NEWH - Summer 2020 - 8

GUEST PERSPECTIVE

People Matter: Strategies
for Managing Staffing During
and After COVID-19
BY MARY SCOVIAK

L

ayoffs and furloughs dominate any headline relating to employment, especially in the
hospitality industry. Our thoughts go out to all affected by the coronavirus pandemic.
So, what are the best practices for design firms serving hospitality clients, either as
all or the bulk of their work, to handle economic decisions so that they can survive this crisis
and rebound quickly once it ends? Here, two industry professionals weigh in.

Amanda Jackson

Remember that your concern isn't just hands on deck. "We felt laying off people is the
least ideal option, followed by furlough," says Amanda Jackson, managing director, Dallas,
for Hospitality Design Guild. "At least employees who are furloughed can still be eligible
for unemployment benefits, but in reality, those people probably immediately start looking
for another position and would be less committed to our company when we were able to
bring them back online." Her worst-case plan is cutting hours or cutting wages to keep team
members on board. "Good talent is hard to find, so anything a firm can do to hold on to their
key employees is paramount," adds Kelly Gaddes, founder of Designshop.
Be creative in using the talent you have. "Each firm will need to look at the talents of their
staff and be flexible," says Gaddes. "If you have graphic designers on staff, then perhaps
you can shift a little more in that direction, for example. Some design firms have industrial
designers on staff and that could potentially lead to something interesting. Certainly,
architectural rollout work is always an option and although it isn't glamorous or sexy, it will
pay the bills and could lead to design opportunities in the future."

Kelly Gaddes

8

www.newh.org

Activate your human chip. "Reaching out to lend a hand by doing pro bono work in the
community helps build relationships and fosters goodwill in the industry. Stay connected
with everyone from clients to project teams with Slack channels, virtual happy hours and
lunches, and weekly touch-base calls. Right now, more than ever, is the time to approach
everything we do with an empathetic lens," says Jackson. Gaddes also points out that it's
vital to understand that there is no "business as usual." With many employees at design firms
being working parents who now have to figure out schooling and childcare while trying to do
their jobs, productivity has to be viewed through a different lens. "There's no step-by-step
manual for 'How to Design from Home and Remain Effective During A Pandemic' that you
can follow," adds Gaddes. \[]


