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10. OUR LIABILITY TO YOU
(1) Subject to clauses 10(5) and 10(6) below, we promise to make
sure that the holiday arrangements we have agreed to make,
perform or provide, as applicable, as part of our contract with
you are made, performed or provided with reasonable skill and
care. This means that, subject to these Booking Conditions,
we will accept responsibility if, for example, you suffer death
or personal injury or your contracted holiday arrangements are
not provided as promised or prove deficient as a result of the
failure of ourselves, our employees, agents or suppliers to use
reasonable skill and care in making, performing or providing,
as applicable, your contracted holiday arrangements. Please
note it is your responsibility to show that reasonable skill and
care has not been used if you wish to make a claim against us.
In addition, we will only be responsible for what our employees,
agents and suppliers do or do not do if they were at the time
acting within the course of their employment (for employees)
or carrying out work we had asked them to do (for agents
and suppliers). For any claims which are covered by clause
10(6) or to which the provisions of any other international
convention apply, this clause 10(1) will only apply to the extent
that it is consistent with either the applicable provisions of
the Regulation and Athens Convention (as defined in clause
10(6) or the applicable provisions of any other applicable
international convention).
(2) We will not be responsible for any injury, illness, death, loss
(including without limitation loss of enjoyment or possessions),
damage, expense, cost or other sum or claim of any nature
whatsoever which results from any of the following:
(i) the act(s) and/or omission(s) of the person(s) affected or
any Guest travelling with them; or
(ii) the act(s) and/or omission(s) of a third party not connected
with the provision of your holiday and which were
unforeseeable or unavoidable; or
(iii) 'force majeure' as defined in clause 9 above
(3) Please note, we cannot accept responsibility for any services
which do not form part of our contract. This includes, for
example, any additional services or facilities which your hotel
or any other supplier agrees to provide for you where the
services or facilities are not advertised by us as forming part of
your holiday and we have not agreed to arrange them as part
of our contract. Please also see clause 15 "Shore excursions
and brochure information". In addition, regardless of any
wording used by us on our website, in any of our brochures or
elsewhere, we only promise to use reasonable skill and care
as set out above and we do not have any greater or different
liability to you.
(4) For all claims concerning or arising out of loss of, delay and/
or damage to any luggage or personal possessions (including
money) for which we are liable, the maximum amount we will
have to pay you is £1000 per person affected except where
clause 10(5) or 10(6) applies.
For all other claims which do not involve death or personal
injury, if we are found liable to you on any basis, the maximum
amount we will have to pay you is twice the price (excluding
insurance premiums, amendment / cancellation charges and
service charge) paid by or on behalf of the person(s) affected
in total unless a lower limitation applies to your claim under
clause 10(5) or 10(6) below. This maximum amount will only be
payable where everything has gone wrong and you have not
received any benefit at all from your holiday.
(5) Where any claim or part of a claim (including those involving
death or personal injury) concerns or arises from any flight
arrangements (including without limitation, the process of
getting on and/or off the aircraft concerned) to which any
international convention or EU regulation applies where we
have arranged the flight as part of our contract or is otherwise
a claim to which clause 10(6) does not apply, our liability
(including the maximum amount of compensation we will have
to pay you, the types of claim and the circumstances in which
compensation will be payable) will be limited as if we were
the carrier in question as set out in this clause 10(5) (for flight
related claims) or in accordance with any other international
convention applicable to the claim. The most we will have to
pay you for that claim or that part of a claim if we are found
liable to you on any basis is limited to the most we or the
carrier concerned would have to pay under the international
convention or EU regulation which applies to the flight or claim
in question (for example, the Warsaw Convention as amended
or unamended and the Montreal Convention for international
travel by air and/or for airlines with an operating licence
granted by an EU country, the EC Regulation on Air Carrier
Liability No 889/2002 for national and international travel by
air). Where we or the carrier is not or would not be obliged to
make any payment to you under the applicable international
convention or EU regulation (including where any claim is not
notified or issued in accordance with the time limits stipulated
in the applicable convention or regulation), we are similarly not
obliged to make a payment to you for that claim or part of the
claim. When making any payment, we are entitled to deduct
any money which you have received or are entitled to receive
from the airline for the complaint or claim in question. Copies of
the applicable international conventions and EU regulations are
available from us on request. Please also note that strict time
limits apply for notifying loss, damage or delay of luggage to the
airline. Any proceedings in respect of any claim (including one
for personal injury or death) must be brought within 2 years of
the date stipulated in the applicable international convention or
EU regulation.
(6) EC Regulation 392/2009 on the liability of carriers of passengers
in the event of accidents ("Regulation") became applicable in
the EU and EEA States on 31 December 2012. It incorporates,
implements and extends certain provisions of the 1974 Athens
Convention Relating to the Carriage of Passengers and Their
Luggage by Sea as amended by the 2002 Protocol ("Athens
Convention"). References in these Booking Conditions to
the Athens Convention mean those provisions of the Athens
Convention which the Regulation incorporates, implements and
extends unless the context otherwise requires. The Regulation
and the Athens Convention apply to international carriage
as defined by the Athens Convention. Where applicable, the
Regulation and the Athens Convention apply to the cruise
element of your holiday as well as the process of getting on or
off the ship concerned in accordance with the provisions of the
Athens Convention ("course of carriage"). We are the carrier
for the purposes of the Regulation and the Athens Convention.
