NEWH - Summer 2020 - 36

INTERVIEW

François Eynaud:
CEO, Sun Resorts
By Can Faik
Photography courtesy of Sun Resorts

S

un Resorts' new CEO François Eynaud talks to Can Faik about the new challenges ahead and the exciting opportunity he has
been given to lead the Sun Resorts team on a journey to develop the brand.
Sun Resorts is one of the leading hospitality groups in the Indian
Ocean, with over 35 years of experience in the hospitality industry
and five luxury resorts in two of the world's most coveted holiday
destinations, Mauritius and the Maldives. This year will see the
much-anticipated relaunch of one of the group's five-star resorts,
Sugar Beach. Here, CEO François Eynaud discusses the ongoing
growth development plan.

François Eynaud

What was your background prior to working for Sun Resorts?
What does your current position involve?
Prior to joining Sun Resorts as CEO, I was the CEO at Veranda
Leisure & Hospitality. I was managing the Hotels Division of Rogers
Group, which included both Veranda Resorts and Heritage Resorts.
I was president of the Mauritius Hotel Association (AHRIM) in
2013 and 2014 and developed a strong knowledge of the hotel
industry in Mauritius and the Indian Ocean region. I have followed
the success of Sun Resorts and am excited to bring my knowledge
and experience to the next development phase of the Sun Resorts
brand, especially with the relaunch of Sugar Beach this year.
What is the biggest challenge you're facing to improve the guest experience?
The biggest challenges are to innovate and offer new experiences to match the evolving traveling trends and
clients' expectations, and the digital revolution disrupting the hotels market distributing channels (which also create
new opportunities). Another challenge-but also a great opportunity-is the international scale and reach of the
modern traveler. Guests have numerous options when they are looking to book their holidays. We offer guests
a 5-Star experience with unique selling points that distinguish each property in the portfolio. For example, we
relaunched Long Beach with a new identity and positioning with new amenities and partnerships that extend and
heighten the guest experience. Looking ahead to later this year, we will be relaunching Sugar Beach, which will have
a new range of experiences enhancing the offering.
How can design be used to manage the guest's expectations of the hotel experience?
The design of each hotel needs to reflect the overall experience you are looking to deliver, and understanding your
guest profile is key to ensure the key amenities they would be looking for are included. Similarly, it is extending the
design experience outside of the room into the main areas of the hotel to ensure the design, aesthetic, and guest
experience is consistent throughout. The choices offered to travelers are getting so wide that each hotel must have
clear differentiation factors. For Kanuhura, Sun Resorts' hotel in the Maldives, we worked with Inge Moore to bring
to life the pure and natural elements of the islands, which can be seen with the use of local cowrie shells, soothing
grays and white, and soft textures throughout the island's design.

