Worldwide Cruising Guide - August 2018 – April 2020 - UK - 105

F R E Q U E N T LY A S K E D Q U ES T I O N S

FREQUENTLY ASKED QUESTIONS.
ALL GUESTS FROM THE UNITED KINGDOM PLEASE VISIT WWW.NCL.CO.UK FOR FURTHER
DETAILS, RELATED FORMS AND INTERNET LINKS.

BEFORE YOU CRUISE
WHAT DO I HAVE TO CONSIDER
WHEN CHOOSING A TRAVEL DATE
AND STATEROOM?

When deciding on your travel date, you should take into
account any circumstances or events that may have an
influence on your cruise experience, for example school
holidays, spring break, local public holidays, special
sports events etc. When choosing your stateroom
please consider whether you'd like to have for example
an oceanview, open balcony or enclosed balcony. Also
please consider that some staterooms - especially
those on lower decks - may be slightly noisier than
others due to the operation of the engines. The same
applies to staterooms close to nightclubs, lifts or
staircases, kitchen galleys, fitness centre, kids and
teens facilities and when tender boats are in operation
(see online deck plans for details).

WHAT IS A GUARANTEE STATEROOM?

A Guarantee stateroom (GTY) is one where there is no
stateroom number assigned at the time of booking. A
stateroom may be assigned any time after final payment
has been received, up to the day of sailing. A Guarantee
stateroom guarantees you a stateroom in the category you
have paid for (Inside, Oceanview etc.). It does not guarantee
deck, location or specific bed arrangements. No changes
will be made once a stateroom has been assigned.

WHAT IS A BACK-TO-BACK
(COMBINED ITINERARY)?

When you take more than one cruise in consecutive order,
it is called a back-to-back cruise. The cruises can be on the
same ship or different ships. There can be no more than a
one-day lapse between cruises for it to be considered a
back-to-back cruise. Depending on the port and customs
regulations, you may be required to disembark and reembark between sailings, and may be required to complete
a Customs Declaration Form after each cruise. If you
disembark while customs is inspecting the ship, you will
need to wait until customs has finished before re-embarking.
Some entertainment options and dining room menus may
be duplicated during the second cruise.

WHAT SHALL I PACK?

The atmosphere on our modern ships is neither too
dressy, nor too casual. In fact, you'll find that there are
really only two types of attire you'll need. The atmosphere
in the mid-ship dining room, the buffet and most of our
speciality restaurants is contemporary, so cruise casual
attire is perfect. If you choose the more sophisticated
atmosphere of the main dining room or select speciality
restaurants, we ask you to wear smart casual attire.
Norwegian's Night Out, is the perfect opportunity to get
dressed up for an evening of cocktails, fine dining and
great entertainment. You may also want to pack all-white
for our iconic White Hot Party or H2GLOW Party. And we
recommend packing a sweater / pashmina too as some
guests find the air conditioning a bit chilly.
As all your suitcases are collected the night before we
return home, don't forget to bring an overnight bag for
prescriptions and need-to-have items.

HOW MANY SUITCASES CAN I TAKE?

Each guest is allowed up to two pieces of checked
luggage, each with a 22 kg maximum. If travelling by air,
remember that airlines do have their own checked
baggage and hand luggage restrictions, so please check
these before travel. Airlines and Norwegian Cruise Line
have limited liability loss, so be sure all baggage and
personal belongings are properly insured. Suitcases
should be tagged. Medicines in their original containers,

jewellery, fragile items, valuables and important documents
should be carried in your hand luggage. If you are bringing
your wheelchair, check with your airline for any restrictions
they may have.

WHICH ITEMS ARE NOT PERMITTED
ON BOARD?

Guests are not allowed to bring any intoxicating liquors /
beverages, travel irons, firearms, weapons of any kind,
ammunition, explosive substances or any goods of a
dangerous nature on board. Animals of any kind are not
allowed on board, except service or guide animals,
provided the guest notifies Norwegian Cruise Line prior to
the cruise of his intention to bring such an animal. Such
guests must also agree to take sole responsibility for any
expense, damage, injuries or losses associated with or
caused by such an animal.

WHAT ARE PASSPORT AND
VISA REQUIREMENTS?

Passport and visa requirements may change and vary by
destination. We regret we cannot accept any liability if you
are refused entry onto any flight or into any country, or
otherwise suffer any difficulties or incur any costs as a
result of not having the correct passport and/or any
required visa(s).
It is your responsibility to ensure that you are in possession
of all necessary travel and health documents before
departure. You must pay all costs incurred in obtaining
such documentation. If failure to have any necessary
travel or other documents results in fines, surcharges or
other financial penalty being imposed on us, you will be
responsible for reimbursing us accordingly.
A visa is required for some of the destinations visited on
the Norwegian Jewel cruises on pages 70-73. The
relevant information can be found here: CIBTvisas (http://
cibtvisas.co.uk/ncl). The required visas can be requested
via the visa and passport service provider CIBTvisas
(http://cibtvisas.co.uk/ncl). If you would like to explore St.
Petersburg individually, you can also request the
corresponding visa via CIBTvisas. Additionally, all cruise
guests sailing from a U.S. port to Cuba require a Cuban
visa which needs to be obtained prior to your cruise.
Please ask at time of booking or contact CIBTvisas. In all
cases a fee applies. For cruises to Cuba, guests also
need to document that they fulfil the requirements
concerning cultural exchanges by completing a selfcertification form which must be received by Norwegian
Cruise Line at least 3 days prior to the cruise departure. To
access the electronic version of the certification form please
refer to https://ncl.secure.force.com/CubaTravelAffidavit.
Guests are responsible for ensuring they are in possession
of all relevant documentation and visas for the entire cruise
itinerary including all ports of call or they maybe denied
boarding. Guests will not be able to board the vessel
without having first completed the certification form.