The Regulation and the Athens Convention covers the liability
of the carrier in respect of passengers, their luggage and their
vehicles as well as mobility equipment, in the event of accidents
during the course of carriage. It does not affect the right of
carriers to limit their liability for accidents in accordance with the
International Convention on Limitation of Liability for Maritime
Claims of 1976, as amended by the 1996 Protocol in its up to
date form. Accidents under the Regulation and the Athens
Convention include both ‚shipping' and ‚non-shipping' incidents
in the course of the carriage. A "shipping incident" means
shipwreck, capsizing, collision or stranding of the ship, explosion
or fire in the ship, or defect in the ship. A "non-shipping incident"
means any incident which is not a shipping incident.
For any claim arising during the course of carriage, the only
liability we have to you is in accordance with the Regulation
and the Athens Convention where applicable. This includes
claims involving death or personal injury or loss of or damage to
luggage or any mobility equipment or other specific equipment
used by a guest with reduced mobility ("mobility equipment").
This means you are not entitled to make any claim against us
which arises in the course of carriage which is not expressly
permitted by the Regulation and the Athens Convention where
applicable or which is in excess of the limits provided by the
Regulation and the Athens Convention. Any claims covered
by the Regulation and the Athens Convention must be made
within the time limits set out in the Athens Convention (see
below). Any proceedings must be issued within the maximum
time limit specified by the Athens Convention.
A brief summary of our liability under the Regulation and the
Athens Conventions where applicable is set out below.
Personal injury or death
The Athens Convention limits the maximum amount we
as the carrier may have to pay if we are found liable in the
event of death or personal injury occurring during the course
of carriage. Different limits and bases for liability apply
depending on whether the death or personal injury results from
a shipping incident or a non-shipping incident. For a shipping
incident, the passenger has a right to compensation from the
carrier or the carrier's insurance provider of up to 250,000
SDR (approximately £267,000 as at 22 August 2016) in any
event, with the exception of circumstances beyond the carrier's
control (such as act of war, natural disaster, act of a third party).
Compensation arising from a shipping incident can go up to
400,000 SDR (approximately £427,000 as at 22 August 2016)
unless the carrier proves that the incident occurred without his
fault or neglect. For a non-shipping incident, the passenger
has a right to compensation from the carrier or the carrier's
insurance provider of up to 400,000 SDR (approximately
£427,000 as at 22 August 2016), if he/she proves that the
incident was the result of the carrier's fault or neglect.
In certain circumstances, we will not be liable for death or
personal injury which arises in the course of the carriage.
Luggage
The Athens Convention also limits the maximum amount we
as the carrier may have to pay where loss of or damage to
luggage occurs during the course of carriage. Different bases
for liability apply depending on whether the loss or damage
results from a shipping incident or a non-shipping incident.
Cabin luggage is luggage which the passenger has in his cabin
or otherwise in his possession, custody or control. Luggage
does not include mobility equipment which is dealt with below.
Loss of or damage to luggage includes expenses which result
from the luggage not having been re-delivered to the passenger
within a reasonable time of the arrival of the ship on which the
luggage was carried or should have been carried but does not 115
include delays resulting from any labour disputes.
For loss or damage caused by a shipping incident, the
passenger has a right to compensation from the carrier of up
to 2,250 SDR (approximately £2,400 as at 22 August 2016) for
cabin luggage and, up to 3,375 SDR (approximately £3,600 as
at 22 August 2016) for other luggage unless the carrier proves
that the incident occurred without his fault or neglect. For loss
or damage caused by a non-shipping incident, the passenger
has a right to compensation from the carrier of up to 2,250 SDR
(approximately £2,400 as at 22 August 2016) for cabin luggage
and, up to 3,375 SDR (approximately £3,600 as at 22 August
2016) for other luggage, if he/she proves that the incident was
the result of the carrier's fault or neglect.
In accordance with the Athens Convention, you agree that
any successful claim for any loss of or damage to luggage will
be subject to an excess or deduction of 149 SDR per person
(approximately £159 as at 22 August 2016).
Valuable or important items
All valuable and important items (for example, money, jewellery,
medicines, fragile items, important travel and other documents,
video/camera/computer equipment, other valuables etc.) must
be carried by hand and not packed in your luggage and/or left
unsecured in your cabin or elsewhere on board the ship, on any
other transport or in any other accommodation. Special care
must be taken of such items. For your protection, once on board
the ship or during any hotel stay, all valuable and important items
must be left in your cabin or hotel room mini-safe where available
or deposited with your hotel's reception if they undertake the
safekeeping of such items when they are not being personally
worn or carried by you. Please, however, bear in mind that no
mini-safe is totally secure and consider carefully whether you
need to bring the items in question with you on holiday. If a
valuable or important item is lost, damaged or stolen, we are
entitled to argue, where appropriate, that you should not have
brought the item on holiday. We will not in any event be liable
for loss of or damage to monies, negotiable securities, gold,
silverware, jewellery, ornaments, works of art or other valuables.
