Worldwide Cruising Guide - November 2016 - April 2018 - UK - 114

114 BOOKING CONDITIONS NORWEGIAN CRUISE LINE FREESTYLE CRUISING BROCHURE NOVEMBER 2016 - APRIL 2018. Our full Booking Conditions apply to all bookings. These appear on our website www.ncl.co.uk and can also be provided by e-mail or post on request. The full Booking Conditions together with the information contained in the Frequently Asked Questions section contained in this brochure form the basis of your contract and constitute your conditions of carriage with NCL (Bahamas) Ltd., trading as Norwegian and/ or Norwegian Cruise Line, a limited liability company incorporated in Bermuda, with its head office in Miami, Florida, USA and a registered UK establishment (no. BR007961). Our office in England is at 4th Floor, Mountbatten House, Grosvenor Square, Southampton, SO15 2JU, United Kingdom. The following booking conditions contain only some of the terms and conditions which apply to your booking. Some of these may also be a summary. Before making your booking, you must read our full Booking Conditions and Frequently Asked Questions Section carefully as they set out our respective rights and obligations. By seeking confirmation of your booking, we are entitled to assume that you have done so and accept the full Booking Conditions and Frequently Asked Questions Section as the basis of your contract. All information is believed correct at time of print - August 2016 - but is subject to change. Information concerning the citizens and residents of sanctioned countries was updated and is believed correct as at September 2015. Except where otherwise stated, these Booking Conditions only apply to cruise only or cruise inclusive holiday arrangements and, where applicable, to the other services (such as airport transfers where you have booked cruise only and other land arrangements) which you book with us in the UK and which we agree to make, provide or perform (as applicable) as part of our contract with you. All references in these Booking Conditions to "cruise", "holiday", "holiday arrangements", "booking", "contract", "package" or "arrangements" mean such holiday arrangements. References to "departure" mean the start date of your holiday arrangements. Where you book cruise only arrangements through a tour operator, your contract will be with that tour operator and not us. Your tour operator will be responsible for the proper performance of the contracted services subject to and in accordance with their terms and conditions and our applicable conditions of carriage. Where you book cruise only arrangements through a travel agent, your contract may be with us or with the travel agent depending on how your booking is made and whether you purchase other services such as flights from or through the travel agent in connection with your cruise. Where your contract is with your travel agent, their terms and conditions will apply together with our applicable conditions of carriage. For all cruises which involve international carriage (as defined by the 1974 Athens Convention referred to below), the provisions of EC Regulation 392/2009 on the liability of carriers of passengers in the event of accidents (which incorporates certain provisions of the 1974 Athens Convention Relating to the Carriage of Passengers and Their Luggage by Sea as amended by the 2002 Protocol ("Athens Convention")) and /or the Athens Convention as referred in clause 10 of these Booking Conditions will apply to your cruise and the process of getting on or off the ship In these Booking Conditions, "you", "your" and "Guest" means all or any of the persons named on the booking (including anyone who is added or substituted at a later date). "We", "us", "our", "Norwegian Cruise Line" and "Norwegian" means NCL (Bahamas) Ltd., trading as Norwegian and/or Norwegian Cruise Line. 1. MAKING YOUR BOOKING Information on how to make a booking is shown in our full Booking Conditions. You will be asked to confirm you have read the Booking Conditions before your booking is accepted. This means the full Booking Conditions shown on our website. The first named person on the booking ("party leader") must be at least 21. A binding contract between us will come into existence when we verbally confirm your booking and provide a reservation number to you if booking direct or your travel agent receives confirmation of your booking and a reservation number from us by any means or your booking is confirmed by our website. Payment of the required deposit or full payment as applicable must be made at the time of booking. If payment is not made as required, we are entitled to treat your booking as cancelled and to levy cancellation charges as referred to in clause 6 below. The service charge applicable to your cruise (see clause 22) will be added to your booking at the time of confirmation. This charge will be shown separately on your confirmation invoice and will be payable at the same time as the balance of the holiday cost. If you do