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158 F R E Q U E N T LY A S K E D Q U ES T I O N S
When on board, a minor is defined as an individual under 18
years of age at the time of embarkation. A young adult is
defined as an individual between the ages of 18 and 20.
Please note that this does not relate to child pricing, where the
age is 2-17 years old.
Company policy states that on itineraries that include a port
in the United States of America, Canada or China guests
under 21 years of age must be accompanied in the same,
connecting, or side by side stateroom by a guest who is 21
years of age or older at the time of embarkation (staterooms
opposite of each other are not applicable under this policy).
For all other cruises this regulation applies to all guests
under 18 years of age with the exception of guests who are
citizens of the United States of America, Canada or China.
For guests under the age of 18 travelling with an
accompanying adult who is not the minor's parent or legal
guardian, a Parent/Guardian Release Form is available at:
www.ncl.eu/ParentGuardianForm, which authorises the
minor's travel and further authorises medical treatment in
case of an emergency and must be given to an NCL
representative at the pier during check-in. Failure to present
the completed form at embarkation may result in boarding
being denied, with no refund provided.
On cruises that include a Canadian port, guests under 18
travelling with a single parent have to provide a letter of
approval (preferably notarised) from the parent not travelling.
Note: Two people under the age of 21 may travel together in
the same stateroom if they are a married couple and provide
proof of marriage to an NCL representative at the pier before
embarkation.
Children under 16 years of age are not allowed to enter the
fitness centre. The minimum age for use of the Casino and the
Thermal Spa (sauna, steam room, hot tubs) is 18. Some bars
and lounges on some of our ships, for example Spice H2O, are
adult only (18 and over). Lifeguards monitor the family pools
during scheduled pool hours. However, it is strongly
recommended that all children under 12 have adult supervision
at all times. The safety of all children (up to the age of 18) is the
responsibility of their parent(s) or other accompanying adult(s)
irrespective of whether a lifeguard is on duty. For safety
reasons children must not be left unattended on board when
their parents or other accompanying adults go ashore.

WHAT ABOUT GUESTS WITH REDUCED
MOBILITY, DISABILITIES OR MEDICAL
CONDITIONS?

We welcome guests with special needs. The information you are
provided with about your holiday (which may be on our website,
in our brochures or elsewhere) before you make your booking
will include a general indication of the suitability of the holiday for
someone with reduced mobility. However, reduced mobility of
course means different things to different individuals, as we fully
appreciate that individual capabilities, restrictions and
requirements will vary considerably. If you suffer from reduced
mobility or any medical condition or disability which may affect
your holiday, please give us full details before booking so that we
can provide you with precise information as to the suitability of
the holiday taking into account your specific needs. Guests who
have significant mobility impairments should travel with someone
who will take responsibility for any assistance needed during the
cruise and in the event of an emergency. Any assistance
provided by NCL, its team members or service providers does
not form part of the contracted services unless agreed differently
in writing or where required by legal regulations (for example, in
accordance with EU regulation 1107/2006 dated 5 July 2006 on
the rights of disabled persons and persons with reduced mobility
when travelling by air and EU regulation 1177/2010 dated 24
November 2010 concerning the rights of passengers when
travelling by sea). Any special requirements which we have
accepted will be specifically confirmed as accepted on your
confirmation invoice. Unless and until specifically confirmed as
accepted, all special requests and requirements are subject to
availability and do not form part of the contracted services.
We have a limited number of staterooms per ship that are
wheelchair accessible with grab rails in the bathrooms, lower
sinks and toilets, shower seats, raised beds, adjustable hanging
rods in wardrobes, tilting mirrors and extra wide doors for easy
access. If you do use a wheelchair, you must bring your own and
it must be collapsible. If you do not wish to bring your own
wheelchair on board, please contact our U.S.-based supplier
Scootaround on 001 888 441 7575 to arrange delivery of one to
the ship. All wheelchairs and scooters must be stored in your
stateroom; they cannot be left in the hallway or any other public
area.

