Worldwide Cruising Guide - August 2018 – April 2020 - UK - 106

106 F R E Q U E N T LY A S K E D Q U ES T I O N S
registered guide dogs on all Norwegian Cruise Line ships
(airline and international quarantine restrictions may apply
and should be checked before booking your cruise).
Guests who need oxygen or require oxygen therapy are
welcome on all Norwegian Cruise Line ships; however,
you must supply your own oxygen. U.S.-based Special
Needs at Sea is the only company allowed to deliver and
supply oxygen to Norwegian Cruise Line ships. Let us
know at the time of booking that you'll be bringing oxygen
on board, then contact Special Needs at Sea at 001 954
585 0575 to arrange delivery to the ship.
Any physical challenge or medical condition that requires
special treatment or attention must be reported to
Norwegian Cruise Line at the time of booking. For certain
conditions we ask for medical declaration and liability
forms. Due to unpredictable circumstances at sea,
Norwegian Cruise Line must reserve the right to refuse or
revoke passage to anyone who, based upon objective
standards, is in a physical or mental condition that
jeopardises the safe operation of the vessel, who poses a
direct threat to the health or safety of others or who may
require care beyond that which Norwegian Cruise Line
can provide.
For guests with diabetes, refrigerators suitable for storing
insulin are available in all staterooms except Studios
(category T1 and T8).
If you are on a low calorie diet, breakfast, lunch and dinner
menus feature low calorie, haute cuisine dishes. Sugarfree and fat-free desserts are also available. Gluten-free,
lactose-free, sodium-free, Kosher and dairy-free diets can
also be catered for and must be requested at least two
months before your cruise. For further information see
www.ncl.co.uk.

WHAT IF I'M PREGNANT?

Norwegian Cruise Line will make every effort to
accommodate you. However, to ensure your medical
safety you must complete all travel before the 24th week of
pregnancy. A medical certificate establishing your due
date and fitness to travel is required prior to the cruise.
Please be aware that Norwegian Cruise Line will not be
liable if you are denied boarding at the port nor will we be
responsible or liable for any complications of pregnancy
that occur during the cruise.

WHICH VACCINATIONS MIGHT
BE NECESSARY?

As recommended immunisations and other health
precautions often change, we suggest that you contact
your GP or your travel clinic in time before departure.

WHAT IS ONLINE CHECK-IN?

In order to comply with government regulations covering
departure manifests, be sure to register online through
our website (www.ncl.co.uk) after you have paid in full and
before you leave on your Norwegian Cruise Line holiday.
We strongly recommend that guests complete their Online
Check-In at least one day before sailing, as otherwise
they may be subject to an extended check-in procedure at
the cruise terminal or may even be denied boarding.

WHAT DOES MY CRUISE
FARE INCLUDE?

Your cruise fare pays for your accommodation, meals in
the main dining rooms, snack and buffet restaurants and
all entertainment unless part of a dining entertainment
production aboard the ship, numerous activities on board,
the use of many on-board facilities as well as all
government fees and port taxes.
For guests booking in the UK and starting from April 6,
2017, Norwegian Cruise Line offers Premium All Inclusive
(see pages 2-3) aboard its fleet. With Premium All
Inclusive, guests 21 and older will enjoy spirits, bottled or
draft beer, wines by the glass and cocktails of up to US $ 15,
light beer, soft drinks and juices in all lounges, bars and
restaurants at any time during the entire cruise while
children and adolescents enjoy unlimited soft drinks,
water and juices on board. Also included are a wide range

of speciality coffees (Lavazza) served in all restaurants at
meal times and one bottle of water per person per day
available in the stateroom. In addition, 60 minutes free
Wi-Fi per person. The service charge as well as all
gratuities related to the all-inclusive services are included
in the price. With Premium All Inclusive, guests staying in
The Haven by Norwegian® and Suites (stateroom
categories beginning with the letters C, H and S), also
receive a speciality restaurant package including a certain
number of dinners in the following venues: Cagney's
Steakhouse, Teppanyaki, Le Bistro, La Cucina,
Margaritaville and Moderno Churrascaria. They will also
obtain 250 minutes free WiFi per Suite as well as US $ 100
on-board spending money per Suite.
For a detailed overview of our Premium All Inclusive
product please visit www.ncl.co.uk/all-inclusive or consult
the corresponding brochure insert.
The speciality restaurants have à la carte pricing or a
cover charge (see www.ncl.co.uk for details). A 20%
gratuity and speciality dining service charge applies.
Not included in the cruise fare are certain alcoholic
beverages, drinks from the mini-bar, speciality coffees not
served in the restaurants during meals, the convenience
charge for room service orders (not applicable to
continental breakfast selections until 10:00 or to The
Haven and Suite guests with butler service), spa and
beauty treatments, use of the spa facilities and bowling
alleys, casino play, shore excursions, certain fitness
classes, certain on-board seminars, dry cleaning and
laundry, purchases in our shops on board as well as from
Dolce Gelato on Breakaway-Class ships, Coco's,
speciality cakes and pastries, photographs, ship-to-shore
phone, e-mail, internet, faxes as well as gratuities and
personal expenses.
Please note that in order to comply with Spanish and
Italian tax regulations we are required to charge Spanish/
Italian VAT on applicable retail items purchased on board
cruises from/to Barcelona, Venice and Rome
(Civitavecchia), as well as on all other cruises whilst the
ship is in Spanish or Italian waters. Kindly note that for all
sailings to Australia we are required to charge the
additional Australian Good & Service Tax to all
entertainment, beverage, dining, shore excursion and spa
packages as well as amenities when pre-purchased or
when purchased on board.
If you have purchased a Fly-Cruise package, economy
flights and transfers between the airport, hotel (where
applicable) and ship are also included. Check your
chosen itinerary for full details. See pages 102-104 or visit
www.ncl.co.uk for more information.
Please note that the information provided in this paragraph
is correct at the time of going to print but subject to change.

