organization’s customers, resulting in a seat at the executive table and, in many cases, significant input when it comes to making decisions for the business. In this special LP issue of Canadian Retailer, we explore the changing role of today’s retail LP professional, looking at the department’s expanding portfolio of responsibility and the areas of opportunity that can be exploited as a result of the broadening scope of work. Also included is coverage of the association’s 2012 Loss Prevention Conference; an interview with conference presenter and former FBI behavioural analyst Mary Ellen O’Toole about criminal behaviour; and a special RCC Roundtable discussion about the ways business improvement areas are helping to create safer communities that deter crime involving theft, violence and vandalism. We also had the opportunity to speak with Sears Canada's CEO Calvin McDonald about the company's transformation efforts and bid to rediscover its retail rhythm. And, as the Holiday Season quickly approaches, Ted Starkman, former President of The Shopping Channel, shares his insights and experience with his list of five tips that every retailer should know to properly prepare their e-commerce initiatives for the holiday rush. editor-in- chief Sean C. Tarry (416) 922-0553, ext. 286 starry@retailcouncil.org art direction Scope Media www.scopemedia.ca contributors Talbot Boggs, Denise Deveau, Robert Price, Ted Starkman, Rosalind Stefanac d i r e c t o r o f p u b l i c at i o n s We’re also pleased to feature Toy Jungle, a thriving independent retailer in B.C. , that leverages unique store design, clever merchandising and consistent interaction and engagement with its customers, resulting in an exceptional shopping experience, and repeat traffic to the store. As always, it’s a pleasure to deliver this content to you and your teams, and I hope that it serves to generate ample discussion and ideas concerning improving and enhancing your operation(s). We're always interested in hearing what you have to say about the content that we produce and about topics that you’d like to read more about. Send us your thoughts to cdnretailer@retailcouncil.org, and visit our website – www.retailcouncil.org – for even more retail tools and resources. Sincerely, Bob Phillips rphillips@naylor.com project manager Alana Place aplace@naylor.com sales manager Bill McDougall bmcdougall@naylor.com editorial office 1255 Bay Street, Suite 800 Toronto, Ontario M5R 2A9 Phone: (416) 922-6678 | Fax: (416) 922-8011 www.retailcouncil.org a d v e r t i s i n g/ p r o d u c t i o n o f f i c e Naylor (Canada), Inc. 300 – 1630 Ness Avenue Winnipeg, Manitoba R3J 3X1 Phone: (800) 665-2456 | Fax: (800) 709-5551 www.naylor.com Canadian Retailer is published six times each year by Retail Council of Canada. Members receive complimentary copies of the magazine with membership. The annual subscription rate for non-members is $36.75 + tax. Publication Mail Agreement No. 40063389 Return undeliverable Canadian addresses to: Circulation Department, 1255 Bay Street, Suite 800, Toronto, Ontario M5R 2A9 cdnretailer@retailcouncil.org We welcome your article suggestions and any photographs pertaining to retailing in Canada. Please note the opinions expressed in Canadian Retailer do not necessarily reflect those of Retail Council of Canada. For article reprints, contact Naylor (Canada) at 1-800-665-2456 or visit www.naylor.com/ articlereprints.asp. Diane J. Brisebois President and CEO Retail Council of Canada 4 | canadian retailer | fall 2012 | www.retailcouncil.org/cdnretailer http://www.scopemedia.ca http://www.retailcouncil.org http://www.naylor.com http://www.retailcouncil.org http://www.naylor.com/ http://www.retailcouncil.org/cdnretailer

Table of Contents for the Digital Edition of Canadian Retailer - Fall 2012

PUBLISHER’S DESK
SHOP TALK
FIVE LAST MINUTE ECOMMERCE HOLIDAY PREPARATION TIPS
SEARS CANADA: REDISCOVERING THE RETAIL RHYTHM
PROTECTING TODAY'S BUSINESS AND BRAND
RETAILER’S GUIDE
CREATING COMMUNITIES TO DEFLECT CRIME
FUN FOR SALE
CRIMINAL BEHAVIOUR IS WHAT YOU DON’T SEE
ADVERTISERS’ INDEX
RETAIL BY THE NUMBERS

Canadian Retailer - Fall 2012

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