When a ship is unable to dock, guests are taken ashore on
smaller boats called tenders (see separate point Tender
Ports). Some guests with limited mobility may find it difficult to
embark or disembark the ship at certain times whilst at dock
or whilst tendering. To ensure the safety of our guests and
crew, wheelchairs may not be used to transfer from the ship
to a tender. Guests in wheelchairs may consequently not be
able to participate in certain activities or shore excursions in
tender ports.
NCL can only accept certain types of wheelchairs on board.
Please see www.ncl.eu/accessible-cruising for further
information. All guests who require medical equipment to be
brought on board must advise NCL before sailing. Failure to do
so may result in equipment not being cleared before departure.
Guests who need oxygen or require oxygen therapy are
welcome on all NCL ships; however, you must supply your own
oxygen. U.S.-based Scootaround is the only company allowed
to deliver and supply oxygen to NCL ships. Let us know at the
time of booking that you'll be bringing oxygen on board, then
contact Scootaround on 001 888 441 7575 to arrange delivery
to the ship.
Any physical challenge or medical condition that requires
special treatment or attention must be reported to NCL at the
time of booking. For certain conditions we ask for medical
declaration and liability forms. Due to unpredictable
circumstances at sea, NCL must reserve the right to refuse or
revoke passage to anyone who, based upon objective
standards, is in a physical or mental condition that jeop-ardises
the safe operation of the vessel, who poses a direct threat to
the health or safety of others or who may require care beyond
that which NCL can provide.
For guests with diabetes, refrigerators suitable for storing
insulin are available in all staterooms except Studios
(categories T1).
If you are on a low calorie diet, breakfast, lunch and dinner
menus feature low calorie, haute cuisine dishes. Sugar-free
and fat-free desserts are also available. Gluten-free, lactosefree, sodium-free, Kosher and dairy-free diets can also be
catered for and must be requested at least two months before
your cruise. For further information visit www.ncl.eu.

WHAT IF I'M PREGNANT?

NCL will make every effort to accommodate you. However, to
ensure your medical safety you must complete all travel
before the 24th week of pregnancy. A medical certificate
establishing your due date and fitness to travel is required
prior to the cruise. Please be aware that NCL will not be liable
if you are denied boarding at the port nor will we be
responsible or liable for any complications of pregnancy that
occur during the cruise.

WHICH VACCINATIONS MIGHT
BE NECESSARY?

NCL will inform you at the time of booking about officially
required immunisations necessary for entry into the countries
visited during your cruise. However, since recommended
immunisations and other health precautions often change,
we suggest that you contact your physician, the local public
health department or the Centre for Disease Control
approximately, but not less than, six weeks prior to departure
to ensure that you have met the necessary requirements and
have the applicable information. For further information
please visit www.ncl.eu/vaccinations.

WHAT IS ONLINE CHECK-IN?

In order to comply with government regulations covering
departure manifests, be sure to register online through our
website (www.ncl.eu) after you have paid in full and before
you leave on your NCL holiday. We strongly recommend that
guests complete their Online Check-In at least one day
before sailing, as otherwise they may be subject to an
extended check-in procedure at the cruise terminal or may
even be denied boarding.

WHAT DOES MY CRUISE FARE
INCLUDE?

At NCL, we offer two simple price models (see p. 20 as well
as ncl.com/free-at-sea for details): our base fare that is
available in all stateroom categories and already includes
a variety of services as your accommodation, meals in the
main dining rooms, snack- and buffet restaurants, all
entertainment unless part of a dining entertainment
production aboard the ship, numerous activities on board, the
use of many onboard facilities as well as all government fees