36 www.newh.org


http://www.newh.org

NEWH - Summer 2020

Table of Contents for the Digital Edition of NEWH - Summer 2020

NEWH - Summer 2020
TABLE OF CONTENTS
NEWS
GUEST PERSPECTIVE: SAMUELSON FURNITURE
GUEST PERSPECTIVE: PEOPLE MATTER
WHO’S WHO
CONFERENCE ROUNDUP
HAVE YOU SEEN?
SCHOLARSHIPS
SCHOLARSHIP HEROES
INTERVIEW
SUSTAINABILITY
PREMIUM BUSINESS MEMBERS
Q&A: TERI UROVSKY
Q&A: NATASHA GOMEZ
Q&A: JULIE ZANELLA
ON THE COVER
PROJECT: LA SUITE
PROJECT: MAHANAKHON BANGKOK SKYBAR
PROJECT: THE HENRY
PROJECT: THE ARMSTRONG HOTEL
PROJECT: STAR CINEMA GRILL
CHAPTER HIGHLIGHTS
SAVE THE DATE
NEW MEMBERS
NEWH - Summer 2020 - NEWH - Summer 2020
NEWH - Summer 2020 - Cover2
NEWH - Summer 2020 - TABLE OF CONTENTS
NEWH - Summer 2020 - NEWS
NEWH - Summer 2020 - 5
NEWH - Summer 2020 - GUEST PERSPECTIVE: SAMUELSON FURNITURE
NEWH - Summer 2020 - 7
NEWH - Summer 2020 - GUEST PERSPECTIVE: PEOPLE MATTER
NEWH - Summer 2020 - 9
NEWH - Summer 2020 - WHO’S WHO
NEWH - Summer 2020 - 11
NEWH - Summer 2020 - 12
NEWH - Summer 2020 - 13
NEWH - Summer 2020 - 14
NEWH - Summer 2020 - 15
NEWH - Summer 2020 - 16
NEWH - Summer 2020 - 17
NEWH - Summer 2020 - 18
NEWH - Summer 2020 - 19
NEWH - Summer 2020 - 20
NEWH - Summer 2020 - 21
NEWH - Summer 2020 - CONFERENCE ROUNDUP
NEWH - Summer 2020 - 23
NEWH - Summer 2020 - HAVE YOU SEEN?
NEWH - Summer 2020 - 25
NEWH - Summer 2020 - 26
NEWH - Summer 2020 - 27
NEWH - Summer 2020 - 28
NEWH - Summer 2020 - 29
NEWH - Summer 2020 - 30
NEWH - Summer 2020 - 31
NEWH - Summer 2020 - SCHOLARSHIPS
NEWH - Summer 2020 - 33
NEWH - Summer 2020 - SCHOLARSHIP HEROES
NEWH - Summer 2020 - 35
NEWH - Summer 2020 - INTERVIEW
NEWH - Summer 2020 - 37
NEWH - Summer 2020 - SUSTAINABILITY
NEWH - Summer 2020 - 39
NEWH - Summer 2020 - 40
NEWH - Summer 2020 - 41
NEWH - Summer 2020 - PREMIUM BUSINESS MEMBERS
NEWH - Summer 2020 - 43
NEWH - Summer 2020 - 44
NEWH - Summer 2020 - 45
NEWH - Summer 2020 - 46
NEWH - Summer 2020 - 47
NEWH - Summer 2020 - 48
NEWH - Summer 2020 - 49
NEWH - Summer 2020 - 50
NEWH - Summer 2020 - 51
NEWH - Summer 2020 - Q&A: TERI UROVSKY
NEWH - Summer 2020 - 53
NEWH - Summer 2020 - Q&A: NATASHA GOMEZ
NEWH - Summer 2020 - 55
NEWH - Summer 2020 - Q&A: JULIE ZANELLA
NEWH - Summer 2020 - 57
NEWH - Summer 2020 - ON THE COVER
NEWH - Summer 2020 - 59
NEWH - Summer 2020 - PROJECT: LA SUITE
NEWH - Summer 2020 - 61
NEWH - Summer 2020 - 62
NEWH - Summer 2020 - 63
NEWH - Summer 2020 - PROJECT: MAHANAKHON BANGKOK SKYBAR
NEWH - Summer 2020 - 65
NEWH - Summer 2020 - 66
NEWH - Summer 2020 - 67
NEWH - Summer 2020 - PROJECT: THE HENRY
NEWH - Summer 2020 - 69
NEWH - Summer 2020 - 70
NEWH - Summer 2020 - 71
NEWH - Summer 2020 - PROJECT: THE ARMSTRONG HOTEL
NEWH - Summer 2020 - 73
NEWH - Summer 2020 - 74
NEWH - Summer 2020 - 75
NEWH - Summer 2020 - PROJECT: STAR CINEMA GRILL
NEWH - Summer 2020 - 77
NEWH - Summer 2020 - 78
NEWH - Summer 2020 - 79
NEWH - Summer 2020 - CHAPTER HIGHLIGHTS
NEWH - Summer 2020 - 81
NEWH - Summer 2020 - 82
NEWH - Summer 2020 - 83
NEWH - Summer 2020 - 84
NEWH - Summer 2020 - 85
NEWH - Summer 2020 - 86
NEWH - Summer 2020 - 87
NEWH - Summer 2020 - 88
NEWH - Summer 2020 - 89
NEWH - Summer 2020 - 90
NEWH - Summer 2020 - 91
NEWH - Summer 2020 - 92
NEWH - Summer 2020 - 93
NEWH - Summer 2020 - SAVE THE DATE
NEWH - Summer 2020 - 95
NEWH - Summer 2020 - NEW MEMBERS
NEWH - Summer 2020 - 97
NEWH - Summer 2020 - 98
NEWH - Summer 2020 - 99
NEWH - Summer 2020 - 100
NEWH - Summer 2020 - 101
NEWH - Summer 2020 - 102
NEWH - Summer 2020 - 103
NEWH - Summer 2020 - 104
NEWH - Summer 2020 - 105
NEWH - Summer 2020 - 106
NEWH - Summer 2020 - Cover3
NEWH - Summer 2020 - Cover4
https://www.nxtbook.com/emerald/newh/2022summer
https://www.nxtbook.com/emerald/newh/2022spring
https://www.nxtbook.com/emerald/newh/2021winter
https://www.nxtbook.com/emerald/newh/2021fall
https://www.nxtbook.com/emerald/newh/2021summer
https://www.nxtbook.com/nxtbooks/newh/2021spring
https://www.nxtbook.com/nxtbooks/newh/2020winter
https://www.nxtbook.com/nxtbooks/newh/2020fall
https://www.nxtbook.com/nxtbooks/newh/2020july_v2
https://www.nxtbook.com/nxtbooks/newh/2020july
https://www.nxtbook.com/nxtbooks/newh/2020summer
https://www.nxtbook.com/nxtbooks/newh/2020spring
https://www.nxtbook.com/nxtbooks/newh/2019winter
https://www.nxtbook.com/nxtbooks/newh/2019fall
https://www.nxtbook.com/nxtbooks/newh/2019summer
https://www.nxtbook.com/nxtbooks/newh/2019spring
https://www.nxtbook.com/nxtbooks/newh/2018winter
https://www.nxtbook.com/nxtbooks/newh/2018fall
https://www.nxtbook.com/nxtbooks/newh/2018summer
https://www.nxtbook.com/nxtbooks/newh/2018spring
https://www.nxtbook.com/nxtbooks/newh/2017winter
https://www.nxtbook.com/nxtbooks/newh/2017fall
https://www.nxtbook.com/nxtbooks/newh/2017summer
https://www.nxtbook.com/nxtbooks/newh/2017spring
https://www.nxtbook.com/nxtbooks/newh/2016winter
https://www.nxtbook.com/nxtbooks/newh/2016fall
https://www.nxtbook.com/nxtbooks/newh/2016summer
https://www.nxtbook.com/nxtbooks/newh/2016spring
https://www.nxtbook.com/nxtbooks/newh/2015winter
https://www.nxtbook.com/nxtbooks/newh/2015fall
https://www.nxtbook.com/nxtbooks/newh/2015summer
https://www.nxtbook.com/nxtbooks/newh/2015spring
https://www.nxtbook.com/nxtbooks/newh/2014winter
https://www.nxtbook.com/nxtbooks/newh/2014fall
https://www.nxtbook.com/nxtbooks/newh/2014summer
https://www.nxtbook.com/nxtbooks/newh/2014spring
https://www.nxtbookmedia.com