Worldwide Cruise Guide 2022 – 2024_Asia - 157

FREQUENTLY ASKED QUESTIONS
157
however, as regulations may change quickly and
new travel restrictions may be imposed - even just
shortly before you travel - that information on our
website may be changed shortly after your booking.
Therefore, we have to ask all guests to check entry
and other official requirements for all countries to
or through which you are travelling, as well as any
requirements applicable on your
home country, at the time of booking and in good time
before and close to departure. You must also keep up
to date with this information while you are away.
WILL I NEED TRAVEL INSURANCE?
We highly recommend you purchase appropriate
personal travel insurance to cover you in the event of
(including and not limited to) you are cancelling your
booking with NCL; any third-party cancellations;
baggage damage; accident cover costs; medical
injury and expenses; and any other liabilities that
will not be covered by NCL. Please note each
travel insurance policy will have different levels
and amounts of scope depending on the insurance
provider and the level of cover purchased.
Holidays should be hassle free and worry free.
However, given unforeseen events can occur
(including losing baggage, needing medical care,
delays and cancellations), we recommend all
travellers take out travel insurance.
WHAT ARE NCL'S AGE
REQUIREMENTS?
All facts stated below apply at the time of
embarkation. Infants sailing on board an NCL
vessel must be at least six months of age. However,
for voyages that have three or more consecutive
days at sea, the infant must be at least 12 months old.
When on board, a minor is defined as an individual
under 18 years of age at the time of embarkation.
A young adult is defined as an individual between
the ages of 18 and 20. Company policy states
that on itineraries that include a port in the United
States of America, Canada or China guests under
21 years of age must be accompanied in the
same, connecting, or adjoining stateroom by a
guest who is 21 years of age or older at the time
of embarkation (staterooms opposite of each
other are not applicable under this policy). For all
other cruises this regulation applies to all guests
under 18 years of age (or under 21 for guests
who are citizens of the United States of America,
Canada or China). For guests under the age of 18
travelling with an accompanying adult who is not the
minor's parent or legal guardian, a Parent/Guardian
Release Form* that authorises the minor's travel and
further authorises medical treatment in case of an
emergency must be given to an NCL representative
at
the pier during check-in. Failure to present
the completed form at embarkation may result
in
boarding being denied, with no refund provided.
*For a Parent/Guardian Consent Release Form, visit:
www.ncl.com/in/en/downloads/docs#traveldocs.
Alternatively, please contact our Guest Services
department.
On cruises that include a Canadian port, guests
under 18 travelling with a single parent have to
provide a letter of approval (preferably notarised)
from the parent not travelling.
Note: Two people under the age of 21 may travel
together
in the same stateroom if
return to your
they are a
married couple and provide proof of marriage to an
NCL representative at the pier before embarkation.
Children under 16 years of age are not allowed to
enter the fitness centre. The minimum age for use
of the Casino and the Thermal Spa (sauna, steam
room, hot tubs) is 18. Some bars and lounges on
board Norwegian Epic and Breakaway (Plus)Class
ships, for example Spice H2
O, are adult only
(18 and over).
For safety reasons children under 18 must not be
left unattended on board when going ashore.
WHAT ABOUT GUESTS WITH
REDUCED MOBILITY, DISABILITIES OR
MEDICAL CONDITIONS?
We welcome guests with disabilities or medical
conditions. Guests who have mobility impairments
should travel with someone who will take
responsibility for any assistance needed during
the cruise and in the event of an emergency. We
have a limited number of staterooms per ship that
are wheelchair accessible with grab rails in the
bathrooms, lower sinks and toilets, shower seats,
raised beds, adjustable hanging rods in wardrobes,
tilting mirrors and extra wide doors for easy access.
If you do use a wheelchair, you should bring your
own and it must be collapsible. If you do not wish
to bring your own wheelchair on board, please
contact our U.S.-based supplier Scootaround in
advance on +1 888 441 7575 to arrange delivery of
one to the ship. All wheelchairs and scooters must
be stored in your stateroom; they cannot be left in
the hallway or any other public area. All guests who
require medical equipment to be brought on board
must advise NCL before sailing. Failure to do so
may result in equipment not being cleared before
departure. To ensure the safety of our guests and
crew, wheelchairs may not be used to transfer from
the ship to a tender. Guests in wheelchairs may
consequently not be able to participate in certain
activities or shore excursions in tender ports. For
hearing-impaired guests, we have staterooms with
vibrating alarm clocks and a flashing light system
alerting guests to fire alarms. For the visionimpaired,
we allow registered guide dogs on all
NCL ships
(airline and international quarantine
restrictions may apply and should be checked
before booking your cruise).
Guests who need oxygen or require oxygen therapy
are welcome on all NCL ships; however, you must
supply your own oxygen. U.S.-based Scootaround
is the only company allowed to deliver and supply
oxygen to NCL ships. Let us know at the time of
booking that you'll be bringing oxygen on board,
then contact Scootaround at +1 888 441 7575 to
arrange delivery to the ship.
Any physical challenge or medical condition that
requires special treatment or attention must be
reported to NCL at the time of booking. For certain
conditions we ask for medical declaration and
liability forms. Due to unpredictable circumstances
at sea, NCL must reserve the right to refuse or
revoke passage to anyone who, based upon
objective standards,
condition
that
jeopardises
is in a physical or mental
safe
the
operation
of the vessel, who poses a direct threat to the
health or safety of others or who may require care
beyond that which NCL can reasonably provide.
For guests with diabetes,
refrigerators suitable
for storing insulin are available in all staterooms
except Studios (categories T1 and T8).
If you are on a low calorie diet, breakfast, lunch and
dinner menus feature low calorie, haute cuisine
dishes. Sugar-free and fat-free desserts are also
available. Gluten-free, lactose-free, sodium-free,
Kosher and dairy-free diets can also be catered
for. Requests must be made at least two months
before your cruise, however we recommend you
advise us of an any dietary requirements at the
time of booking due to some meal arrangements
being limited. For further information see ncl.com.
WHAT IF I'M PREGNANT?
NCL will make every effort to accommodate
you. However, to ensure your medical safety you
must complete all travel before the 24th week of
pregnancy. A medical certificate establishing your
due date and fitness to travel is required prior to
the cruise. Please be aware that NCL will not be
liable if you are denied boarding at the port nor will
we be responsible or liable for any complications
of pregnancy that occur during the cruise.
WHICH VACCINATIONS/HEALTH
REQUIREMENTS MIGHT BE
NECESSARY?
Recommended immunisations and other health
precautions/health related measures often change,
you should contact your GP or your travel clinic in
good time before and close to departure.
It is your responsibility to ensure you obtain details
of and comply with all recommended and required
vaccinations, health precautions and other health
related measures (including those introduced to
deal with coronavirus and any other
condition) at
infectious
disease or
the appropriate time
before departure.
WHAT IS ONLINE CHECK-IN?
In order to comply with government regulations
covering departure manifests, be sure to register
online through our website (ncl.com) after you
have paid in full and before you leave on your
NCL holiday. We strongly recommend that guests
complete their Online Check-In at least one day
before sailing, as otherwise they may be subject
to an extended check-in procedure at the cruise
terminal or may even be denied boarding.
http://www.ncl.com http://www.ncl.com http://www.ncl.com/in/en/downloads/docs#traveldocs
Worldwide Cruise Guide 2022 – 2024_Asia

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