and port taxes. In addition, guests travelling in Studios,
Inside, Oceanview and Balcony Staterooms as well as Club
Balcony Suites can upgrade their cruise with our Free at Sea
offer (upcharge between € 79 and € 249 depending on the
length of the cruise). This allows them to choose two out of a
standard menu of five packages. Packages include the
following: Premium Beverage Package: Guests enjoy spirits,
bottled or draft beer, wines by the glass and cocktails of up to
US$ 15, light beer, soft drinks and juices for free in all lounges,
bars and restaurants at any time during the entire cruise.
Speciality Dining Package: Depending on the length of the
cruise, between one and five meals in the following venues:
Cagney's Steakhouse, Food Republic, Teppanyaki, Le Bistro,
La Cucina/Onda by Scarpetta, American Diner, Moderno
Churrascaria, Ocean Blue and Bayamo by Ocean Blue,
Pincho Tapas Bar, Raw Bar, Sushi, Q and Los Lobos. Internet
Package: Guests receive between 100 and 500 minutes
(depending on the length of the cruise) of free WiFi per
stateroom. One login per stateroom. Shore Excursion
Package: US$ 50 per stateroom shore excursion discount
per port of call. Discount is non-transferable and cannot be
summed up to be used in certain ports only. Family and
Friends pay taxes only: available on select sailings, valid for
guests three and four in the stateroom. Guests sailing in the
luxurious Suites and The Haven Suites benefit from all five
choices already included in the cruise fare.
Not included in the base fare nor in any of the Free at Sea
packages are certain exclusive alcoholic beverages, drinks
from the mini-bar, speciality coffees, bottled water or in
carton, the convenience charge for room service orders (not
applicable to continental breakfast selections until 10:00 hrs
or to The Haven and Suite guests with butler service), spa
and beauty treatments, use of the spa facilities (not applicable
to Spa staterooms), bowling alleys, racetrack and lasertag,
casino play, full shore excursions, certain fitness classes,
certain onboard seminars, dry cleaning and laundry,
purchases in our shops on board as well as from Dolce
Gelato on Breakaway-Class ships, Coco's, speciality cakes
and pastries, photographs, ship-to-shore-phone, e-mail and
internet above the included minutes, faxes as well as
gratuities and personal expenses.
The speciality restaurants have à la carte pricing or a cover
charge (see www.ncl.eu for details). A 20% gratuity and
speciality dining service charge applies (does not apply if
speciality dining package is chosen within Free at Sea).
Please note that in order to comply with Spanish and Italian
tax regulations we are required to charge Spanish/Italian VAT
on applicable retail items purchased on board cruises from/to
Barcelona, Venice and Rome (Civitavecchia), as well as on
all other cruises whilst the ship is in Spanish or Italian waters.
Please note that for cruises to/from Australia, Australian VAT
has to be charged for all entertainment, drink and dining
packages, spa and wellness treatments as well as shore
excursions and further additional services (both if pre-booked
and purchased on board).
Please note that the information provided in this paragraph is
correct at the time of going to print but subject to change.

HOW TO HONOUR GOOD SERVICE.

We are confident that you will enjoy your Freestyle Cruising
experience and that our entire crew will provide you with the
standard of service for which we are known. A discretionary
service charge will be automatically added per guest per day
(for guests three years and older) to your shipboard account
for all staterooms: US$ 15,50 per guest per day (for guests 3
years and older) for Studios, Inside, Oceanview and Balcony
Staterooms as well as Club Balcony Suites. For Suites and
The Haven Suites, the service charge will be US$ 18,50 per
guest per day (for guests 3 years and older). This charge will
be shared among those staff members, including the
restaurant staff, stateroom stewards and other behind-the
scenes staff who provide services that enhance your overall
cruise experience.
These service charges can be paid in advance of your cruise.
If you have any concerns about the service you receive
during your cruise, please let our onboard Guest Services
Desk staff know right away, so we can address any issues in
a timely manner. In the unlikely event that we can't resolve
your issue, you can have the service charge adjusted on
board. Where your service charge has been pre-paid before
departure, refunds are not available on board and you must


http://www.ncl.eu/accessible-cruising http://www.ncl.eu/ParentGuardianForm http://www.ncl.eu http://www.ncl.eu http://www.ncl.eu/vaccinations http://www.ncl.eu http://www.ncl.com/free-at-sea

EU: Worldwide Cruising Guide 2021 - 2023

Table of Contents for the Digital Edition of EU: Worldwide Cruising Guide 2021 - 2023

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