Worldwide Cruising Guide AUNZ 2021-2022 - 149

148 TERMS & CONDITIONS

TERMS & CONDITIONS.
1.INTRODUCTION
The transportation of Guests and baggage on cruises operated by NCL
Corporation Ltd of Level 7, 99 Elizabeth Street, Sydney NSW 2000
( " Norwegian " , " Norwegian Cruise Line " , " we " or " our " ) is governed by
the terms and conditions of the " Customer Contract " which is comprised
of the Guest Ticket Contract, your booking confirmation (whether hard copy
or electronic), the Guest Conduct Policy and other applicable Norwegian
policies, and the terms, conditions and information contained in this document
(Australian and New Zealand Terms and Conditions " ANZ Terms and
Conditions " ). The Customer Contract contains information that affects your
legal rights, and we recommend that you read the terms carefully. A copy
of the Guest Ticket Contract, Guest Conduct Policy and other applicable
Norwegian policies can be obtained online at www.ncl.com or a hard copy
sent to you upon request.
The Customer Contract, between each of our customers ( " you " or " Guest " )
and Norwegian Cruise Line will govern the terms and conditions of that
relationship and become effective on the earlier of the completion of a booking
confirmation and the payment of a deposit by or on behalf of a Guest.
To the extent of any conflict or inconsistency between:
1. the Guest Ticket Contract;
2. the ANZ Terms and Conditions contained in this document;
3. the booking confirmation;
4. the Guest Conduct Policy and other applicable Norwegian policies;
5. the terms of any Norwegian Cruise Line advertisement or offer; and
6. t he oral or written representations of any Norwegian Cruise
Line representative, these ANZ Terms and Conditions will take
precedence.
The operation of certain laws such as the Australian Consumer Law
contained in Schedule 2 to the Competition and Consumer Act 2010
(Cth) ( " CCA " ), the New Zealand Consumer Guarantees Act 1993 (NZ)
and similar state-based consumer legislation cannot be excluded by
law ( " Consumer Laws " ). Nothing in the Customer Contract alters any
protection afforded by the relevant Consumer Laws.
All prices in these ANZ Terms and Conditions are quoted in Australian
dollars ( " $AUD " ) or New Zealand dollars ( " $NZD " ), and include
relevant taxes and fees (such as Australian or New Zealand goods and
services tax ( " GST " ), as applicable), unless specified otherwise. For
further details on the application of GST see clause 11.

2. BOOKING PROCEDURE

There are 3 ways to book your chosen cruise holiday:
1. Contact your Travel Agent;
2. Telephone our Norwegian Reservations Department on 1300 255 200 (if
calling within Australia) or 0800 969 283 (if calling within New Zealand);
3. Online at www.ncl.com.
A booking for a cruise is made when recorded as accepted or confirmed
by Norwegian or a licensed agent who acts as Norwegian's representative
in the sale of its cruise services ( " Norwegian Representative " ). We or a
Norwegian Representative will provide you with a written confirmation of
your cruise reservation. Please check that all details are correct as soon
as you receive your booking confirmation, and any other documentation
connected with your cruise. If any details appear as incorrect you must
inform your travel agent or the Norwegian Reservations Department
immediately. We do not accept any responsibility for any loss that you may
incur by making travel arrangements other than through Norwegian or a
Norwegian Representative.
Quotes are only valid to the end of telephone calls or at the time of booking.
When making a booking, you will be required to provide your full name as it
appears on your passport as well as your date of birth. By making a booking
with us through any of the three methods noted above you acknowledge
that you have read (and understand) the terms and conditions in the
Customer Contract, including these ANZ Terms and Conditions, as you will
be legally bound by such terms in connection with your booking. As noted
above, a copy of the Guest Ticket Contract, Guest Conduct Policy and other
applicable Norwegian policies can be obtained online at www.ncl.com or a
hard copy sent to you upon request.