http://www.newh.org

NEWH - Summer 2020

Table of Contents for the Digital Edition of NEWH - Summer 2020

NEWH - Summer 2020
TABLE OF CONTENTS
NEWS
GUEST PERSPECTIVE: SAMUELSON FURNITURE
GUEST PERSPECTIVE: PEOPLE MATTER
WHO’S WHO
CONFERENCE ROUNDUP
HAVE YOU SEEN?
SCHOLARSHIPS
SCHOLARSHIP HEROES
INTERVIEW
SUSTAINABILITY
PREMIUM BUSINESS MEMBERS
Q&A: TERI UROVSKY
Q&A: NATASHA GOMEZ
Q&A: JULIE ZANELLA
ON THE COVER
PROJECT: LA SUITE
PROJECT: MAHANAKHON BANGKOK SKYBAR
PROJECT: THE HENRY
PROJECT: THE ARMSTRONG HOTEL
PROJECT: STAR CINEMA GRILL
CHAPTER HIGHLIGHTS
SAVE THE DATE
NEW MEMBERS
NEWH - Summer 2020 - NEWH - Summer 2020
NEWH - Summer 2020 - Cover2
NEWH - Summer 2020 - TABLE OF CONTENTS
NEWH - Summer 2020 - NEWS
NEWH - Summer 2020 - 5
NEWH - Summer 2020 - GUEST PERSPECTIVE: SAMUELSON FURNITURE
NEWH - Summer 2020 - 7
NEWH - Summer 2020 - GUEST PERSPECTIVE: PEOPLE MATTER
NEWH - Summer 2020 - 9
NEWH - Summer 2020 - WHO’S WHO
NEWH - Summer 2020 - 11
NEWH - Summer 2020 - 12
NEWH - Summer 2020 - 13
NEWH - Summer 2020 - 14
NEWH - Summer 2020 - 15
NEWH - Summer 2020 - 16
NEWH - Summer 2020 - 17
NEWH - Summer 2020 - 18
NEWH - Summer 2020 - 19
NEWH - Summer 2020 - 20
NEWH - Summer 2020 - 21
NEWH - Summer 2020 - CONFERENCE ROUNDUP
NEWH - Summer 2020 - 23
NEWH - Summer 2020 - HAVE YOU SEEN?
NEWH - Summer 2020 - 25
NEWH - Summer 2020 - 26
NEWH - Summer 2020 - 27
NEWH - Summer 2020 - 28
NEWH - Summer 2020 - 29
NEWH - Summer 2020 - 30
NEWH - Summer 2020 - 31
NEWH - Summer 2020 - SCHOLARSHIPS
NEWH - Summer 2020 - 33
NEWH - Summer 2020 - SCHOLARSHIP HEROES
NEWH - Summer 2020 - 35
NEWH - Summer 2020 - INTERVIEW
NEWH - Summer 2020 - 37
NEWH - Summer 2020 - SUSTAINABILITY
NEWH - Summer 2020 - 39
NEWH - Summer 2020 - 40
NEWH - Summer 2020 - 41
NEWH - Summer 2020 - PREMIUM BUSINESS MEMBERS
NEWH - Summer 2020 - 43
NEWH - Summer 2020 - 44
NEWH - Summer 2020 - 45
NEWH - Summer 2020 - 46
NEWH - Summer 2020 - 47
NEWH - Summer 2020 - 48
NEWH - Summer 2020 - 49
NEWH - Summer 2020 - 50
NEWH - Summer 2020 - 51
NEWH - Summer 2020 - Q&A: TERI UROVSKY
NEWH - Summer 2020 - 53
NEWH - Summer 2020 - Q&A: NATASHA GOMEZ
NEWH - Summer 2020 - 55
NEWH - Summer 2020 - Q&A: JULIE ZANELLA
NEWH - Summer 2020 - 57
NEWH - Summer 2020 - ON THE COVER
NEWH - Summer 2020 - 59
NEWH - Summer 2020 - PROJECT: LA SUITE
NEWH - Summer 2020 - 61
NEWH - Summer 2020 - 62
NEWH - Summer 2020 - 63
NEWH - Summer 2020 - PROJECT: MAHANAKHON BANGKOK SKYBAR
NEWH - Summer 2020 - 65
NEWH - Summer 2020 - 66
NEWH - Summer 2020 - 67
NEWH - Summer 2020 - PROJECT: THE HENRY
NEWH - Summer 2020 - 69
NEWH - Summer 2020 - 70
NEWH - Summer 2020 - 71
NEWH - Summer 2020 - PROJECT: THE ARMSTRONG HOTEL
NEWH - Summer 2020 - 73
NEWH - Summer 2020 - 74
NEWH - Summer 2020 - 75
NEWH - Summer 2020 - PROJECT: STAR CINEMA GRILL
NEWH - Summer 2020 - 77
NEWH - Summer 2020 - 78
NEWH - Summer 2020 - 79
NEWH - Summer 2020 - CHAPTER HIGHLIGHTS
NEWH - Summer 2020 - 81
NEWH - Summer 2020 - 82
NEWH - Summer 2020 - 83
NEWH - Summer 2020 - 84
NEWH - Summer 2020 - 85
NEWH - Summer 2020 - 86
NEWH - Summer 2020 - 87
NEWH - Summer 2020 - 88
NEWH - Summer 2020 - 89
NEWH - Summer 2020 - 90
NEWH - Summer 2020 - 91
NEWH - Summer 2020 - 92
NEWH - Summer 2020 - 93
NEWH - Summer 2020 - SAVE THE DATE
NEWH - Summer 2020 - 95
NEWH - Summer 2020 - NEW MEMBERS
NEWH - Summer 2020 - 97
NEWH - Summer 2020 - 98
NEWH - Summer 2020 - 99
NEWH - Summer 2020 - 100
NEWH - Summer 2020 - 101
NEWH - Summer 2020 - 102
NEWH - Summer 2020 - 103
NEWH - Summer 2020 - 104
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NEWH - Summer 2020 - Cover3
NEWH - Summer 2020 - Cover4
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