Worldwide Cruise Guide 2022 – 2024_Asia - 158

158 FREQUENTLY ASKED QUESTIONS
WHAT DOES MY CRUISE FARE
INCLUDE?
We offer two simple price models; our base
fare is available in all stateroom categories and
already includes a variety of services as your
accommodation, meals in the main dining rooms,
snack and buffet restaurants, all entertainment
unless part of a dining entertainment production
aboard the ship, numerous activities and facilities on
board, as well as all government fees and port taxes.
Not included in the base fare are certain exclusive
alcoholic beverages, drinks from the mini-bar,
specialty coffees, bottled water, the convenience
charge for room service orders (not applicable
to continental breakfast selections until 10:00
hrs or to The Haven and Suite guests with
butler service), spa and beauty treatments, use
of the spa facilities, bowling alleys, racetrack
and lasertag, casino play, full shore excursions,
arcades, certain fitness classes, certain onboard
seminars, dry cleaning and laundry, purchases
in our shops on board as well as from Dolce
Gelato on Breakaway-Class ships, Coco's,
specialty cakes and pastries, photographs, shipto-shore-phone,
e-mail and internet above the
included minutes, faxes as well as gratuities and
personal expenses. Please note that in order to
comply with Spanish and Italian tax regulations
we are required to charge Spanish/Italian VAT
on applicable retail items purchased on board
cruises from/to Barcelona, Venice and Rome
(Civitavecchia), plus on all cruises whilst the ship
is in Spanish or Italian waters. For all sailings
to Australia we are required to charge the
additional Australian Goods & Service Tax to all
entertainment, beverage, dining, shore excursion,
spa packages and amenities when pre-purchased
or when purchased on board.
ON BOARD
WHEN CAN I BOARD THE SHIP?
Please be advised that our current guidance on
embarkation day is all guests must be onboard the
ship no later than two (2) hours prior to the departure
time noted on their cruise document or they will
not be permitted to sail. To ensure the health and
safety of all our guests and crew during the current
unprecedented times, NCL is constantly reviewing
health and safety measures. As a result, the advice
given on embarkation time may be subject to change
and will be communicated for each sailing including
but not limited to specific embarkation windows or
an earlier embarkation time cut off.
Boarding Time in Ports of Call: In all ports of call,
it is also the guest's responsibility to be back on
board the ship no later than one hour prior to the
ship's scheduled departure time (changes might
be possible due to the current situation). Please
be aware that shipboard time may differ from the
port of call and it is the guest's responsibility to
follow the shipboard time.
In the event a guest
misses the ship, it will be the guest's responsibility
to pay all expenses incurred to re-join the ship.
WHAT ABOUT CURRENCY AND HOW
DO I PAY FOR MY EXTRAS ON
BOARD?
The currency used on board our ships is US $.
We've made paying for onboard expenses very
easy. When you check in you open a shipboard
account by registering a major credit card, such
as VISA®
, MasterCard®
, American Express®
charging system similar
to shoreside facilities
in the U.S. and we do follow standard medical
care. Please ensure you have appropriate travel
insurance to cover all medical expenses.
CAN I SMOKE ON BOARD?
We want you to be comfortable on board, so
staterooms and public areas throughout all our
ships are smoke-free.
If you smoke cigarettes,
or
cash passport card*. If you prefer to pay by cash
or traveller's cheques, a suggested deposit for a
7-day cruise is US$300 per person, US$150 per
person for cruises up to 6 days or US$450 per
person for cruises of 8 days and more at checkin
(subject to change). Then, you simply sign for
your personal expenses as you go and they will be
charged to your account.
*IMPORTANT PLEASE READ:
NCL does not recommend the use of cash passport
cards as payment for your onboard account. Debit
cards are not accepted. Please be advised that
multiple holds will be placed on your card account
based on your onboard purchases. Throughout
the voyage incremental holds will be obtained
based on your onboard expenditure. This will
reduce the amount of available credit on the card
or restrict the availability of cash in the checking
or cash passport card. After settling your onboard
account, these card holds may remain on your
account for up to 30 days after the cruise ends.
To avoid overdraft charges from your bank, please
make sure that you have enough available funds
in your account during this hold period. NCL will
not be responsible for overdraft charges resulting
from holds placed on cash passport cards used
as
credit
cards.
Authorisation-hold
releases
are solely within the discretion of your lending
institution. Personal cheques or currencies other
than the US $ cannot be accepted on board, except
on our European cruises where deposits in Euros
are accepted. Any excess deposit will be refunded
at the end of the cruise in US $. Please note that
should you wish to change this excess deposit
to another currency, a foreign exchange fee will
apply. Please also keep in mind that it's always
worth having a small amount of local currency for
immediate expenses on arrival at your destination
and for any purchases you make at your ports of
call. Traveller's cheques and most major credit
cards are accepted in the ports we visit.
IS THERE A DOCTOR ON BOARD?
A doctor and nurse are on each ship to provide
medical care and services at customary charges.
Please note that the medical facilities are designed
to provide basic medical care and guests may
have to be evacuated at their own expense in the
event of serious illness or injury. Please be aware
that there is no dentist on board. NCL does not
have the equipment on board to assist guests with
any type of dialysis treatment. NCL has its own
you can do so in the Casino (players only) or
in the Cigar Bar (where available). If you prefer
pipes or cigars, you can smoke in the Cigar Bar or
designated smoking lounge. Also, you can smoke
cigarettes,
pipes and cigars in outdoor public
guest spaces and open decks where designated
by the appropriate signage. Please be aware that
e-cigarettes cannot be used in public areas where
there is a no smoking policy in force. Smoking
inside your stateroom or on your balcony will
result in a US$250 cleaning charge added to your
onboard account. Please note that some countries
have imposed a ban on e-cigarettes.
WHAT ABOUT ALCOHOL
CONSUMPTION AND WINE
CORKAGE?
On itineraries that include a port in the United
States of America, Canada or China, guests must
be 21 years of age or older to purchase or consume
alcohol except as below (terms and conditions
may vary on alcoholic beverage packages,
please check at the time of booking). On all other
itineraries this regulation applies to guests aged
18 or above with the exception of guests who
are citizens of the United States of America,
Canada or China (who must be at least 21). On
cruises that include a port in the United States of
America, Canada or China but with the exception
of Alaska and Hawai'i itineraries, NCL permits
young adults between 18 and 20 years of age to
purchase and personally consume wine and beer
only while on board and with the consent of an
accompanying parent. Authorisation will be given
only when the accompanying parent completes
the Young Adult Alcoholic Beverage Waiver form.
This form can be obtained and completed at the
Guest Services Desk on embarkation. All guests
are prohibited from bringing alcohol on board
our ships. If you purchase any alcohol at one of
our ports of call or in our onboard shops, we will
safely store your purchase(s) and on the final
night of the cruise it will be available for pickup in
a designated area. Please note that for wine and
champagne you purchase on board, a corkage fee
will apply if consumed on board. NCL encourages
the responsible use of alcohol and accordingly
reserves the right to permanently or temporarily
revoke the drinking privileges of any guest who
violates NCL's Guest Code of Conduct or who
is deemed a danger to themselves or others by
vessel management. Continued abuse of alcohol
while sailing and/or violation of NCL's alcohol
policy may result in immediate disembarkation.
Worldwide Cruise Guide 2022 – 2024_Asia

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