3. CRUISE TICKET

Please note that, following your booking, your cruise documentation will
become available online ( " eDocs " ). Your eDocs serve as your cruise voucher
and include key information such as your departure date and itinerary.
Please note that online check-in is available after deposit is paid for your
cruise, and up to 4 day prior to your departure date for your cruise. In order to
facilitate the embarkation process and the processing of your eDocs, and to
comply with Australian government regulations governing departure manifest,
all Guests are required to complete online check-in at least one day prior to
sailing and must complete check-in at the cruise terminal and be on-board
the ship no later than one hour prior to the departure time noted on their cruise
documents or they will not be permitted to sail. Guests who have not filled out
their Online Check-In must arrive at port two (2) hours prior to sailing. Any late
arriving Guest must contact NCL or the emergency contact number on their
Guest Ticket Contract to seek approval to join the ship at the next port of call

149

TERMS & CONDITIONS
on in the scheduled itinerary. Such Guest will be responsible for all applicable
fees and travel expenses to that subsequent port of call. NCL will have the right
to refuse entry to next port and 100% cancellation fee.
Except to the extent required by law, or otherwise as provided in these ANZ
Terms and Conditions, your booking confirmation, eDocs and any other
vouchers associated with your cruise are not transferable to another person.
If someone else attempts to use your cruise documents or vouchers to checkin and we discover that the person is not you, they will be denied boarding.

4. PAYMENT/DEPOSIT SCHEDULE

Please note that different cruise fare types are subject to different cruise
fare rules and are priced differently. Your reservation is subject to the
cruise fare rules applicable to the type of cruise fare that you choose and
the time of booking.
All Guests, including third-through-eighth berth Guests (referred to
below), must pay the deposit set forth in Chart A below for the applicable
cruise within the 'option period' offered on the cruise at the time of booking
(the option period will be specified in your booking confirmation). The
final payment must be paid within the time prescribed in the table for the
applicable cruise, and as specified in your booking confirmation. Group
Guest policies may apply different deadlines for payment than those set
out below. Please contact the Norwegian Reservations Department for
a copy of this policy, if required. An additional deposit may be required
for cruises operated during holiday periods which fall during or over
Christmas or New Year ( " Holiday Sailings " ).
When using your credit or debit card to pay us directly for your cruise,
please be aware that we may process that transaction via a bank outside of
Australia or New Zealand and your card issuer may choose to charge you a
foreign processing fee. We advise you to check the terms and conditions
of such foreign transactions with your card issuer in advance of making a
payment to us. If final payment is not received by us on or before the end of
the prescribed time period, or it is received but subsequently reversed, we
may cancel your reservation. Once payment is received, the reservation
may be cancelled by you in writing, though cancellation fees may apply in
accordance with the schedule set out in Chart B under clause 18 below.
CHART A - PAYMENT/DEPOSIT SCHEDULE FOR BOOKINGS MADE
ON OR AFTER 18 DECEMBER 2017

Cruise Type

Deposit payable
within the 'option
period'
(per person)
($AUD/$NZD)

Final Payment Due
(prior to sailing)

Final Payment
Due**
Holiday Sailings
Only
(prior to sailing)

All Staterooms other than the Haven Suites and the Garden Villas (referred to below), being Mini
Suite, Balcony, Oceanview, Inside and Studio Staterooms

1-6 Days

$150*

90 days prior to sailing

120 days prior to sailing

7+ Days

$375*

120 days prior to sailing

The Haven Suites (Categories H2, H3, H4, H5, H6, H7, H8 & H9)

1-6 Days (Single Guest)

$735

120 days prior to sailing

1-6 Days (1-2 Guests)

$375*

120 days prior to sailing

1-6 Days (3-8 Guests)

$150*

120 days prior to sailing

7+ Days (Single Guest)

$2210

120 days prior to sailing

7+ Days (1-2 Guests)

$1100*

120 days prior to sailing

7+ Days (3-8 Guests)

$370*

120 days prior to sailing

Garden Villa (Categories H1 & S1)

1-6 Days (Single Guest)

$2210

120 days prior to sailing

1-6 Days (1st/2nd Guests)

$1100*

120 days prior to sailing

1-6 Days (3-8 Guests)

$370*

120 days prior to sailing

7+ Days (Single Guest)

$7350

120 days prior to sailing

7+ Days (1st/2nd Guests)