not wish to pay your service charge in this way, you may ask for it to be removed from your confirmation at the time of booking or at WWW.NCL.CO.UK | CALL: 0333 241 2319 any time up to 2 weeks prior to departure. If you do so, the service charge will be added to your shipboard account and must be paid before departure from the ship. Any increase in the service charge applicable to your cruise which occurs after confirmation will also be added to your booking unless you have already asked for this to be removed in which case it will be added to your shipboard account. If you cancel your booking before departure but after paying your service charge, the service charge will be refunded in full. Where your service charge has been pre-paid before departure, refunds are not available onboard and you must apply for a refund, if applicable, after your return home by writing to our Guest Relations department. Following confirmation of your booking as above, we will issue a confirmation invoice. This invoice will be sent or e-mailed to the party leader or your travel agent. Please check this invoice, your tickets and all other documents carefully as soon as you receive them. Contact us immediately if any information appears to be incorrect or incomplete. Please see our full Booking Conditions if you need to correct any name, other information or error or to make any alteration to your booking. Time limits and administration fees / other charges apply. may be confirmed by writing to the Guest Services Department, e-mail - longuestservices@ncl.com. As we incur costs from the time we confirm your booking, the cancellation charges shown in our full Booking Conditions will be payable. If any Guest is prevented from travelling (for example, as a result of their own illness or injury or the serious illness or injury of a close relative), they may transfer their place to someone else (introduced by you) providing we are notified more than 60 days before departure (or more than 90 days for Suites and above (category S1 - Sl)). For details including the applicable amendment fees and other charges / costs where the transfer can be made, see our full Booking Conditions. All travel documents must be returned to us before any refund you may be entitled to can be processed. Where any cancellation reduces your cabin occupancy or the number of full paying Guests below the number on which the price and/or any discounts or concessions agreed for your booking were based, we will recalculate the holiday cost of the remaining Guest(s) based on the then applicable rate and re-invoice you accordingly. We will also do so where a Guest fails to turn up for their holiday without notifying us of their cancellation. 2. PAYMENT We will not make any refunds in respect of any unused element of your holiday, including but not restricted to any cruise portion, hotel accommodation, land based programme, flights or transfers. In order to confirm your chosen holiday, a deposit or full payment is required as shown in our full Booking Conditions. 7. INSURANCE The balance of the holiday cost must be received by us not later than the balance due date which is 60 days prior to the start of the holiday for all cruises (except bookings of Suites (category S1SI) where full payment is required at 90 days). The balance due date will be shown on the confirmation invoice. You must ensure payment reaches us by this date. If we do not receive all payments due (including any surcharge where applicable) in full and on time, we reserve the right to treat your booking as cancelled by you. In this case the cancellation charges referred to in clause 6 below will be payable. Except for flight inclusive bookings, all monies you pay to one of our authorised travel agents for your holiday with us will be held by the agent on your behalf until we confirm your booking in accordance with clause 1. After that point, your agent will hold the monies on our behalf. For flight inclusive bookings, all monies paid to any authorised travel agent of ours for your holiday with us will be held on behalf of and for the benefit of the Trustees of the Air Travel Trust subject to the travel agent's right and obligation to pay such monies to us in accordance with our trading terms unless we fail. In the unlikely event of our financial failure, all monies then held by the travel agent or subsequently paid by you to the travel agent will be held by the agent on behalf of and for the benefit of the Trustees of the Air Travel Trust without any right or obligation of the agent to pay such monies to us. 3. YOUR CONTRACT A binding contract between us comes into existence when we confirm your booking to you or your travel agent as set out in clause 1. We both agree that English law (and no other) will apply to your contract and to any dispute, claim or other matter of any description which arises between us ("claim") except as set out below. We both also agree that any claim (and whether or not involving any personal injury) must be dealt with as referred to in our full Booking Conditions. 