Worldwide Cruise Guide 2022 – 2024 - 158

158 FREQUENTLY ASKED QUESTIONS
years of age at the time of embarkation. A young adult is
defined as an individual between the ages of 18 and 20.
Please note that this does not relate to child pricing, where the
age is 2-17 years old.
Company policy states that on itineraries that include a port
in the United States of America, Canada or China guests
under 21 years of age must be accompanied in the same,
connecting, or side by side stateroom by a guest who is 21
years of age or older at the time of embarkation (staterooms
opposite of each other are not applicable under this policy).
For all other cruises this regulation applies to all guests
under 18 years of age with the exception of guests who are
citizens of the United States of America, Canada or China.
For guests under the age of 18 travelling with an
accompanying adult who is not the minor's parent or legal
guardian, a Parent/Guardian Release Form is available at:
www.ncl.com/ParentGuardianForm, which authorises the
minor's travel and further authorises medical treatment in
case of an emergency and must be given to an NCL
representative at the pier during check-in. Failure to present
the completed form at embarkation may result in boarding
being denied, with no refund provided.
On cruises that include a Canadian port, guests under 18
travelling with a single parent have to provide a letter of
approval (preferably notarised) from the parent not travelling.
Note: Two people under the age of 21 may travel together in
the same stateroom if they are a married couple and provide
proof of marriage to an NCL representative at the pier before
embarkation.
Children under 16 years of age are not allowed to enter the
fitness centre. The minimum age for use of the Casino and the
Thermal Spa (sauna, steam room, hot tubs) is 18. Some bars
and lounges on some of our ships, for example Spice H2
O, are
adult only (18 and over). Lifeguards monitor the family pools
during scheduled pool hours. However, it is strongly
recommended that all children under 12 have adult supervision
at all times. The safety of all children (up to the age of 18) is the
responsibility of their parent(s) or other accompanying adult(s)
irrespective of whether a lifeguard is on duty. For safety
reasons children must not be left unattended on board when
their parents or other accompanying adults go ashore.
WHAT ABOUT GUESTS WITH REDUCED
MOBILITY, DISABILITIES OR MEDICAL
CONDITIONS?
We welcome guests with special needs. The information you are
provided with about your holiday (which may be on our website,
in our brochures or elsewhere) before you make your booking
will include a general indication of the suitability of the holiday for
someone with reduced mobility. However, reduced mobility of
course means different things to different individuals, as we fully
appreciate that individual capabilities, restrictions and
requirements will vary considerably. If you suffer from reduced
mobility or any medical condition or disability which may affect
your holiday, please give us full details before booking so that we
can provide you with precise information as to the suitability of
the holiday taking into account your specific needs. Guests who
have significant mobility impairments should travel with
someone who will take responsibility for any assistance needed
during the cruise and in the event of an emergency. Any
assistance provided by NCL, its team members or service
providers does not form part of the contracted services unless
agreed differently
in
writing
or where required by legal
regulations (for example, in accordance with EU regulation
1107/2006 dated 5 July 2006 on the rights of disabled persons
and persons with reduced mobility when travelling by air and EU
regulation 1177/2010 dated 24 November 2010 concerning the
rights of passengers when travelling by sea). Any special
requirements which we have accepted will be specifically
confirmed as accepted on your confirmation invoice. Unless and
until specifically confirmed as accepted, all special requests and
requirements are subject to availability and do not form part of
the contracted services.
We have a limited number of staterooms per ship that are
wheelchair accessible with grab rails in the bathrooms, lower
sinks and toilets, shower seats, raised beds, adjustable
hanging rods in wardrobes, tilting mirrors and extra wide doors
for easy access. If you do use a wheelchair, you must bring
your own and it must be collapsible. If you do not wish to bring
your own wheelchair on board, please contact our U.S.-based
supplier Scootaround on 001 888 441 7575 to arrange delivery
of one to the ship. All wheelchairs and scooters must be stored
in your stateroom; they cannot be left in the hallway or any
other public area.