$3680*

120 days prior to sailing

7+ Days (3-8 Guests)

$370*

120 days prior to sailing

*per person, including 3-8th guests **excludes cruises on the Norwegian Sky

NOTE: All deposit amounts above have been converted to $AUD or $NZD
(as applicable, depending on where you are purchasing your ticket) at
the exchange rate of 1 US dollar ( " $USD " ) equals $AUD0.71/$NZD0.66,
current as at 1 August 2020. The deposit in AUD or NZD may vary as
a result of currency exchange fluctuations after 1 August 2020 and,
as such, the table above should only be used as a guide. We or your
Norwegian Representative will provide final deposit confirmation at the
time of booking.

5. AGE OF TRAVEL

Subject to applicable laws, for cruises departing an Australian or New
Zealand port, any Guest under 18 years of age on the date of embarkation
is considered a minor, and must be accompanied in the same, connecting
or side by side Stateroom by a Guest that is 18 years or older who expressly
agrees to be responsible for the under-18 Guest throughout the cruise. For
all other cruises, a Guest under 21 years of age is considered a minor who
must be accompanied in the same, connecting or side by side Stateroom
by a Guest 21 years or older at the time of embarkation who expressly
agrees to be responsible for the under-21 Guest throughout the cruise.
Children under 2 years of age cruise at the 3rd and 4th Guest rate in the
same Stateroom. Children that are 2 years of age or over, where travelling
twin share, will be charged the full Guest rate for the applicable Stateroom.
Infants under 6 months of age are not eligible for travel on our ships. For
sailings that have three or more consecutive days at sea, infants must be
at least 12 months old at the time of embarkation.
NCL offers programmes for children and teenagers. For further information
in relation to youth programmes, please refer to: https://www.ncl.com/au/
en/why-cruise-norwegian/family-cruises/youth-programs/faq

6. PREGNANCY

We are unable to accept any Guest who will have entered the 24th week
of pregnancy at the time of embarkation. We do not represent that travel

is safe during any point in the pregnancy of a Guest. Advice should be
sought from your medical practitioner prior to embarkation. The period
specified above represents our minimum requirement. Some countries
place limitations on the entry of non-national pregnant women. Check
with the relevant embassy or consulate before you travel to confirm any
further limitations.

7. DRINKING ON-BOARD

If you are 18-20 years of age and you have the written consent of your
parent (parent must be on-board), you may purchase beer or wine for
yourself only when the ship is sailing in international waters (except on
Alaska and Hawai'i cruises where you must be 21 years of age to consume
or purchase alcohol of any kind).
However, Guests 18 years of age or older are permitted to purchase and
consume alcoholic beverages without written consent from their parent
when sailing on roundtrip European, Australian and New Zealand voyages.
We encourage the responsible use of alcohol and accordingly reserve
the right to revoke the drinking privileges of any Guest who violates
Norwegian's Guest Conduct Policy or who is deemed a danger to himself
or herself or others by vessel management. Continued abuse of alcohol
while sailing and/or violation of Norwegian's Guest Conduct Policy may
result in immediate disembarkation.

8. GAMBLING POLICY

If you want to gamble in our casinos, you must have a valid ID showing
you are 18 years or older. If a Guest under the age of 18 wins in the casino
and cannot provide proof of age, he or she will not be paid the winnings.
Gaming vouchers and table game chips must be redeemed prior to cruise
end. There is no casino on Pride of America. Please note that the casino
will be closed whenever the ship is in territorial waters that prevent the
casino from operating without the need for a specific authorisation.