CAN I PRE-BOOK MY SEAT FOR
THE FLIGHTS?

Sorry, but due to the nature of the Fly-Cruise booking,
seats will only be allocated at check-in, so get there early
to ensure you can choose your seat. Only fully fit and
able-bodied passengers may occupy exit row seats.
These seats may therefore only ever be assigned at the
discretion of the airline at check-in. Due to the
configuration of the aircraft it may not always be possible
to obtain seats together. Norwegian Cruise Line has no
control over the allocation of airline seats and cannot
guarantee seat requests.

ON BOARD
WHEN CAN I BOARD THE SHIP?

Arrival at the Cruise Terminal: For your comfort and
convenience, we recommend that guests do not arrive at
the cruise terminal more than one hour prior to the
scheduled embarkation time printed on their cruise
documents. Due to security regulations, you may not be
allowed to enter the cruise terminal before the scheduled
embarkation time and may want to avoid waiting in

potentially inclement weather as the waiting area outside
the cruise terminal may be restricted. Please also note
that refreshment facilities and seating at and around the
cruise terminal may be limited. During the Online CheckIn, you may be asked to select an arrival time at the pier if
your booking is Cruise Only. Please make sure to arrive at
the selected time.
Final Boarding Time: In order to facilitate the embarkation
process and the processing of your eDocs, and to comply
with government regulations governing departure
manifests, all guests are required to complete the Online
Check-In at least one day prior to sailing. All guests must
complete check-in at the cruise terminal and be on board
the ship no later than one hour prior to the departure time
noted on their cruise documents or they will not be
permitted to sail. Please note that guests who have not
filled out their Online Check-In will be required to complete
check-in at the cruise terminal at least two hours prior to
sailing. Any late arriving guest may join the ship at an
approved port of call in the scheduled itinerary. Such
guests will be responsible for all applicable fees and travel
expenses to that subsequent port of call.
Boarding Time in Ports of Call: In all ports of call, it is
also the guest's responsibility to be back on board the ship
no later than one hour prior to the ship's scheduled
departure time. Please be aware that shipboard time may
differ from the port of call and it is the guest's responsibility
to follow the shipboard time. In the event a guest misses
the ship, it will be the guest's responsibility to pay all
expenses incurred to rejoin the ship.

WHAT ABOUT CURRENCY
AND HOW DO I PAY FOR MY
EXTRAS ON BOARD?

The currency used on board our ships is US $. We've
made paying for on-board expenses very easy. When you
check in you open a shipboard account by registering a
major credit card, VISA®, MasterCard®, American
Express® or cash passport card*. If you prefer to pay by
cash or traveller's cheques, a suggested deposit for a
7-day cruise is US $ 300 per person, US $ 150 per person
for cruises up to 6 days or US $ 450 per person for cruises
of 8 days and more at check-in (subject to change). Then,
you simply sign for your personal expenses as you go and
they will be charged to your account.
*IMPORTANT: Norwegian Cruise Line does not
recommend the use of cash passport cards as payment
for your on-board folio. Debit Cards are not accepted.
Please be advised that multiple holds will be placed on
your card account based on your on-board purchases.
Throughout the voyage incremental holds will be obtained
based on your on-board expenditure. This will reduce the
amount of available credit on the card or restrict the
availability of cash in the checking or cash passport card.
After settling your on-board folio, these card holds may
remain on your account for up to 30 days after the cruise
ends. To avoid overdraft charges from your bank, please
make sure that you have enough available funds in your
account during this hold period. Norwegian will not be
responsible for overdraft charges resulting from holds
placed on cash passport cards used as credit cards.
Authorisation-hold releases are solely within the discretion
of your lending institution.
Personal Cheques or currencies other than the US $
cannot be accepted on board, except on our European
cruises where deposits in Euros are accepted. Any excess
deposit will be refunded at the end of the cruise in US $.
Please note that, should you wish to change this excess
deposit to Euros, a foreign exchange fee will apply. Please
also keep in mind that it's always worth having a small
amount of local currency for immediate expenses on
arrival at your destination and for any purchases you
make at your ports of call. Traveller's cheques and most
major credit cards are accepted in the ports we visit.

IS THERE A DOCTOR ON BOARD?

A doctor and nurse are on each ship to provide medical
care and services at customary charges. Please note that

http://www.ncl.co.uk/all-inclusive http://www.ncl.co.uk http://www.ncl.co.uk http://www.ncl.co.uk http://www.ncl.co.uk

Table of Contents for the Digital Edition of Worldwide Cruising Guide - August 2018 – April 2020 - UK