WILL I NEED TRAVEL INSURANCE?

Under the terms of our booking conditions, everyone
cruising with us is required to have purchased a Travel
Insurance policy for their trip. It must cover Cancellation and
Medical Emergency Expenses as a minimum and must be
purchased within 14 days of full payment being taken for
your cruise. No liability will be accepted by us if you are
cruising without adequate Travel Insurance. For more
information please visit www.ncl.co.uk/insurance.

WHAT ARE NORWEGIAN CRUISE
LINE'S AGE REQUIREMENTS?

All facts stated below apply at the time of embarkation.
Infants sailing on board a Norwegian Cruise Line vessel
must be at least six months of age. However, for voyages
that have three or more consecutive days at sea, the
infant must be at least 12 months old.

105

When on board, a minor is defined as an individual
under 18 years of age at the time of embarkation. A
young adult is defined as an individual between the
ages of 18 and 20. Please note that this does not
relate to child pricing in our brochures, where the age
is 2-11 years old.
Company policy states that on itineraries that include a
port in the United States of America, Canada or China
guests under 21 years of age must be accompanied in the
same, connecting, or side by side stateroom by a guest
who is 21 years of age or older at the time of embarkation
(staterooms opposite of each other are not applicable
under this policy). For all other cruises this regulation
applies to all guests under 18 years of age with the
exception of guests who are citizens of the United States
of America, Canada or China. For guests under the age of
18 travelling with an accompanying adult, who is not the
minor's parent or legal guardian, a Parent/Guardian
Release Form* that authorises the minor's travel and
further authorises medical treatment in case of an
emergency must be given to a Norwegian Cruise Line
representative at the pier during check-in. Failure to
present the completed form at embarkation may result in
boarding being denied, with no refund provided.
* For a Parent/Guardian Consent Release Form, visit https://www.ncl.com/
sites/default/files/ParentGuardianForm_01302012b.pdf. Alternatively, please
contact our Guest Services department on 0333 241 2655.

On cruises that include a Canadian port, guests under 18
travelling with a single parent have to provide a letter of
approval (preferably notarised) from the parent not
travelling. Note: Two people under the age of 21 may
travel together in the same stateroom if they are a married
couple and provide proof of marriage to a Norwegian
Cruise Line representative at the pier before embarkation.
Children under 16 years of age are not allowed to enter
the fitness centre. The minimum age for use of the Casino
and the Thermal Spa (sauna, steam room, hot tubs) is 18.
Some bars and lounges on board Norwegian Epic and
Breakaway (Plus)-Class ships, for example Spice H2O,
are adult only (18 and over). We do not have lifeguards on
duty; all children under 12 must have adult supervision.
For safety reasons children must not be left unattended
on board when going ashore.

WHAT ABOUT GUESTS WITH
SPECIAL NEEDS?

We welcome guests with special needs. Guests who have
mobility impairments should travel with someone who will
take responsibility for any assistance needed during the
cruise and in the event of an emergency.
We have a number of staterooms per ship that are
wheelchair accessible with grab rails in the bathrooms,
lower sinks and toilets, shower seats, raised beds,
adjustable hanging rods in wardrobes, tilting mirrors and
extra wide doors for easy access.
If you do use a wheelchair, you must bring your own and
it must be collapsible#. If you do not wish to bring your own
wheelchair on board, please contact our U.S.-based
supplier Special Needs at Sea on 001 954 585 0575 to
arrange delivery of one to the ship. All wheelchairs and
scooters must be stored in your stateroom; they cannot be
left in the hallway or any other public area. All guests who
require medical equipment to be brought on board must
advise Norwegian Cruise Line before sailing. Failure to do
so may result in equipment not being cleared before
departure. To ensure the safety of our guests and crew,
wheelchairs may not be used to transfer from the ship to a
tender. Guests in wheelchairs may consequently not be
able to participate in certain activities or shore excursions
in tender ports.
#Please note Norwegian Cruise Line only accepts certain kinds of
wheelchairs on board due to ship safety. For more details please
check http://www.ncl.co.uk/guests-with-special-requirements.

For hearing-impaired guests, we have staterooms with
vibrating alarm clocks and a flashing light system alerting
guests to fire alarms. For the vision-impaired, we allow

http://WWW.NCL.CO.UK https://www.ncl.com/ http://cibtvisas.co.uk/ncl http://cibtvisas.co.uk/ncl http://cibtvisas.co.uk/ncl https://ncl.secure.force.com/CubaTravelAffidavit http://www.ncl.co.uk/insurance http://www.ncl.co.uk/guests-with-special-requirements

Table of Contents for the Digital Edition of Worldwide Cruising Guide - August 2018 – April 2020 - UK