9. IDENTIFICATION REQUIRED

11. WHAT'S NOT INCLUDED IN MY CRUISE FARE?
* additional gratuities and (at your (unless pre-purchased);
election) the service charge
* duty free shopping;
(refer below);
* shore excursions;
* meals in specialty restaurants;
* photography;
* entertainment-based dining;
* internet access;
* alcoholic beverages;
* group babysitting services;
* specialised tea and coffee;
* specialty on-board seminars;
* fresh juices;
* art purchases;
* bottles water;
* gift shop purchases;
* soft drinks and energy drinks;
* video arcade;
* room service convenience
* phone calls off the ship;
charges of $USD7.95 can be
* satellite connection for mobile
charged at our discretion based
phones;
on time of orders;
* laundry services;
* à la carte menu items;
* travel insurance (unless-pre* spa treatments and salon services;
purchased);
* exercise classes and personal
* use of the Medical Centre;
trainer;
* any additional credit card and
* casino and gambling activities;
fuel surcharges; and
* transfers and airfares (unless
* taxes on the provision of
pre-purchased with air/sea
additional services, including
packages);
services that are not provided by
* hotel stays pre-/post-cruise
Norwegian.

12. JONES ACT - USA CONSECUTIVE CRUISES
Please note that due to restrictions under the U.S. Passenger Vessels
Services Act (Jones Act), we cannot accept reservations for consecutive
itineraries that begin in one U.S. port and conclude in a different U.S. port. In
the event such an itinerary is booked, Norwegian Cruise Lines reserves the
right to cancel one of the cruises at the guest's expense and/or the guest shall
be responsible for any and all Jones Act fines that result due to such booking
Local cabotage laws are subject to change at any time without warning.
Downlines are not confirmed until written confirmation is received from
NCLH Miami.

Prior to boarding, all Guests must submit citizenship documents (e.g.,
passport) to Norwegian for review. Failure to submit proper documentation
will result in the Guest being denied boarding. Guests may need to obtain a
travel visa for their upcoming trip so it is recommended they visit:

Any downline authorizations are taken at the guest's own risk due to
itineraries and cabotage laws that can be changed at any time.

* https://au.visacentral.com.au Quote: NORWEGIAN or
* www.smarttraveller.gov.au (for holders of Australian passports); or
* www.safetravel.govt.nz or www.travcour.co.nz (for holders of New
Zealand passports),

We may offer Guests the option of making a GTY booking. A Stateroom
GTY booking guarantees to the applicable Guests the ship, the voyage,
the fare and a Stateroom in the category they paid for. However, a GTY
booking does NOT guarantee to the Guests, the deck or location of the
Stateroom, specific bedding arrangements (two lowers that convert to a
queen), a specific cabin number, an unobstructed view/an open balcony,
a porthole or window, or that the Guest will be located beside any other
Guests with whom they are travelling under the same or different booking
in a different Stateroom.

for further information. It is your responsibility to ensure that you and
everyone travelling with you have all necessary passports, visas and all
other travel documents required to board the ship and enter the countries
visited on your cruise, and to ensure that these are valid and in order.
Guests should also ensure that they obtain any required health documents
or inoculations required and find our about dangers to health and safety at
any destination (see further information at clauses 12 and 31). If we provide
assistance in relation to any of the above aspects of your travel, this does
not release you from your responsibility in respect of these matters.
For domestic Australian sailings which call in only at Australian ports,
Australian citizens require either a valid passport or government issued
pictured and laminated ID card (for example, a drivers licence, or proof of
age ID card). For all other nationalities, a passport (plus visa if needed in
Australia) is required.
Children aged 17 years and under will require a passport or Birth
Certificate to travel or government issued photo ID. Children under 16
years of age, who do not have a passport or Photo ID, must have a copy
of their birth certificate or their parents Medicare Card. If the child has a
different surname to the parent or guardian then they can use a Medicare
Card as identification as long as a parent's name travelling with the child
is included on the same card. For all other sailings to ports/destinations
outside of Australia: see clause 12(Visas and passports).