4. THE COST OF YOUR HOLIDAY Please note, changes and errors occasionally occur. You must check the price of your chosen holiday at the time of booking. We reserve the right to increase or decrease the prices of unsold holidays at any time. We also reserve the right to make changes to and correct errors in advertised prices at any time before your holiday is confirmed. The price of your chosen holiday will be confirmed at the time of booking. Once the price of your chosen holiday has been confirmed at the time of booking, we will only increase or decrease it in the circumstances set out in our full Booking Conditions. 5. CHANGES BY YOU Should you wish to make any changes to your confirmed holiday, you must notify us as soon as possible and in any event more than 60 days (or more than 90 days for Suites and above (category S1- SI)) before departure. Changes cannot be guaranteed and amendment fees / other charges will or may apply. See our full Booking Conditions for details. 6. CANCELLATION BY YOU Should you need to cancel your chosen holiday once it has been confirmed, the party leader (who must be at least 21) must immediately telephone us on 0333 241 2319 during normal working hours. If an individual Guest wishes to cancel their place on the booking (but not the entire booking), that person must telephone us on 033 241 2319 during normal working hours. The cancellation Guests are required to take out adequate and appropriate holiday insurance to cover as a minimum all travel, cancellation, medical and repatriation liabilities. You must purchase your travel insurance policy within 14 days of making full payment for your holiday at latest but you are recommended to do so before or at the time of booking. 8. CHANGES AND CANCELLATION BY US Occasionally, we have to make changes to and correct errors in our brochure and other details both before and after bookings have been confirmed and cancel confirmed bookings. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so. However, we promise we will only cancel your confirmed booking after balance due date where you have failed to comply with any requirement of these Booking Conditions entitling us to cancel (such as paying on time) or where we are forced to do so as a result of "force majeure" as defined in clause 9 below. We will not cancel after this date for any other reason. Most changes are minor. Occasionally, we have to make a "significant change". "Significant changes" usually include those listed as such in our full Booking Conditions. If we have to make a significant change or cancel, we will tell you as soon as reasonably possible. If there is time to do so before departure, we will offer you the choice of the following options: (a) (for significant changes) accepting the changed arrangements or (b) purchasing an alternative holiday from us, of a similar standard to that originally booked if available (if the chosen alternative is less expensive than your original one, we will refund the difference but if it is more expensive, we will ask you to pay the difference) or (c) cancelling or accepting the cancellation in which case you will receive a full and quick refund of all monies you have paid to us. Please note: the above options are not available where any change made is not a significant one. Such changes are treated as minor changes for the purposes of these Booking Conditions. If we have to make a significant change or cancel after balance due date, we will pay you reasonable compensation, where appropriate, subject to the exceptions set out in our full Booking Conditions. Very rarely, we may be forced by "force majeure" (see clause 9) to change or terminate your holiday after departure but before the scheduled end of your time away. This is extremely unlikely but if this situation does occur, we regret we will be unable to make any refunds (unless we obtain any refunds from our suppliers), pay you any compensation or meet any costs or expenses you incur as a result. If your flight is cancelled or delayed, your flight ticket is downgraded or boarding is denied by your airline, depending on the circumstances, the airline may be required to pay you compensation, refund the cost of your flight and/or provide you with accommodation and/ or refreshments under EC Regulation No 261/2004 - the Denied Boarding Regulations 2004. Further details are given in our full Booking Conditions. 9. FORCE MAJEURE Except where otherwise expressly stated in these Booking Conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by, or you otherwise suffer any damage or loss, (as more fully described in clause 10(2) below) as a result of, "force majeure". In these Booking Conditions, "force majeure" means any event which we or the supplier of the service(s) in question could not, even http://www.ncl.co.uk http://WWW.NCL.CO.UK

Table of Contents for the Digital Edition of Worldwide Cruising Guide - November 2016 - April 2018 - UK