Canadian Retailer - November/December 2012 - (Page 4)

PUBLISHER’S DESK Driving the retail agenda in 2013 HOLIDAY 2012 | VOLUME 22 ISSUE 6 publisher A Diane J. Brisebois s e n i o r v i c e - p r e s i d e n t, m e m b e r s h i p s we approach the end of 2012 and enjoy the increased traffic and cheer that the holiday season brings, we look back at a year filled with crises, victories and curveballs. We also look to the year ahead and the issues and trends that are affecting the industry. And we do so with confident optimism and the courage to lead. The ability to lead is not a trademark of retail, but it is the industry's cornerstone. It's also the most important requirement for the success of any business. It means having the courage to do what you believe is right and the conviction to stand behind your decisions. It's innovating and doing attempting to do things differently in the face of convention and complacency. And… retailers don't just talk the talk. They get things done. Across the country retailers continue to set new standards for the customer experience; work tirelessly to elevate employee engagement through enhanced onboarding processes and mentorship; improve efficiencies by developing improvements to the supply chain; and forge ahead laying a strong foundation for environmental practices and initiatives that are increasingly being replicated by other industries around the world. All of this achieved through leadership and determination. Retailers also got things done in government. RCC and its members from across the country worked with members of parliament, minsters and other top government officials concerning issues impacting the industry. Together we proactively engaged government on issues such as the Code of Conduct for the debit and credit card industry, tariffs and duties, cross-border shopping, the elimination of the penny, minimum wage increases, and a multitude of other important issues. In each case, re- Andrew Siegwart editor-in- chief Sean C. Tarry (416) 922-0553, ext. 286 starry@retailcouncil.org art direction Scope Media www.scopemedia.ca contributors tailers were in front of government representing the interests of the industry and ensuring that the voice of retail rang louder in the halls of government than it ever has before. It's this collectivism and leadership that makes retail great, and they're the virtues that other industries seek to emulate in their own operations. Our industry is committed and dedicated to serving our customers. We pay attention to the details and constantly seek to understand how we can do things better. By doing so, we continue to set new standards for others to follow all the time. So, as we look back on the year that was and ahead to 2013, we prepare to enter the New Year with the same focus and spirit, and the courage to continue to lead. From everyone at Canadian Retailer magazine, we hope that you've enjoyed a successful year and we wish you the very best in 2013. Have a wonderful holiday season and New Year. Sincerely, Talbot Boggs, Denise Deveau, Garrett Hall, Eve Lazarus, Alexandra Lopez-Pacheco, Robert Price, Ted Starkman d i r e c t o r o f p u b l i c at i o n s Bob Phillips rphillips@naylor.com project manager Alana Place aplace@naylor.com sales manager Bill McDougall bmcdougall@naylor.com editorial office 1255 Bay Street, Suite 800 Toronto, Ontario M5R 2A9 Phone: (416) 922-6678 | Fax: (416) 922-8011 www.retailcouncil.org a d v e r t i s i n g/ p r o d u c t i o n o f f i c e Naylor (Canada), Inc. 100 Sutherland Avenue Winnipeg, Manitoba R2W 3C7 Phone: (800) 665-2456 | Fax: (800) 709-5551 www.naylor.com Canadian Retailer is published six times each year by Retail Council of Canada. Members receive complimentary copies of the magazine with membership. The annual subscription rate for non-members is $36.75 + tax. Publication Mail Agreement No. 40063389 Return undeliverable Canadian addresses to: Circulation Department, 1255 Bay Street, Suite 800, Toronto, Ontario M5R 2A9 cdnretailer@retailcouncil.org We welcome your article suggestions and any photographs pertaining to retailing in Canada. Please note the opinions expressed in Canadian Retailer do not necessarily reflect those of Retail Council of Canada. For article reprints, contact Naylor (Canada) at 1-800-665-2456 or visit www.naylor.com/ articlereprints.asp. Diane J. Brisebois President and CEO Retail Council of Canada 4 | canadian retailer | holiday 2012 | www.retailcouncil.org/cdnretailer http://www.scopemedia.ca http://www.retailcouncil.org http://www.naylor.com http://www.naylor.com/ http://www.retailcouncil.org/cdnretailer

Table of Contents for the Digital Edition of Canadian Retailer - November/December 2012

PUBLISHER’S DESK
SHOP TALK
FIGHTING FOR RETAILERS; ENSURING THE STRENGTH OF THE INDUSTRY
DIGITAL COMMERCE “GAME CHANGERS” & INNOVATORS
LES MANN: BUILDING A LASTING GROCERY LEGACY
CURRENCY CHANGE
RETAILER’S GUIDE
RETAIL WEST: KNOWING YOUR CUSTOMER AND GROWING YOUR BUSINESS
CREATING THE FUTURE TO PROTECT IT
RETAIL’S 2012 GAME CHANGERS
ADVERTISERS’ INDEX
RETAIL BY THE NUMBERS

Canadian Retailer - November/December 2012

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