10. WHAT'S INCLUDED IN MY CRUISE FARE?

All prices shown on our Australian and New Zealand website and quoted
in our Australian and New Zealand brochures are per person in $AUD or
$NZD (as applicable, depending on where the ticket is being acquired) and
are based on two people sharing the specified stateroom grade. Cruise
prices cover the cruise for you (and your baggage allowance) from the
point of departure as specified on your cruise voucher to the point of final
destination as specified on your cruise voucher, and include the following,
where applicable:
* full on-board accommodation;
* c omplimentary and freestyle on-board dining within prescribed hours,
not including specialty restaurants;
* on-board room service dining within prescribed hours;
* on-board entertainment (subject to the exclusions set out in clause
10, below);
* on-board gym access (but not personal training or exercise classes);
* on-board poolside activities;
* access to on-board Kids Club and youth programmes (but not baby
sitting or group sitting);
* on-board outdoor pools and hot tubs;
* in respect of total cruise prices, all taxes (including port charges and
Australian or New Zealand GST, as applicable, depending on where
you purchased your ticket);
* fuel costs (subject to change);
* on-board gratuities (in $USD); and
* the service charge referred to below (subject to your election).

13. GUARANTEE STATEROOM BOOKINGS
( " GTY " OR " GTY STATEROOM " )

A Guarantee stateroom (GTY) is one where there is no cabin number
assigned at the time of booking. A GTY Stateroom may be assigned
any time after final payment has been received up to the day of sailing.
A GTY Stateroom may be assigned to a single, double, triple, or quad
Stateroom. Once your GTY Stateroom has been allocated to you, we are
unable to accept any changes requested by you or your travel agent. The
eDocs for GTY bookings are not able to be accessed by Guests until 21
days prior to sailing.
GTY categories are also defined as follows:
MX Mini-Suite
BX
Balcony Stateroom
OX
Oceanview Stateroom (including obstructed view & portholes)
IX
Interior Stateroom
Note: A GTY Stateroom cannot be booked on a back-to-back reservation.
Promotions are excluded on the above mentioned categories and not
recommended if you have specific requirements, such as deck & window
preferences, proximity to elevators, etc.

14. IS THERE A SERVICE CHARGE (GRATUITIES)?
The service charge (also known as 'gratuities') is not automatically added
into your cruise fare price, however it can be prepaid on a per Guest per day
basis (for Guests three years and older). If a Guest does not elect to prepay
the service charge it will be payable onboard the cruise. (For Australian &
New Zealand guests on departures sailing from Australia and New Zealand
ports, service charges are included in the cruise fare).
This fee will be shared between those staff members, including the
restaurant staff, Stateroom stewards and other behind-the-scenes staff who
have provided services to enhance your overall cruise experience.
Certain staff positions (e.g., beverage service, concierge, butler and youth
counsellors) do not benefit from this shared service charge because they
provide services to only some Guests, and not all. If you have received
excellent service from any of these staff members, we encourage you to
acknowledge them with appropriate gratuities on an individual basis. If you
have any concerns about the service you receive during your cruise, please
let the staff at our service desk on-board (the " Guest Services Desk " ) know
right away, so we can address any issues in a timely manner.
At the time of booking you may elect to pre-pay the service charges (which
apply at the following rate for bookings made on or after 15 August 2019). If
you do not choose to prepay these service charges at time of booking or prior
to sailing, they will be made payable on-board at a rate of (for sailings on or
after 15 August 2019):
* USD$15.00 per person, per day for sailing six or more days for mini
suites and below on all ships

* USD $18.00 per person, per day for sailings six or more days for Haven
and suites on all ships
For all spa and salon services, beverage purchases, specialty restaurant
dining and entertainment-based dining, there will be an additional 20%
service charge added to the total cost of the service.
The above service charges are accurate and correct as at 15 August 2019
and are subject to change. To pre-pay your service fee at the time of booking
or at any time prior to 24 hours prior to sailing, please contact the Norwegian
Reservations Department on 1300 255 200 (if calling within Australia) or
0800 969 283 (if calling within New Zealand) or your Travel Agent.