When a ship is unable to dock, guests are taken ashore on
smaller boats called tenders (see separate point Tender
Ports). Some guests with limited mobility may find it difficult
to embark or disembark the ship at certain times whilst at
dock or whilst tendering. To ensure the safety of our guests
and crew, wheelchairs may not be used to transfer from the
ship to a tender. Guests in wheelchairs may consequently
not be able to participate in certain activities or shore
excursions in tender ports.
NCL can only accept certain types of wheelchairs on board.
Please see www.ncl.com/accessible-cruising for further
information. All guests who require medical equipment to be
brought on board must advise NCL before sailing. Failure to do
so may result in equipment not being cleared before departure.
Guests who need oxygen or require oxygen therapy are
welcome on all NCL ships; however, you must supply your own
oxygen. U.S.-based Scootaround is the only company allowed
to deliver and supply oxygen to NCL ships. Let us know at the
time of booking that you'll be bringing oxygen on board, then
contact Scootaround on 001 888 441 7575 to arrange delivery
to the ship.
Any physical challenge or medical condition that requires
special treatment or attention must be reported to NCL at the
time of booking. For certain conditions we ask for medical
declaration and liability forms. Due to unpredictable
circumstances at sea, NCL must reserve the right to refuse or
revoke passage to anyone who, based upon objective
standards, is in a physical or mental condition that jeop ardises
the safe operation of the vessel, who poses a direct threat to the
health or safety of others or who may require care beyond that
which NCL can provide.
For guests with diabetes, refrigerators suitable for storing insulin
are available in all staterooms except Studios (categories T1).
If you are on a low calorie diet, breakfast, lunch and dinner
menus feature low calorie, haute cuisine dishes. Sugar-free and
fat-free desserts are also available. Gluten-free, lactose-free,
sodium-free, Kosher and dairy-free diets can also be catered for
and must be requested at least two months before your cruise.
For further information visit www.ncl.com.
WHAT IF I'M PREGNANT?
NCL will make every effort to accommodate you. However, to
ensure your medical safety you must complete all travel
before the 24th
week of pregnancy. A medical certificate
establishing your due date and fitness to travel is required
prior to the cruise. Please be aware that NCL will not be liable
if you are denied boarding at the port nor will we be responsible
or liable for any complications of pregnancy that occur during
the cruise.
WHICH VACCINATIONS MIGHT
BE NECESSARY?
NCL will inform you at the time of booking about officially
required immunisations necessary for entry into the countries
visited during your cruise as well as on board our fleet.
Vaccination and other health requirements/recommendations
are subject to change at any time for any destination, including
at short or no notice. Please therefore check with a doctor or
clinic or other reliable source of information not less than six
weeks prior to departure and also closer to departure to
ensure that you are aware of and can meet the necessary
requirements and have the latest information. For further
information please visit www.ncl.eu/vaccinations.
WHAT IS ONLINE CHECK-IN?
In order to comply with government regulations covering
departure manifests, be sure to register online through our
website (www.ncl.com) after you have paid in full and before
you leave on your NCL holiday. We strongly recommend that
guests complete their Online Check-In at least three days
before sailing, as otherwise they may be subject to an
extended check-in procedure at the cruise terminal or may
even be denied boarding.
WHAT DOES MY CRUISE FARE INCLUDE?