You are strongly advised to take out appropriate and adequate
insurance to protect all valuable and important items.
Please note, we do not have the facility aboard any of our ships
to accept any valuables for safe-keeping. In accordance with
the Athens Convention, we cannot therefore accept liability
for the loss of or damage to any valuables you bring on
holiday with you. Placing valuables in a cabin mini-safe is not
depositing them with us for safe-keeping for the purposes of the
Athens Convention.
Without prejudice to the above, in the event that we are found
liable for loss of or damage to any valuables on any basis,
the most we will have to pay you in respect of such loss or
damage is the maximum payable under the Athens Convention
for valuables deposited with us for the agreed purpose
of safe-keeping. This maximum is 3,375 SDR per person
(approximately £3,600 as at 22 August 2016).
Mobility equipment
The Regulation and Athens Convention also limits the
maximum amount we as the carrier have to pay where loss
of or damage to mobility equipment occurs during the course
of carriage. For loss or damage caused by a shipping incident,
the passenger has a right to compensation from the carrier
corresponding to the replacement value or the repair costs
of the equipment concerned, unless the carrier proves that
the incident occurred without his fault or neglect. For loss or
damage caused by a non-shipping incident, the passenger
has a right to compensation from the carrier corresponding
to the replacement value or the repair costs of the equipment
concerned, if he/she proves that the incident was the result of
the carrier's fault or neglect.
Advance payment in the event of a shipping incident
In case of death or personal injury caused by a shipping
incident, the passenger or other person entitled to damages
has a right to an advance payment to cover immediate
economic needs. The payment shall be calculated on the basis
of the damage suffered, shall be made within 15 days and shall
not be less than 21,000 Euros (approximately £18,000 as at 22
August 2016) in the event of death.
Time limits
Any damage to cabin or other luggage, which is apparent, must
be notified to us in writing before or, at latest, at the time of
disembarkation from the ship for cabin luggage or at the time
of re-delivery for other luggage. Any damage which is not
apparent or loss of cabin or other luggage must be notified to
us in writing within 15 days of disembarkation from the ship or
re-delivery (or scheduled re-delivery in the event of loss).
If the passenger fails to comply with the above, he shall be
presumed, unless the contrary is proved, to have received the
luggage undamaged. The notice in writing need not be given if
the condition of the luggage has at the time of its receipt been
the subject of joint survey or inspection.
In general, any proceedings for damages before a competent
court must be commenced within a period of 2 years of the date
BOOKING CONDITIONS
with all due care, foresee or avoid. Such events will usually include
(whether actual or threatened) war, riot, civil unrest, terrorist
activity, industrial dispute, natural or nuclear disaster, adverse
weather conditions (including hurricanes), epidemics, fire, closure
or restriction of airspace, airports and ports and all other events
outside our control. Force majeure will also include the UK Foreign
Office advising against all travel or all but essential travel to any
country, region or destination.
Table of Contents for the Digital Edition of Worldwide Cruising Guide - November 2016 - April 2018 - UK
Contents
Worldwide Cruising Guide - November 2016 - April 2018 - UK - Cover1
Worldwide Cruising Guide - November 2016 - April 2018 - UK - Contents
Worldwide Cruising Guide - November 2016 - April 2018 - UK - 3
Worldwide Cruising Guide - November 2016 - April 2018 - UK - 4
Worldwide Cruising Guide - November 2016 - April 2018 - UK - 5
Worldwide Cruising Guide - November 2016 - April 2018 - UK - 6
Worldwide Cruising Guide - November 2016 - April 2018 - UK - 7
Worldwide Cruising Guide - November 2016 - April 2018 - UK - 8
Worldwide Cruising Guide - November 2016 - April 2018 - UK - 9
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Worldwide Cruising Guide - November 2016 - April 2018 - UK - 13
Worldwide Cruising Guide - November 2016 - April 2018 - UK - 14
Worldwide Cruising Guide - November 2016 - April 2018 - UK - 15
Worldwide Cruising Guide - November 2016 - April 2018 - UK - 16
Worldwide Cruising Guide - November 2016 - April 2018 - UK - 17
Worldwide Cruising Guide - November 2016 - April 2018 - UK - 18
Worldwide Cruising Guide - November 2016 - April 2018 - UK - 19
Worldwide Cruising Guide - November 2016 - April 2018 - UK - 20
Worldwide Cruising Guide - November 2016 - April 2018 - UK - 21
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Worldwide Cruising Guide - November 2016 - April 2018 - UK - Cover3
Worldwide Cruising Guide - November 2016 - April 2018 - UK - Cover4
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