15. BAGGAGE LOSS OR DAMAGE

ALLOWANCE
Each Guest is allowed up to two pieces of personal luggage on
board, with each piece weighing a maximum of 23 kilograms. Guests
travelling by air will need to check with the applicable airline for specific
restrictions. Should your airline allow you to carry more luggage, this will
be accepted, onboard, too.
DAMAGE
Baggage lost or damaged when boarding or disembarking the ship must be
reported, and an Irregularity Report must be filed with the Guest Services
Desk or Norwegian personnel prior to ship's departure from port or prior to
leaving the local customs area. Norwegian will not be responsible for any
loss or damage which is not so reported. To the extent permitted by law,
Norwegian's liability for loss or damage to personal baggage shall be limited
to $AUD/$NZD150 (as applicable, depending on where you purchased your
ticket) per Guest. Guests' baggage and property are transported, stored and
handled at owners' risk at all times. Norwegian strongly urges you to insure
all baggage and personal effects prior to leaving your residence.
SEARCHES
Norwegian or any governmental officer, port official or their representatives
may require you to submit to clothing and body searches, require you to
submit your baggage to searches or inspections, or may search or inspect
your baggage with or without you being present. As a result of a search
or if you refuse to submit yourself or your baggage to a search, we may
refuse to carry you and your baggage and may deliver your baggage to
government, port or other officials if required to do so. Except as otherwise
provided by applicable laws, if a search or screening causes damage to
you or your baggage we will not be liable for the damage, unless it was
caused by our negligence.

16. GUARANTEE AND RATE
All prices are quoted in $AUD/$NZD (as applicable, depending on where
you purchase your ticket) and are correct at the time of publication or until
the end of the phone call (as applicable), unless otherwise stated. Once
we have received your deposit or full payment, the cruise rate is secure,
except in the event of substantial increases in operating costs, tariffs or
government or quasi-government taxes and fees (including port charges
and taxes) that are beyond Norwegian's control. In such cases, we reserve
the right to add a surcharge, whether you have confirmed a booking under
deposit or have made final payment. We will notify you before any such
surcharge is added to your cruise fare. To the extent permitted by law, we
reserve the right not to honour any published prices that we determine are
erroneous due to printing, electronic or clerical error.

17. ITINERARY CHANGES
In the event of strikes, lockouts, stoppages of labour, riots, weather
conditions, mechanical difficulties, Acts of God, Civil War or for any
other circumstances beyond our reasonable control ( " Force Majeure " ),
Norwegian has the right to cancel, advance, postpone or substitute any
scheduled sailing, during sailing or itinerary. In this event Norwegian
may, but is not obliged to, substitute another vessel for any sailing or
port of call and cannot be liable for any loss to Guests by reason of such
cancellation, advancement, postponement or substitution, or for failure
to adhere to published arrival and departure times for any of its ports
of call. If we have to cancel or otherwise make a significant change
to your itinerary we will endeavour to notify you as soon as possible.
Reservations are subject to change or cancellation in the event of a fullship charter, and in such event Norwegian will endeavour to notify you
as soon as possible with alternative options.

18. PAYMENT AND CANCELLATION POLICY
All Guests, including third-through-eighth-berth Guests, must pay the
deposit set forth in Chart A set out in clause 4 of these ANZ Terms and
Conditions for the applicable cruise at the time of booking and must
pay the final payment within the time prescribed in Chart A for the
applicable cruise. Group Guest policies may apply different deadlines
for payment than those referred to above. Please contact the Norwegian
Reservations Department for a copy of the Group Guest policy, if
required. An additional deposit may be required for Holiday Sailings.
Payments should be made to the Norwegian Reservations Department
via credit card or wire transfer to Norwegian Cruise Line for the
appropriate amount. We cannot accept travel agent account numbers.
Payment and cancellation charges may differ by promotion.

19. CANCELLATION FEES ON CRUISE FARES,
LAND PACKAGES AND OTHER ADD-ON CHARGES
CCancellation fees for cruise, land and other charges may apply to
all Guests who have reserved a ticket. Cancellations must be provided
in writing by email to our Reservations Department (resoffice@ncl.
com). Depending on when the cruise or land component is cancelled,