At NCL, we offer two simple price models (see p. 22-23 as well
as www.ncl.com/free-at-sea for details): our base fare that is
available in all stateroom categories and already includes a
variety of services as your accommodation, meals in the main
dining rooms, snack- and buffet restaurants, all entertainment
unless part of a dining entertainment production aboard the
ship, numerous activities on board, the use of many onboard
facilities as well as all government fees and port taxes. In
addition, guests travelling in Studios, Inside, Oceanview and
Balcony Staterooms as well as Club Balcony Suites can
upgrade their cruise with our Free at Sea offer (upcharge
between € 99 and € 349 depending on the length of the
cruise). This allows them to choose two out of a standard
menu of five packages. Packages include the following:
Premium Beverage Package: Guests enjoy spirits, bottled or
draft beer, wines by the glass and cocktails of up to US$ 15,
light beer, soft drinks and juices for free in all lounges, bars and
restaurants at any time during the entire cruise. Speciality
Dining Package: Depending on the length of the cruise,
between one and three meals in the following venues:
Cagney's Steakhouse, Food Republic, Teppanyaki, Le Bistro,
La Cucina/Onda by Scarpetta, American Diner, Moderno
Churrascaria, Ocean Blue and Bayamo by Ocean Blue,
Pincho Tapas Bar, Raw Bar, Sushi, Q and Los Lobos. Internet
Package: Guests receive between 150 and 600 minutes
(depending on the length of the cruise) of free WiFi per
stateroom. Two logins per stateroom. Shore Excursion
Package: US$ 50 per stateroom shore excursion discount per
port of call. Discount is non-transferable and cannot be
summed up to be used in certain ports only. Family and
Friends pay taxes only: available on select sailings, valid for
guests three and four in the stateroom. Guests sailing in the
luxurious Suites and The Haven Suites benefit from all five
choices already included in the cruise fare.
Not included in the base fare nor in any of the Free at Sea
packages are certain exclusive alcoholic beverages, drinks
from the mini-bar, speciality coffees, bottled water or in carton,
the convenience charge for room service orders (not
applicable to continental breakfast selections until 10:00 hrs or
to The Haven and Suite guests with butler service), spa and
beauty treatments, use of the spa facilities (not applicable to
Spa staterooms), bowling alleys, racetrack and lasertag,
casino play, full shore excursions, certain fitness classes,
certain onboard seminars, dry cleaning and laundry,
purchases in our shops on board as well as from Dolce Gelato
on Breakaway-Class ships, Coco's, speciality cakes and
pastries, photographs, ship-to-shore-phone, e-mail and
internet above the included minutes, faxes as well as gratuities
and personal expenses.
The speciality restaurants have à la carte pricing or a cover
charge (see www.ncl.com for details). A 20% gratuity and
speciality dining service charge applies (does not apply if
speciality dining package is chosen within Free at Sea).
Please note that in order to comply with Spanish and Italian
tax regulations we are required to charge Spanish/Italian VAT
on applicable retail items purchased on board cruises from/to
Barcelona, Venice and Rome (Civitavecchia), as well as on all
other cruises whilst the ship is in Spanish or Italian waters.
Please note that for cruises to/from Australia, Australian VAT
has to be charged for all entertainment, drink and dining
packages, spa and wellness treatments as well as shore
excursions and further additional services (both if pre-booked
and purchased on board).
Please note that the information provided in this paragraph is
correct at the time of going to print but subject to change.
HOW TO HONOUR GOOD SERVICE.
We are confident that you will enjoy your Freestyle Cruising
experience and that our entire crew will provide you with the
standard of service for which we are known. A discretionary
service charge will be automatically added per guest per day (for
guests three years and older) to your shipboard account for all
staterooms: US$ 16 per guest per day (for guests 3 years and
older) for Studios, Inside, Oceanview and Balcony Staterooms
and US$ 18 for Club Balcony Suites. For Suites and The Haven
Suites, the service charge will be US$ 20 per guest per day (for
guests 3 years and older). This charge will be shared among
those staff members, including the restaurant staff, stateroom
stewards and other behind-the scenes staff who provide
services that enhance your overall cruise experience.
These service charges can be paid in advance of your cruise.
If you have any concerns about the service you receive during
your cruise, please let our onboard Guest Services Desk staff
know right away, so we can address any issues in a timely
manner. In the unlikely event that we can't resolve your issue,
you can have the service charge adjusted on board. Where
http://www.ncl.com/accessible-cruising http://www.ncl.com/ParentGuardianForm http://www.ncl.com http://www.ncl.com http://www.ncl.eu/vaccinations http://www.ncl.com http://www.ncl.com/free-at-sea
Worldwide Cruise Guide 2022 – 2024

Table of Contents for the Digital Edition of Worldwide Cruise Guide 2022 – 2024