cancellation charges will be assessed and determined in accordance
with Chart B, below. Group Guest policies and cancellation charges may
differ by promotion, as specified in the relevant information published by
Norwegian Cruise Line for such promotion.
* Reservations that are not paid in full by the final payment due date are
subject to cancellation by Norwegian, and in the event a reservation is
cancelled a cancellation fee will apply.
* No refunds will be given on any cruise for no-shows.
* No refunds will be made in the event of interruption or cancellation by
any Guest after the cruise begins.
* No refunds will be given for any missed days of a land package.
* Cancellation fees for land and other add-on charges will apply even if
the reservation is not cancelled in full.
* Name substitutions are considered cancellations and cancellation fees
will apply. Spelling corrections which have the effect of a substitution
may also be considered cancellations.
* Where they do not occur through any fault, act or omission of Norwegian,
departure date changes for a cruise, land package or other add-on are
considered cancellations and are subject to cancellation fees.
Full or partial refunds of your cruise fare may be provided if:
* we are unable to carry you and you have confirmed and paid for your
cruise;
* we have to cancel or otherwise make a significant change to your
itinerary and no alternative options are available to you;
* the amount of any surcharge on your booking entitles you to a refund
upon cancellation in accordance with clause 18 above; or
* you have made a cancellation, in which circumstance any refund will be
paid in accordance with Chart B below.
Requests for refunds must be in writing to Norwegian at Level 7, 99 Elizabeth
Street, Sydney NSW 2000 or by email to resoffice@ncl.com. Refunds will be
paid to the Guest who paid the cruise fare via the same method and paid in
the same currency used to pay for the cruise fare. Refund processing time is
usually between four to six weeks, but may be longer. Refunds include any
applicable taxes and charges, but exclude any applicable fees.
CHART B - CANCELLATION SCHEDULE FOR BOOKINGS MADE ON
OR AFTER 18 DECEMBER 2017

Days Prior to
Departure Date

Cruise/
Cruise tour
Cancellation
fee

Land
Package
Cancellation
Fee

Add-On Cancellation
Fee (applicable to
third party services
organised by
Norwegian for you
(such as transfers, and
shore excursions) and
on-board packages
(such as beverage
packages)

Where cruise accommodation is for the Haven Suites or Garden Villas or the cruise is a Holiday Sailing**

Up to 120 days prior to sailing Nil

Nil

119-106 days

25%*

Nil

105-91 days

50%*

Nil

10%

90-61 days

75%

Nil

50%

60 days or less

100%

Where cruise accommodation is other than as set out above and the cruise is between 1 - 6 days

Up to 90 days prior to sailing:

Nil

89-76 days

25%*

Nil

75-61 days

50%*

50%

60-31 days

75%*

75%

30 days or less

100%

Where cruise accommodation is other than as set out above and the cruise is for 7 days or more
including Hawaii

Up to 120 days prior to sailing

Nil

119-91 days

25%

Nil

90-61 days

50%

60-31 days

75%

30 days or less

100%

* Or deposit, whichever is higher
NOTE: All dollar denominated cancellation fee amounts above have
been converted to $AUD or $NZD (as applicable, depending on where
you are purchasing your ticket) at the exchange rate of 1 US dollar equals
$AUD0.71/$NZD0.66, current as at 01 August 2020. The cancellation fee
in $AUD or $NZD may vary as a result of currency exchange fluctuations
after 01 October 2019 and, as such, the table above should only be
used as a guide. We or your Norwegian Representative will provide final
confirmation at the time of cancellation.
Cancellation Fee for 3-8 Guests
There is no cancellation fee for Guests 3-8 if cancelled outside of the
100% cancellation period as set out in Chart B above. If such reservations
are cancelled within the 100% cancellation period, then the applicable
cancellation fee will apply for Guests 3-8.
NOTE: Cancellation payments will be deducted from amounts received
from the Guest. Unless otherwise stated, the cancellation fee is
determined by reference to the cruise/cruise tour, land package or other
add-on fare (including, where applicable taxes, fees and port expenses),
including any third party costs for which Norwegian becomes liable in
respect of the cancellation (such as third party cancellation charges).
Refunds will be converted to $AUD/$NZD (as applicable, depending on
where you are purchasing your ticket) at the exchange rate applying on
the date payment is made. Any dollar denominated cancellation fees
disclosed may therefore vary as a result of currency exchange fluctuations
and should only be used as a guide.

Worldwide Cruising Guide AUNZ 2021-2022

Table of Contents for the Digital Edition of Worldwide Cruising Guide AUNZ 2021-2022